Mercedes-Benz of Annapolis - Service Center

Customer Service Is Chuck Leyman’s Top Priority Chuck always puts the customer first! Recently, I was in sort of a jam where I needed service done and tires put on my ML350, but had a next day up Chuck always puts the customer first! Recently, I was in sort of a jam where I needed service done and tires put on my ML350, but had a next day upcoming trip with the family where I would need my vehicle back or a loaner of suitable size. It was more than likely my vechicle would not be completed in time before the trip, and there were no loaners of sufficient size in stock. Chuck came through in crunch time and worked out a last minute alternative that allowed me to get my new tires on (the most important item), take my own vehicle on the trip, and schedule the rest of the service later on my future return. Now that’s customer service! The best service proffesionals are those who put the customers concerns as top priority and when unexpected issues arise, think outside the box to come to a resolution that benefits BOTH parties. That is exactly why Chuck Leyman excels at his job! More

Outstanding Service Top notch advisors and mechanics providing outstanding and prompt service in Annapolis. Good data base for each Mercedes model that provides informat Top notch advisors and mechanics providing outstanding and prompt service in Annapolis. Good data base for each Mercedes model that provides information on potential problems and necessary repair. More

Always excellent service! Mercedes Benz of Anapolis provides the best service when it comes to the maintenance of your vehicle. You can always count on fast, friendly, and prof Mercedes Benz of Anapolis provides the best service when it comes to the maintenance of your vehicle. You can always count on fast, friendly, and professional customer service. More

Excellent service from appointment to pickup Excellent service from scheduling the appointment to picking up my vehicle. The team is professional, honest and caring. Sean always return my calls Excellent service from scheduling the appointment to picking up my vehicle. The team is professional, honest and caring. Sean always return my calls immediately and takes the time to explain what is being repaired and why. Charlretta More

Always a pleasure to deal with I believe that great service should be recognized. And consistently great service should be celebrated! Chuck does a great job taking care of all of I believe that great service should be recognized. And consistently great service should be celebrated! Chuck does a great job taking care of all of our cars. We count on him to keep us in good shape! Frankly, he is one of the primary reasons that we continue to purchase Mercedes Benz vehicles. More

general service Chuck does a great job.Had a claim to replace my direction stalk. Job was perfect.I always go to Chuck.Hes my renaissance man he gets the job done. Chuck does a great job.Had a claim to replace my direction stalk. Job was perfect.I always go to Chuck.Hes my renaissance man he gets the job done. More

Engine Light...Panic My car 4matic unavailable and engine light came on and the car hesitated to start. It was 6pm on a Friday. I called the dealer as I was rushing to get My car 4matic unavailable and engine light came on and the car hesitated to start. It was 6pm on a Friday. I called the dealer as I was rushing to get there before closing (7 pm). Brady was there and took Great care of me and my Panic-ie energy. He had me checked in and on my way in a loaner. He was AWESOME! This why I have been a loyal customer for 10 years. More

Service department Alex clothier goes out of his way to accomdate his customers! He really makes you feel very comfortable and goes out of his way to accommodate he is t Alex clothier goes out of his way to accomdate his customers! He really makes you feel very comfortable and goes out of his way to accommodate he is truly an asset to the company! I will always recommend him and share my 5 star experience ?????????? Thank you!! More

Exceptional customer service Part of the reason why I bought a Mercedes was for the outstanding customer service and maintenance upkeep that comes with it. I always have the same Part of the reason why I bought a Mercedes was for the outstanding customer service and maintenance upkeep that comes with it. I always have the same Mercedes Service Rep, Sean Engelhard. He's the best and I request him every time. More

Best Service Advisor EVER!! Sean goes above & beyond, doesnt matter if its a early morning text question about an indicator light that has come on or an unexpected dropin to de Sean goes above & beyond, doesnt matter if its a early morning text question about an indicator light that has come on or an unexpected dropin to dealer for low air in a tire, Sean is ALWAYS there to assist!! He truly cares about his clients & it shows. Thank you Sean!! More