Mercedes-Benz of Annapolis - Service Center

Alex Clothier Alex has been our service manager for a couple of years now. He has been a great professional and representative for Mercedes-Benz of Annapolis. I rea Alex has been our service manager for a couple of years now. He has been a great professional and representative for Mercedes-Benz of Annapolis. I really appreciate the fact he understands I really love my MB and he takes great care of it when they have it. Alex is a pleasure to work with and I really appreciate him. Darci Bobo More

Great service Alex Clothier is great at his job. He’s very detailed oriented. Alex always return phone calls. He updated his clients on their service. he also see Alex Clothier is great at his job. He’s very detailed oriented. Alex always return phone calls. He updated his clients on their service. he also seems to always remember what makes his clients happy. More

impeccable incredible service Every time I take my car to this service center, I am glad I have a Mercedes. Alex Clothier takes the best care of me. Yesterday I was driving 97 Sout Every time I take my car to this service center, I am glad I have a Mercedes. Alex Clothier takes the best care of me. Yesterday I was driving 97 South and hit a rock that was in the middle of the highway (a large one) at 60mph. I was so afraid there was damage to my undercarriage I drove straight to Mercedes where Alex made sure I got immediate service despite my not having an appointment. Who does that? He also rolled in my upcoming service check, got me a loaner and sent me on to finish my very busy day. All this with a warm smile and friendly conversation about the holiday. He is smart, knowledgable and remembers everything about my car and I trust his suggestions and his judgement. Yesterday could have been a bad day. He made it a great one. More

Keep up the good work Keep continue doing the good things/ work you are doing to service your customers. I appreciate everything you do. Keep doing great work. Thank you v Keep continue doing the good things/ work you are doing to service your customers. I appreciate everything you do. Keep doing great work. Thank you very much. More

Extraordinary service 100%. Satisfied Extraordinary service . I appreciate Honesty from Alex. Awesome Service advisor. Great employee of Mercedes-Benz of Annapolis. Thank you . The wa Extraordinary service . I appreciate Honesty from Alex. Awesome Service advisor. Great employee of Mercedes-Benz of Annapolis. Thank you . The wait time was not long at all to my needs! More

New Tires for 2011 GLK350 I was shocked to know that Mercedes Benz of Annapolis is competitive/better priced than most tire shops. I paid less for my tires and know that I got I was shocked to know that Mercedes Benz of Annapolis is competitive/better priced than most tire shops. I paid less for my tires and know that I got the job done right. David was able to walk me through the process of why getting wheel alignment is so important. Not only that but he took 150 dollars off my bill because I bought 4 tires from them. Not only was it a great deal but the outstanding service made it all worth it. More

Another Excellent Service for My E-Class By Alex Clothier This is why I love this dealership because of their professional, knowledgeable, and respectful service advisers like Alex. Alex just took care of my This is why I love this dealership because of their professional, knowledgeable, and respectful service advisers like Alex. Alex just took care of my issue today while I was waiting here in their beautiful customer service area where you can have your morning coffee or ice cream as you get your work done or relax. Another truly customer experience finishing up with getting full courtesy car wash from them. Kudos to Alex and the service center. Thank you Alex. Vahid More

Amazing Customer Service! Alex is the absolute best, He is always courteous and professional, and always greets with a warm smile, He goes the extra mile and demonstrates amazi Alex is the absolute best, He is always courteous and professional, and always greets with a warm smile, He goes the extra mile and demonstrates amazing customer service every time! He deserves 10+ stars 😊 More

Great Service! The team was very courteous. I did not have an appointment but they were able to fit me in anyway and get my car serviced. All work was performed base The team was very courteous. I did not have an appointment but they were able to fit me in anyway and get my car serviced. All work was performed based on the estimate provided. More

Grimsley Recent e350 Service Even though I get hit with a bit of sticker shock when I have my work done, I always feel good about the end results. Sorry for the negative review o Even though I get hit with a bit of sticker shock when I have my work done, I always feel good about the end results. Sorry for the negative review on the pricing. Chuck gets all 5's! More