Mercedes-Benz of Annapolis - Service Center

Excellent - First rate Had a flat tire. Took care of me on a Saturday with no appointment. Great service. Extremely helpful. Very professional and communicative. It’s w Had a flat tire. Took care of me on a Saturday with no appointment. Great service. Extremely helpful. Very professional and communicative. It’s what I would expect from a Mercedes dealer. More

Super service and knowledgeable My 2018 450 GLS had the engine light go on and after I checked the gas cap and it stayed on into the next day I called and talked with Robb & Alex and My 2018 450 GLS had the engine light go on and after I checked the gas cap and it stayed on into the next day I called and talked with Robb & Alex and they both said they would suggest I come in to have it checked out and they would have a 'loner' car for me. I arrived at the service center with the light still on and when I stopped the car in the service bay...the Engine light went OFF !! So they took the car for both an early 20K service and a diagnostic of the engine light and found that my car had a bad seal in the gas cap. All was done and ready for my pick up early the next day. The team at Annapolis M-B service do a wonderful job of caring for your car. Truly a FIVE STAR SERVICE. Thanks so much. Art Roberts More

Outstanding Customer Service My check engine light came on in my E class. I called Alex my service advisor. As usual knowing Alex, he provided excellent service. Gave me a Benz lo My check engine light came on in my E class. I called Alex my service advisor. As usual knowing Alex, he provided excellent service. Gave me a Benz loaner, fixed the issue, and washed the car. Thank you Alex, I am keeping my Benz and buying anther one cause I know you provide me the world class service.Vahid More

Top Notch Service Regardless of the type of service needed ,Alex Clothier delivers the finest. He is helpful, knowledgable and understands the art of customer service. Regardless of the type of service needed ,Alex Clothier delivers the finest. He is helpful, knowledgable and understands the art of customer service. He take immense pride in Mercedes quality and service. I had my tires recently replaced and the service was a breeze! Thank you again Alex!! More

Convenient process and friendly service Super easy to communicate about the car through the new texting program. Price was higher for repairs than I had hoped and Sean worked to get them lo Super easy to communicate about the car through the new texting program. Price was higher for repairs than I had hoped and Sean worked to get them lowered a bit. Overall great experience. Sean was great. More

Efficient and professional My service was one of the best service experiences I have ever had from beginning to end. Sean is the ultimate professional communicating with me thr My service was one of the best service experiences I have ever had from beginning to end. Sean is the ultimate professional communicating with me throughout my wait. More

Recent Visit David is a great asset to the team. His knowledge and years of experience really make you feel comfortable trusting his opinions and suggestions. Davi David is a great asset to the team. His knowledge and years of experience really make you feel comfortable trusting his opinions and suggestions. David is always a pleasure to work with. He keeps me coming back. He really makes you feel like you are getting a great price for great service. More

Great Service Alex is a valued asset to the service department at Mercedes-Benz of Annapolis. With his vast knowledge of MB sedans he provides me various options an Alex is a valued asset to the service department at Mercedes-Benz of Annapolis. With his vast knowledge of MB sedans he provides me various options and suggestions to fix/service my vehicle. It is always pleasure to work with. He always provides me with great service. More

Very satisfied customer My advisor Sean has always taken care of my vehicle’s needs. I’ve been servicing my vehicle there since 2013. Everyone in the service center at Merced My advisor Sean has always taken care of my vehicle’s needs. I’ve been servicing my vehicle there since 2013. Everyone in the service center at Mercedes from the support staffs to the advisors go beyond the call of duty. They know my name when I called and know exactly what type of loaner I need... excellent service More

Best service! Chuck is amazing! He is definitely someone you can go to when you need them. I know my car is in good hands when I leave it with him! Chuck is amazing! He is definitely someone you can go to when you need them. I know my car is in good hands when I leave it with him! More