Mercedes-Benz of Annapolis - Service Center

Outstanding Wayne Discus and Sean Engelhard are outstanding!!!!They helped me resolve a problem with my GL while on a road trip. Very professional and compassiona Wayne Discus and Sean Engelhard are outstanding!!!!They helped me resolve a problem with my GL while on a road trip. Very professional and compassionate. More

Service questions Sean Engelhard has been very helpful with diagnostic questions. I had vibration that he diagmosed. Sean is very pleasant and is willing to stick with Sean Engelhard has been very helpful with diagnostic questions. I had vibration that he diagmosed. Sean is very pleasant and is willing to stick with a situation until it is resolved. Another customer told me about how Sean worked until 10 pm to get him to his car. More

Alex Clothier #1 in service! Always customer focused and customer friendly. My personal experience is with Alex Clothier who is a proven outstanding professional in every possibl Always customer focused and customer friendly. My personal experience is with Alex Clothier who is a proven outstanding professional in every possible way. Always makes himself available and ALWAYS courteous, totally professional and ALWAYS meets and exceeds my expectations whenever I work with him. He is honest, straight forward, helpful, knowledgeable and makes good things happen. No finer representative of Mercedes Benz. More

Tremendous Service Exoerience This was my first visit with our SLK 250 and Mike our service advisor went above and beyond to ensure our satisfaction. Best treatment I have ever had This was my first visit with our SLK 250 and Mike our service advisor went above and beyond to ensure our satisfaction. Best treatment I have ever had in 5O years of owning cars. More

Chuck's the Kind of Guy You Want in Your Corner Chuck has my back when it comes to either dire emergencies or frivolous requests; 5 Stars doesn't do his quality of work or level of dedication justic Chuck has my back when it comes to either dire emergencies or frivolous requests; 5 Stars doesn't do his quality of work or level of dedication justice. More

Best of the best! You can’t get better than Chuck. Always has a smile on his face and willing to help when you’re in a jam. Don’t hesitate to call Chuck at Mercedes of You can’t get better than Chuck. Always has a smile on his face and willing to help when you’re in a jam. Don’t hesitate to call Chuck at Mercedes of Annapolis. More

Quality redefined! Having purchased several automobiles from Mercedes of Annapolis, I am amazed as to the consistency of quality service provided over many years. Havin Having purchased several automobiles from Mercedes of Annapolis, I am amazed as to the consistency of quality service provided over many years. Having Alex Clothier as our Service Advisor has been a blessing much appreciated. His attention to detail, level of personal interest and concern for making sure everything is resolved to satisfaction and his always pleasant demeanor leaves this customer very glad to be doing business with this exceptional dealership. I have had the opportunity to observe Alex Clothier interface with other customers and I can convey my level of satisfaction is not unique. With Service Advisors such as Alex, one could not wish for a more satisfying ownership experience. More

Absolutely amazing! After getting a flat just before the bay bridge on my way back home to Rehoboth. I called Annapolis Mercedes service to see if they could take care of After getting a flat just before the bay bridge on my way back home to Rehoboth. I called Annapolis Mercedes service to see if they could take care of it. I arrived to the service area and Alex promptly took my vehicle back at 2:30 pm. I was unsure what was going to happen but they first stated they had the tire but could not locate it but also found other problems with my other tires. I instructed them to just go ahead and replace everything. They needed to order the tires and he put me in a loaner vehicle so that I was able to get home. The following day they called to tell me the vehicle was ready and they would have their driver bring me back my car to Rehoboth, which is an hour and a half drive from Annapolis! Amazing service and as frazzled as I was I could not have appreciated the courtesy and promptness of the service I received! Thanks again!! More

Chuck Leyman Is My No 1. Guy! Chuck is the best service advisor I've come across and is always available. I can text him at ANY time and he will respond as soon as possible. He mak Chuck is the best service advisor I've come across and is always available. I can text him at ANY time and he will respond as soon as possible. He makes it feel as if he is your personal service advisor working for you full time. In the year I've owned my first Mercedes Benz (ML350), Chuck has made the experience seamless and enjoyable. Sometimes I just stop by the service center to get a car wash and chat with Chuck. His is the man! I couldn't imagine going anywhere else for the top notch service Mr. Leyman provides. More

Alex Clothier Alex has always been very friendly and informative about my little red clk 350 ... He gave me his direct phone number on first trip to get service Alex has always been very friendly and informative about my little red clk 350 ... He gave me his direct phone number on first trip to get service ... makes me very special when l have to call for service ... get my car serviced is never fun for me but Alex makes it a lot more enjoyable ... since my lung cancer, l bought my little red convertible which was a treat for getting through all my treatments... It has been fun to drive it ... l will look forward to seeing Alex on my next trip in to get a service ... Jp Adams More