Mercedes-Benz of Annapolis - Service Center

Always a great experience I have been coming to Mercedes Benz of Annapolis four years now. Being currently stationed in North Carolina I still try to get as much service done a I have been coming to Mercedes Benz of Annapolis four years now. Being currently stationed in North Carolina I still try to get as much service done at this location as possible. This is my home state and location so I enjoy the customer service each and everytime I stop in. Check Leyman is by far the best service dept representative I have ever had to deal with. Very complimentary to any need that comes my way. Great Job Chuck More

Emergency Service Needed all four tires changed based on recommendation from previous service, However, had an emergency when one of the tires developed a bulge and ne Needed all four tires changed based on recommendation from previous service, However, had an emergency when one of the tires developed a bulge and needed immediate attention. Chuck quickly and efficiently got me in for the service and out in a loaner to get back to work. My vehicle was ready In a timely manner. Chuck is knowledgeable, affable and trustworthy. More

Outstanding service Sean has great customer service and always gave a update on my vehicle. He was very knowledgeable and very attentive. Its always easy to work wit Sean has great customer service and always gave a update on my vehicle. He was very knowledgeable and very attentive. Its always easy to work with him. More

service Chuck is the best!!!! He kept me informed and explained everything in detail. I trust him 100%!!!!!Chuck treated me like a friend not a customer . Thi Chuck is the best!!!! He kept me informed and explained everything in detail. I trust him 100%!!!!!Chuck treated me like a friend not a customer . This dealership is top notch !!!! More

Unscheduled maintenance Sean Englehart, my SM, helped with my emergency due to my own stupidity and Steve Julian spent 1.5 hrs cleaning my oil spill on engine. My car is bac Sean Englehart, my SM, helped with my emergency due to my own stupidity and Steve Julian spent 1.5 hrs cleaning my oil spill on engine. My car is back to normal thanks to them! More

ALEX or Nothing! A 25 word minimum won’t sufficiently describe the stellar service I receive EVERY. SINGLE. TIME. I visit Alex Clothier! I’m always greeted with a smil A 25 word minimum won’t sufficiently describe the stellar service I receive EVERY. SINGLE. TIME. I visit Alex Clothier! I’m always greeted with a smile, am made to feel special among many of his clients, and never leave feeling like I’ve been overcharged. In fact, I usually leave with advise on how to get great performance from my vehicle which I love - cause he’s always right! MBUSA - he’s your best on the service team and he’s the reason I still have a Benz! Consider this a nomination for a service award! More

Great experience with Alex! This was my first time at the Mercedes-Benz of Annapolis and it was wonderful. Normally, my husband handles everything car related, and Alex made the This was my first time at the Mercedes-Benz of Annapolis and it was wonderful. Normally, my husband handles everything car related, and Alex made the process very easy for me and explained everything in a way that made me feel more knowledgeable and confident in understanding what services we were paying for. The loaner car was a brand new version of our current car, which was fun and made it very easy for me to continue with my day and scheduled plans as needed. My car looked brand new when I picked it up- 5 star service from drop off to pick up! More

Service My experience as far as service has been the best. Most importantly, Alex is awesome! He's the best service representative! I couldn't have the best e My experience as far as service has been the best. Most importantly, Alex is awesome! He's the best service representative! I couldn't have the best experience without him. I'm so grateful to him! More

Great Service I have a great experience every time I walk in the door. David is the first one to greet me by name. You don’t get that kind of greeting from any othe I have a great experience every time I walk in the door. David is the first one to greet me by name. You don’t get that kind of greeting from any other dealership. David also has a great deal of knowledge when it comes to explaining the issues with my vehicle. He makes going to the service center enjoyable. More

Above and Beyond Customer Response I had a problem with my Mercedes-Benz and I was upset about the situation. I spoke to Rodd and stressed my frustration, within the business day he p I had a problem with my Mercedes-Benz and I was upset about the situation. I spoke to Rodd and stressed my frustration, within the business day he personally looked at my car and provided me with an answer. I was so impressed with his diligence that I personally went to meet him and thank him for his persistence. Rodd went above and beyond to honor the positive Mercedes-Benz customer service experience. Thank you Rodd for your assistance with my issue, you make me want to be a customer for life! More