Mercedes-Benz of Annapolis - Service Center

Alex: As good as it gets! Alex has been my service advisor for my past two Mercedes, and with each one, he has gone out of his way to provide personal attention to my needs. Wh Alex has been my service advisor for my past two Mercedes, and with each one, he has gone out of his way to provide personal attention to my needs. Whether is was providing a non-reserved loaner when my routine service required an unknown safety repair and an overnight delay, or accommodating my travel schedule, I rely on Alex for straight information, accurate estimates, and good advice on keeping my car in top condition. I will keep coming back here for service because, with him, it can't get any better. More

On freeway, had mechanical problem! Saturday, while driving south on I-95 heading for Annapolis, had problem with car. Called dealer, spoke with Alex, he arranged to talk me through pro Saturday, while driving south on I-95 heading for Annapolis, had problem with car. Called dealer, spoke with Alex, he arranged to talk me through problem. Got to service, he took care of everything, very quickly, they sorted car and I was back on the road in less than two hours! And, he had the car washed for me! Without a doubt, the BEST service experience of Mercedes ownership. Truly, outstanding, Alex. Greatly appreciated everything! More

Mr. Clothier takes away all anxiety of having my car service Consistency of great customer service representation over the years, as well as, extremely knowledgeable, affable, and timely. I will only go to th Consistency of great customer service representation over the years, as well as, extremely knowledgeable, affable, and timely. I will only go to the Annapolis Mercedes Benz dealership service center. They even have ice cream in the waiting room, along with other snacks and beverages. My experience with Mr. Clothier and this service center has always surpassed my expectations. Thanks! More

True Professionalism I am truly amazed by the world-class service provided by the team at Mercedes of Annapolis Service. I brought in my GL450 for some issues and one of t I am truly amazed by the world-class service provided by the team at Mercedes of Annapolis Service. I brought in my GL450 for some issues and one of the technicians ,Keith, went for a ride along just to make sure everything was captured. The dedication to excellence and professionalism display by my service advisor Alex is always second to none. Alex really cares about more than just servicing my vehicle as demonstrated by him asking about my kids (remembering their names, by the way) each time I come in for scheduled service or with a new problem. Great job, Alex and Keith! More

Mercedes Service (tire & tune-up) My service experience with Mercedes/Annapolis has been nothing less than outstanding. My last appointment, my wife’s experience was equally satisfyin My service experience with Mercedes/Annapolis has been nothing less than outstanding. My last appointment, my wife’s experience was equally satisfying. She found the atmosphere very warm and inviting like a family. You guys are top notch..and it shows! I especially appreciate the military discounts offered. From one Army service member to another (service center)...Thank you for your service! JJW More

#1 in customer care Getting my C300 serviced at Mercedes-Benz of Annapolis is always a great experience. Alex Clothier is a great service agent to work with that goes out Getting my C300 serviced at Mercedes-Benz of Annapolis is always a great experience. Alex Clothier is a great service agent to work with that goes out of his way to make sure everything goes smoothly as does Chuck Leyman on past visits. More

Keep up the good work Thanks for beening there when I bring my car on for repair. What out you were will my car be. Keep up the good work Thanks for beening there when I bring my car on for repair. What out you were will my car be. Keep up the good work More

Trunk sensors not working What can I say...Alex is the BEST! I dropped my car off and within five minutes of my departure I received a text thanking me for trusting my car wit What can I say...Alex is the BEST! I dropped my car off and within five minutes of my departure I received a text thanking me for trusting my car with Annapolis Service Center; I thought that was very personal. He kept me abreast of the status of my vehicle, perfect customer service, very patient and ensured all of my needs were met. AWESOME!!! More

Replace left front wheel bearing on 2009 S550 4matic Alex Chothier and his service tech's were superb in their professionalism, courtesy and respect for customer needs . I have experienced several ser Alex Chothier and his service tech's were superb in their professionalism, courtesy and respect for customer needs . I have experienced several service centers over the years and without a doubt, Alex is the top of the line representing this dealership. More