Mercedes-Benz of Annapolis - Service Center

Great customer service Very happy with the way I was treated at this dealership. Sean was fantastic to work with, and went above and beyond to take care of our problems. Very happy with the way I was treated at this dealership. Sean was fantastic to work with, and went above and beyond to take care of our problems. More

Alex Clothier Alex consistently offers customer service over and beyond what you would hope for. Not only does he provide great service when your car is being servi Alex consistently offers customer service over and beyond what you would hope for. Not only does he provide great service when your car is being serviced but checks in to be sure you don't have any concerns and reminds you of a complimentary car wash. Excellent service! More

the finest This is the best Mercedes Benz service experience that I have ever had. From the check in service from Terrence to the exceptional services I received This is the best Mercedes Benz service experience that I have ever had. From the check in service from Terrence to the exceptional services I received from Alex. The best customer service that I have ever received. Tony is also a very freindly. More

A1 Service Alex provided excellent customer service. He informed me everything that was going to be done to my vehicle with the A1 service. Alex is the best!! Alex provided excellent customer service. He informed me everything that was going to be done to my vehicle with the A1 service. Alex is the best!! More

Great Service Experience! Chuck Leyman has been my Advisor for the past (3) years for service on my two Mercedes Benz vehicles. Chuck is customer focused, dependable, very easy Chuck Leyman has been my Advisor for the past (3) years for service on my two Mercedes Benz vehicles. Chuck is customer focused, dependable, very easy to work with and communicates well. I'd highly recommend him. More

Exceptional German Customer Service Just like the Car Alex knows the Benz products well, listens to his customers, and provide service and maintenance recommendations for your Benz. My E Class is running Alex knows the Benz products well, listens to his customers, and provide service and maintenance recommendations for your Benz. My E Class is running exceptional and with no issues because Alex keeps this car tune and prepare to perform. Thank you Alex for giving your undivided attention and apply your knowledge to keep my E class on the road for another 10 years. I will always come to you at Annapolis Mercedes and refer you to many more Benz owners. Very happy here due to Alex and see you at my next service visit Alex. Many Thanks, Vahid More

Chuck Leyman's Exceptional Service Chuck is the best service advisor I've ever dealt and I've owned Lexus, BMW and Audi. He is super responsive (only a quick text message away), upfront Chuck is the best service advisor I've ever dealt and I've owned Lexus, BMW and Audi. He is super responsive (only a quick text message away), upfront and honest and immediately available for you when caught in a jam. He will also advocate for you on warranty issues. He goes above and beyond to satisfy the customer and you can tell he enjoys his work. I'm glad to have linked up with Chuck on my first service visit when I purchased my CPO ML350 last year. There is a closer Mercedes service center to my home, yet I'd rather drive farther just to receive the great customer service from Mr. Leyman! More

Service Extraordinaire! Chuck Leyman is a superb consultant. He makes one feels welcome and gets the job completed within the given time frame. He is the best.!!! Chuck Leyman is a superb consultant. He makes one feels welcome and gets the job completed within the given time frame. He is the best.!!! More

Exceptional Service After moving to Maryland from New Jersey last year, my husband was determined to switch the service on my 2010 ML350 from the dealer to a third party After moving to Maryland from New Jersey last year, my husband was determined to switch the service on my 2010 ML350 from the dealer to a third party shop. After one visit to Annapolis MB for the A service at 110,000 miles, the courteous approach of our service rep Alex Clothier and the way he freely informed us of additional services needed by taking us to speak directly with the mechanic, Dave, along with competitive pricing to third party shops, we were convinced to keep my eight year old treasure service at the dealer. The comfortable waiting area was also a factor in our decision. Alex’s approach assured us we had made the best decision to come at their location. More

Great Customer Service! Alex is my go to service rep. He always goes above and beyond to ensure that getting my car serviced is a wonderful experience. He is personable, know Alex is my go to service rep. He always goes above and beyond to ensure that getting my car serviced is a wonderful experience. He is personable, knowledgeable and a joy to work with. I always leave with a smile. I know that if problems should arise, Alex will go above and beyond to fix them. More