Mercedes-Benz of Annapolis - Service Center

excellent experience! My cars check engine light was on. They got me in, gave me a loaner, and made me want to come back just to visit! Mr. Brady was so pleasant and courte My cars check engine light was on. They got me in, gave me a loaner, and made me want to come back just to visit! Mr. Brady was so pleasant and courteous, it made my unpleasant engine light issue seem like a good thing! It felt like I was a valued family member. Then they touched base later, just to make sure the car was doing ok. Love this dealership! More

Outstanding Service My recent visit for scheduled service was expertly handled by Chuck Leymon. At the appointed time I arrived to find Chuck on a family related absence My recent visit for scheduled service was expertly handled by Chuck Leymon. At the appointed time I arrived to find Chuck on a family related absence. Without hesitation Alex Clothier met me in the service bay and escorted me to the service desk where he had interrupted his current appointment to welcome me and ask my patience. Certainly!! While waiting Rodd Bowman the service manager came out to explain the reassignment and ask if there was anything that needed attention while I waited for Alex. Wow, what attention to detail. During the course of service and repairs, Alex was in constant contact to update me with progress. This is attention to detail that returns buyers to the dealership. I can only encourage potential buyers to visit with Rodd and gather for yourself the warmth and understanding that makes this dealership work so flawlessly. More

Great dealership I have been a customer at the local MBenz service center for several years, and have found it to be superior in every way to any other auto service ce I have been a customer at the local MBenz service center for several years, and have found it to be superior in every way to any other auto service center I have used in the past. In particular, my service adviser Alex Clothier delivers amazing service and advice. He has gone above and beyond for me on multiple occasions and I know I can rely on him. Knowing he is looking out for me has given great peace of mind, and I will continue to trust him with my car. More

Great Experiance !! Raphael Powel always goes out of his way to keep us informed on the status of our repairs and makes sure we we are totally satisfied with our visit to Raphael Powel always goes out of his way to keep us informed on the status of our repairs and makes sure we we are totally satisfied with our visit to the service department of Mercedes Benz of Annapolis. We live on the Eastern Shore of Maryland and Raphael works with us everytime we drop off and pickup our GL320 for service. Raphael Powell is "TheMan" ! Robin Thompson More

Greatly Appreciate Alex Clothier my Service Advisor I live in Hyattsville Maryland but intentionally visit the Mercedes Service Center in Annapolis because of the service I receive. Alex is responsive t I live in Hyattsville Maryland but intentionally visit the Mercedes Service Center in Annapolis because of the service I receive. Alex is responsive to my questions, knowledgeable, professional and consistent with delivering exceptional customer service. I've witnessed Alex providing the same level of service I receive to his other customers. He builds a repore which is key to building a successful business. More

Praises I have been coming to the Mercedes Benz Service Center for 2 years now. Raphael is my Service Tech and he always takes care of me. He gets me in my I have been coming to the Mercedes Benz Service Center for 2 years now. Raphael is my Service Tech and he always takes care of me. He gets me in my loaner vehicle in a timely manner. He updates me with the progress of the work being done as well as informs me if there is any additional work that needs to be done. He is courteous and professional and excellent at what he does. He has a great sense of humor and we laugh and have a good time while he is attending to me. Raphael makes the trip and servicing experience worthwhile. I know that l am in good hands. Keep up the good work Raphael. More

Routine maintenance Chucky Leyman was so professional. He got us in and out for our service appointment and gave is the best prices. Chucky Leyman is the bomb. Best ser Chucky Leyman was so professional. He got us in and out for our service appointment and gave is the best prices. Chucky Leyman is the bomb. Best service person I've ever worked with. More

Excellent Service Finally someone who understands customer service!! Chuck went above and beyond to help get my GL back on the road. Thanks again Chuck and to the deale Finally someone who understands customer service!! Chuck went above and beyond to help get my GL back on the road. Thanks again Chuck and to the dealership for all there help. More

Amazing customer service This is my third time having service done since, I bought my vehicle and although my first visit was great my second and third visits have been AWESOM This is my third time having service done since, I bought my vehicle and although my first visit was great my second and third visits have been AWESOME! My service rep Alex is one of the greatest customer services reps , I have ever had period anywhere ! He pays attention to detail and will make sure I am not only happy with the work performed but even down to the loaner vehicle they provide. I make sure that I schedule any service only when he is available because he truly makes you feel like you matter and that he/ Mercedes values their customers. Thank you Alex you ROCK !!! More