Mercedes-Benz of Annapolis - Service Center

Amazing level of customer care! After spending time and money to purchase a new Mercedes, it is critical (for me) to know service will be overseen by someone I can trust will treat t After spending time and money to purchase a new Mercedes, it is critical (for me) to know service will be overseen by someone I can trust will treat the car as if it were his, or her own. Alex Clothier is one such individual. In fact, Alex is without question the best Service Advisor I have ever had the pleasure of interfacing with. The effort and energy he devotes to whatever is needed is beyond measure. Alex cares - and it shows in everything he does: From carefully understanding an issue, to documenting information, interfacing with others, checking on status of all repairs, road testing and all matters related to making sure customer satisfaction is at the highest possible level. One could not ask for more! In fact, after departing a service overseen by Alex, I find myself feeling everything exceeded my highest expectation. I do not make a habit of writing "reviews". This is one of my first - and it is only because Alex is so deserving. More

Outstanding Customer Service I can not recommend Alex highly enough for his level of customer care. He is incredibly knowledgeable and friendly. It is a true pleasure to work with I can not recommend Alex highly enough for his level of customer care. He is incredibly knowledgeable and friendly. It is a true pleasure to work with him always. More

Excellence redefined! I have had the good fortune of having Casey Duffy custom configure several new E-Class automobiles and his level of personal attention to detail is un I have had the good fortune of having Casey Duffy custom configure several new E-Class automobiles and his level of personal attention to detail is unsurpassed. Casey is truly dedicated to what is best for his customers, nothing else. A true professional. I wish to share; notwithstanding our relocation to Florida, I returned to Casey and Mercedes of Annapolis to order/purchase our most recent 2018 model. Clearly, a long way to travel for a new car! Mike Herron is very fair with pricing and values / cultivates customer loyalty. He sets a high standard for all those he is responsible for. He exemplifies what it means to have the highest of intergrity. After sale support is where "unsung heroes" reside. This is where customer loyalty is truly manifested and where one specific dealership distinguishes themselves over another. Alex Clothier is, without question, the best Service Advisor one could ever hope to interface with. In a sense, Alex is in Sales, as he makes sure I am provided a loaner car I find tempting to purchase (last car purchased was due in large part to such strategy by Alex); in Customer Service, as he works very hard to make sure he understands everything he needs to know for making sure all work is performed satisfactorily. He follows-up and clearly communicates all information. Alex far exceeds any Job Description one could write for "Service Advisor"! Alex prides himself in his work and will never be satisfied, until his customers are pleased with all work performed. All good Service Providers should be Corporate Board Members - and Alex Clothier should be at the head of the Table. Thank you, Alex, for all you do! More

Alex is awesome!! I have always received excellent customer service from Alex. He is an amazing service advisor and very personable. I highly recommend that you ask f I have always received excellent customer service from Alex. He is an amazing service advisor and very personable. I highly recommend that you ask for Alex when getting service at Mercedes-Benz of Annapolis. He will guarantee a smooth experience from beginning to end. Thanks Alex!! More

Alex is wonderful ALex is the most amazing service advisor I have ever dealt with. From check in to check out the process is smooth. Thank you to Alex and Mercedes benz ALex is the most amazing service advisor I have ever dealt with. From check in to check out the process is smooth. Thank you to Alex and Mercedes benz of Annapolis More

Excellent as Always I always consistently receive superior customer service. Alex will keep me bring my cars here for a long time and I have and will highly recommend h I always consistently receive superior customer service. Alex will keep me bring my cars here for a long time and I have and will highly recommend him to others to see him to have their vehicle serviced. More

the best around rod, mac , chuck and their crew are the best ! valets know my name when a drive through the door. car is done right the first time and wash to perfect rod, mac , chuck and their crew are the best ! valets know my name when a drive through the door. car is done right the first time and wash to perfection.. you own a mercedes make sure its serviced at mercedes benz of annapolis More

Scheduled service visit The quality of service is consistent at Mercedes Benz of Annapolis. My service person Sean is attentive, professional and pleasant to work with. The s The quality of service is consistent at Mercedes Benz of Annapolis. My service person Sean is attentive, professional and pleasant to work with. The space is comfortable and clean. The snacks are appreciated and are a great variety. I would recommend this service center to friends. More

Very Professional Staff Excellent customer service provided for both my cars , no over assessments , all the staff members are organized from the time you drive up to service Excellent customer service provided for both my cars , no over assessments , all the staff members are organized from the time you drive up to service area - to pick up, the facility lay out is ideal for efficiency for the customer. More

Great customer communication and follow-up We have three mercedes vehicles and are happy to have a great team at Mercedes of Annapolis for our service requirements. Brady is a valuable part of We have three mercedes vehicles and are happy to have a great team at Mercedes of Annapolis for our service requirements. Brady is a valuable part of that team and always communicates with me and is a pleasure to work with. More