Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Mercedes-Benz of Annapolis - Service Center
Annapolis, MD
1,377 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
1,377 Reviews of Mercedes-Benz of Annapolis - Service Center
Sort by
February 06, 2019
Incredible service - as usual! I have been a customer at the Annapolis Service Center for about 7 years and during all my visits I always received the best service anybody could ask I have been a customer at the Annapolis Service Center for about 7 years and during all my visits I always received the best service anybody could ask for. Chuck is simply the best! More
by Corina
Employees Worked With
February 06, 2019
Always spot on! Chuck and team have never let me down. Two tires and an alignment - in and out in 3 hours. Car cleaned and ready when promised. Always feels like Chuck and team have never let me down. Two tires and an alignment - in and out in 3 hours. Car cleaned and ready when promised. Always feels like I’m being spoiled. Highly recommend! More
by Mark Sweeney
Employees Worked With
February 06, 2019
Alex is the best !!! Mercedes-Benz of Annapolis, takes good care of me in my vehicle. Alex clothier is the best ... He does what he says he’s going to do... if the prombl Mercedes-Benz of Annapolis, takes good care of me in my vehicle. Alex clothier is the best ... He does what he says he’s going to do... if the promblem isn’t fixed .. He makes it right .. More
by Mercedees Benz
Employees Worked With
February 05, 2019
Review for service advisor Alex has been my service advisor for a few years now. He is always courteous and helpful to the max. Makes me feel like he is concerned with whateve Alex has been my service advisor for a few years now. He is always courteous and helpful to the max. Makes me feel like he is concerned with whatever problem I might have. He goes the extra distance to make my experience here at Mercedes the best! More
by Mercedes4me
Employees Worked With
February 05, 2019
Excellent Customer Service I needed service for my Mercedes Benz GLK350. I reached out to my Service Advisor, Alex Clothier, via text and he called within 1 minute to let me kno I needed service for my Mercedes Benz GLK350. I reached out to my Service Advisor, Alex Clothier, via text and he called within 1 minute to let me know I could drop my car off for service right away. Alex goes above and beyond to keep me informed about the status of my vehicle and takes the time to explain the repairs that are needed. He also always ensures a loaner vehicle is available for me due to my line of work and checks in to see if I am happy with the vehicle. I would give him more stars if I could! More
by Cmossman
Employees Worked With
February 05, 2019
Chuck is the the man Though he has been my only service rep, I’m pretty sure he’s the best of the best. Always goes over and beyond to make sure I’m taken care of especia Though he has been my only service rep, I’m pretty sure he’s the best of the best. Always goes over and beyond to make sure I’m taken care of especially in emergencies. He is thee man. More
by LanaRae
Employees Worked With
February 04, 2019
courtesy inspection Great service , Wanted my car looked at prior to a trip to Fla. All yitals were good .I have peace of mind. Chuck as always does a great job. I was in Great service , Wanted my car looked at prior to a trip to Fla. All yitals were good .I have peace of mind. Chuck as always does a great job. I was in and out in 30 min. What more could a guy ask for. More
by frankie b
Employees Worked With
February 01, 2019
Alex prides himself on providing great service I have been coming in for service on my E350 coupe a few years now and always work with Alex. He is available via text or if I leave a message he call I have been coming in for service on my E350 coupe a few years now and always work with Alex. He is available via text or if I leave a message he calls back promptly. I have always walked away from a service appointment feeling he genuinely cares about my experience. From a pricing and convenience standpoint. His estimates are spot on and he accommodates short notice requests. Thank you Alex! More
by Bryan
Employees Worked With
January 24, 2019
Exceptional customer service Raphael is always pleasant and professional. He returns my call promptly and is very easy to work with. He always has my rental car ready and I'm in a Raphael is always pleasant and professional. He returns my call promptly and is very easy to work with. He always has my rental car ready and I'm in an out of there quickly. I highly recommend his services and he represents Mercedes-Benz of Annapolis very well. More
by Kyle
Employees Worked With
Raphael Powell
January 11, 2019
Consistently great service I highly recommend Alex for all of your service needs! He is super attentive, personable and all around great to work with. Taking my car in for servi I highly recommend Alex for all of your service needs! He is super attentive, personable and all around great to work with. Taking my car in for service or anything I may need is always a pleasant experience when working with Alex! More
by Trriisshha
Employees Worked With
