Mercedes-Benz of Annapolis - Service Center

Great every time! Alex Clothier is so nice and personable and is always there to greet and help with anything. I have always had a very good experience. Alex Clothier is so nice and personable and is always there to greet and help with anything. I have always had a very good experience. More

Best service experience in a long time. I was very pleased with my service experience at MB of Annapolis 8/3/17. I drove up and was greeted in a friendly manner and directed to Alex Clothie I was very pleased with my service experience at MB of Annapolis 8/3/17. I drove up and was greeted in a friendly manner and directed to Alex Clothier. Alex checked me in a warm professional manner. He continued to inform me of the process and kept me appraised of what was going on. At the in, he went over my vehicles status and reminded me of the car wash service (which I had totally forgotten). He uses good eye contact and expresses concern for the clients satisfaction. NJH More

Dent repair and major service I have owned and visited many Mercedes Benz dealerships over the past 10 years, but none have compared to Mercedes Benz of Annapolis service departmen I have owned and visited many Mercedes Benz dealerships over the past 10 years, but none have compared to Mercedes Benz of Annapolis service department. Alex Clothier provided service above and beyond my expectations. By far one of the finest service departments I have ever visited. Alex personally has made me a customer for life. More

Exceeds Expectations My Mercedez-Benz service manager, Alex Clothier, has always provided me the very best service beginning with a new loaner followed by fast, complete w My Mercedez-Benz service manager, Alex Clothier, has always provided me the very best service beginning with a new loaner followed by fast, complete work and a clean vehicle when picked up. Alex explains work performed and goes the extra distance to ensure satisfaction. More

Great Service David Brad' gave me excellent customer service., easy to communicate with and thoroughly addressefd all my concerns. He demonstrated thoroughly profes David Brad' gave me excellent customer service., easy to communicate with and thoroughly addressefd all my concerns. He demonstrated thoroughly professional knowledge of my car model More

Truly Exceptional I usually go to Alexandria Mercedes-Benz but no more! Raphael has changed my mind, he keep me informed every step of the way and took his time expla I usually go to Alexandria Mercedes-Benz but no more! Raphael has changed my mind, he keep me informed every step of the way and took his time explain everything to me even told me what was coming up in the future. I will be telling all my friends of the wonderful experience that I had mainly because of my new service advisor Raphael Powell!!! More

Great Service Had to take my husband's car in and my service agent realized how long it would take and found me a loaner car - really great guy- made my experience Had to take my husband's car in and my service agent realized how long it would take and found me a loaner car - really great guy- made my experience great More

One happy customer. 😎 Mr. Brian Fader and Mr. Alex clothier made my last service appointment truly exceptional. The coffee selection at the café bar was great, the area Mr. Brian Fader and Mr. Alex clothier made my last service appointment truly exceptional. The coffee selection at the café bar was great, the area was quite clean and my choice of snacks were healthy . More

Service from Alex Very Professional and Cooperative. Easy to communicate with, and super friendly. Sufficient result with all services. Would recommend Alex for all ser Very Professional and Cooperative. Easy to communicate with, and super friendly. Sufficient result with all services. Would recommend Alex for all services, he's the best !!! More

Purchased a service plan David Brady was extremely friendly and easy-going. He thoroughly addressed all my concerns and saved me money by offering a service plan on my vehic David Brady was extremely friendly and easy-going. He thoroughly addressed all my concerns and saved me money by offering a service plan on my vehicle. Thanks a lot! Highly recommended David Brady!! More