Mercedes-Benz of Annapolis - Service Center

outstanding My car suddenly started to run very rough and the engine light came on. I called, and as Alex was with another customer, spoke to another representat My car suddenly started to run very rough and the engine light came on. I called, and as Alex was with another customer, spoke to another representative, who told me there was nothing he could do as they were too busy, and make an appointment for a few days. it was OK to drive the car with the engine light on( until it started blinking, then you can't drive it). In so many words, tough, deal with it, nothing I can do for you. He seemed to have a little bit of an attitude. I then called back and left a message for Alex. He returned my call within 5 minutes. when I explained the situation, he said "c'mon in , I will take care of it",which he did immediately. I was in and out within 10 minutes with a loaner, no problem. I feel compelled to comment on the outstanding service provided by Alex. Request him as a service rep. More

See Alexander Clothier for Excellent Service I've always had timely and professional service for the routine scheduled maintenance, but found that the communication and service was equally as goo I've always had timely and professional service for the routine scheduled maintenance, but found that the communication and service was equally as good for unexpected service needs during the busy holiday time! Alex was superb in efficiently handling the visit, communicating timely with updates and being proactive in setting up a loner...superb service! More

service review My service was performed efficiently and effectively. Its nice to have a service center that listens to what you want and to try to make it better fo My service was performed efficiently and effectively. Its nice to have a service center that listens to what you want and to try to make it better for you. Alex Clothier is a caring service representative that tries to work with you to make things easier all while providing the necessary service care. Highly recommend him. More

Excellent customer service Alex provided excellent customer service. He’s very professional and courteous. He is ready for you the minute you walk in the door. Incredibly person Alex provided excellent customer service. He’s very professional and courteous. He is ready for you the minute you walk in the door. Incredibly personable, too. More

Home run! My Service Advisor, Chuck, takes great care of our cars! Chuck always makes sure that everything is done to keep them in tip top shape. He is a friend My Service Advisor, Chuck, takes great care of our cars! Chuck always makes sure that everything is done to keep them in tip top shape. He is a friendly and personable guy too! He makes my visit to Mercedes Benz of Annapolis a very pleasant experience. More

Consistently exceptional Our Service Advisor, Chuck takes such good care of our cars! He always makes sure that everything is done to keep them in tip top running order. He Our Service Advisor, Chuck takes such good care of our cars! He always makes sure that everything is done to keep them in tip top running order. He is a friendly, nice guy too! Mercedes Benz of Annapolis is a very pleasant place to visit! More

Great Service Attention to detail, follow-up calls, clean car out of service, pleasant atmosphere, knowledgeable adviser, timely service, clean loaner, prompt vale Attention to detail, follow-up calls, clean car out of service, pleasant atmosphere, knowledgeable adviser, timely service, clean loaner, prompt valet service, great overall experience. More

You are the best thank you so much for taking care of our cars scheduling us when we need service iand just making sure our cars are in good condition during travelin thank you so much for taking care of our cars scheduling us when we need service iand just making sure our cars are in good condition during traveling for the holidays thank you and happy holidays to you and happy new years More

Alex Clothier To whom it may concern: With this letter I would hereby like to remark favorably on behalf of Alex Clothier, Service Administrator, for the excepti To whom it may concern: With this letter I would hereby like to remark favorably on behalf of Alex Clothier, Service Administrator, for the exceptional service he provided this morning. This was the second time Mr. Clothier has collaborated with myself related to my vehicle. Upon arrival, I was quickly greeted by Mr. Clothier and swiftly began the process of facilitating a dialoged to notate the deficiencies with my vehicle. I have continuously been pleased with the service provided by Mr. Clothier. His professionalism and enthusiasm to identify my verbal reported glitches is immeasurable. Mr. Clothier possesses the proficiency’s and aptitude ask applicable questions to assist me in explaining the current deficits of my concern. His expertise, dedication in providing the highest level of customer’s satisfaction must be acknowledged. Having in mind such a pleasant experience with your colleague it would be my pleasure to continue doing business with Mercedes-Benz for years to come. Mr. Clothier symbolizes the kind of employee that specializes in the retention and fulfillment of customers. In closing, it is my belief that Mr. Clothier has provided higher than exceptional customer service. My anticipation is that he is recognized by Mercedes-Benz for his talents and worth. Sincerely, Anna Parker More

fatastic facility Great service. The reason I left bmw. Chuck is the man. he never lets you down. Its a delight to get your car serviced. He makes life easy. A million Great service. The reason I left bmw. Chuck is the man. he never lets you down. Its a delight to get your car serviced. He makes life easy. A million thanks. More