Mercedes-Benz of Annapolis - Service Center

.last minute service Professional, knowledgeable, and very time/ detail oriented to meet my needs. Alex fit me into his schedule and made sure all of my needs were met. He Professional, knowledgeable, and very time/ detail oriented to meet my needs. Alex fit me into his schedule and made sure all of my needs were met. He greeted me and quickly transitioned my car to service. Highly recommend! More

Service I love this service center. As usual, my service representative, Alex Clothier, is the BEST!!! I can't say anymore but he's outstanding and ALWAYS acc I love this service center. As usual, my service representative, Alex Clothier, is the BEST!!! I can't say anymore but he's outstanding and ALWAYS accommodating no matter the service, small or big!! More

Always a A great experience Alex Clothier is one of the Primary reasons why I do business at Annapolis Mercedes-Benz. I can always count on him to help me out with questions on t Alex Clothier is one of the Primary reasons why I do business at Annapolis Mercedes-Benz. I can always count on him to help me out with questions on the fly. He is knowledgeable and a consummate professional. Watson Straub More

exceptional service My service representative Alex Clothier delivers exceptional service every time. I am always greeted at the door and walked through each appointment ( My service representative Alex Clothier delivers exceptional service every time. I am always greeted at the door and walked through each appointment (big or small) with excellent product knowledge, professionalism and kindness. I never feel rushed to make a decision or unclear about the repair needs. He is the main reason I ONLY service my car with Annapolis Mercedes. More

Execellent customer service from Dave Brady I recently brought my E - Class to the service department to have routine maintenance done . Dave Brady went above and beyond to make sure I left comp I recently brought my E - Class to the service department to have routine maintenance done . Dave Brady went above and beyond to make sure I left completely satisfied . He contacted me daily with updates and his customer service was excellent! I will always use Mercedes Of Annapolis as my service center !!!! More

Higher expectations met . When I dropped my vehicle off I was met with a smile, a handshake, and a “good morning” greeting. David Brady was extremely professional and excee When I dropped my vehicle off I was met with a smile, a handshake, and a “good morning” greeting. David Brady was extremely professional and exceeded my expectations throughout my service appointment. He called me a couple times during the day to let me know how things were going, which I really appreciated. When my vehicle was ready, he gave me a call to let me know that it was done and explained all the work that was done . When I came in to pick up the vehicle he offered to go over the invoice again . Very professional . I will be returning and I will ask for David Brady next time I’m in. More

Recent service Mr. Chuck Leyman is my only service rep. One time I made a boo boo and walked in with an issue and didn't really at the understand how he is like my c Mr. Chuck Leyman is my only service rep. One time I made a boo boo and walked in with an issue and didn't really at the understand how he is like my car's personal primary care physician. I wasn't pleased with the service received at that time honestly. I haven't made that mistake since. I have been Mr. Leyman's client for a little over four years. Always virtually painless, even when I have to spend some money:) Greets all of his clients by name when they enter the center with a smile. Makes wait comfortable if you choose to wait or sets you up with a cool loaner that almost makes you want to buy a new Benz on the spot, but....it's cool anyway. Yep Mr. Leyman is the best! More

Chuck Leyman best service Chuck has been taking care of our car for 8 years and he has always go above and beyond with the service he gives us. Chuck takes the time with you an Chuck has been taking care of our car for 8 years and he has always go above and beyond with the service he gives us. Chuck takes the time with you and makes you feel like you are the most important customer in the service department while you are there. Chuck will call you and let you know how your car service is going that is so important to a customer he show he cares. Chuck is the ONLY service person I will go to at the service department if he is not there will wait for him. More

Honest service center car cleaners Sean Engelhard is always a pleasure to deal with when needing car repair work. This time the shout out is for the two ladies who cleaned my car - wish Sean Engelhard is always a pleasure to deal with when needing car repair work. This time the shout out is for the two ladies who cleaned my car - wish I had their names! Didn't realized I'd left or dropped a pearl necklace in my car. When I picked up my car there it was in the ash tray. That made my day! Thanks ladies - you rock! More

Pure excellence!! Chuck Leyman is amazing!! He offers exactly the superior service you would expect from Mercedes Benz. I am thankful for his expertise, guidance, and Chuck Leyman is amazing!! He offers exactly the superior service you would expect from Mercedes Benz. I am thankful for his expertise, guidance, and assistance with every service I have had in Annapolis. More