Mercedes-Benz of Annapolis - Service Center

Chuck is awesome to work with! Working with Chuck, I can text him when I need an appointment. He is always ready for me with a loaner car, and when the vehicle is ready I text when Working with Chuck, I can text him when I need an appointment. He is always ready for me with a loaner car, and when the vehicle is ready I text when I'm on the way to pick it up and it's ready to go, clean and engine running. Awesome experience as always. Chuck is easy going, a great guy, and couple that with his expertise plus his attention to detail and the service experience just can't be beat! More

Extra Mile Texted my service rep, Chuck Leyman, to see about servicing my car since I hit road debris and a curb. Chuck went the extra mile to see that my car wa Texted my service rep, Chuck Leyman, to see about servicing my car since I hit road debris and a curb. Chuck went the extra mile to see that my car was taken care of, even though the service department was slammed. Chuck always texts me and provides updates, estimates of cost, and advises when all is complete. I’ve been exclusive to this dealership for over 30 years, and Chuck is far and away the most attentive rep that I’ve had. I have 3 mercedes and Chuck takes excellent care of me, which influences my purchasing decisions. More

exceptional service Alex is the service manager every-one should work with. Knowledge and professionalism are his specialties. He is an exceptional brand ambassador for M Alex is the service manager every-one should work with. Knowledge and professionalism are his specialties. He is an exceptional brand ambassador for Mercedes. Whether you are in for routine service or replacing a key battery, he always has your best interest in hand. He goes out of the way EVERY time to create the best customer experience. Do yourself a favor and request him the next time you visit the service center. More

Excellent Service Alex is a great service advisor; he and everyone there are always professional, courteous and friendly. I am always treated like I their most importan Alex is a great service advisor; he and everyone there are always professional, courteous and friendly. I am always treated like I their most important customer when I come in, even if it's just for a car wash or to change the battery in my key. This is by far the best service department I have ever experienced. More

Outstanding service David Brady, MB of Annapolis service advisor, is outstanding. The key to his success is his ability to accommodate unusual service needs seamlessly w David Brady, MB of Annapolis service advisor, is outstanding. The key to his success is his ability to accommodate unusual service needs seamlessly while maintaining the highest standards of the brand. We have used MB service for over 34 years and he is easily the best service provider we have found. Strongly recommended and trusted. John Hampton, Crofton. More

Great! David Brady is the best service advisor! He is always professional, helpful and friendly. I really appreciate the Mercedes service department. They ar David Brady is the best service advisor! He is always professional, helpful and friendly. I really appreciate the Mercedes service department. They are heads and tails better than the Annapolis BMW service department. More

Exceptional Cistomer Service I had a slow leak in my tire, brought it without an appointment, David Brady had my car looked at in a few minutes and they took care of the problem. I had a slow leak in my tire, brought it without an appointment, David Brady had my car looked at in a few minutes and they took care of the problem. More

Loss of Tire Pressure Alex did it again! he treated my situation very professionally. Alex is tops and I'm so so pleased that he is my service advisor. Alex did it again! he treated my situation very professionally. Alex is tops and I'm so so pleased that he is my service advisor. More

Alex Clothier Alex was very helpful and courteous. He is also knowledgeable, I will return for car servicing because he made my visit stress free and pleasant.... Alex was very helpful and courteous. He is also knowledgeable, I will return for car servicing because he made my visit stress free and pleasant.... More

Always prompt and courteous help! I have had great experiences at Mercedes of Annapolis. Alex Clothier is always professional and provides me with options to servicing both of our Merc I have had great experiences at Mercedes of Annapolis. Alex Clothier is always professional and provides me with options to servicing both of our Mercedes. More