Mercedes-Benz of Annapolis - Service Center

excellent service Raphael exemplifies professional service and has a great sense of humor, which is rare. He consistently informs me of the best approach to the servic Raphael exemplifies professional service and has a great sense of humor, which is rare. He consistently informs me of the best approach to the service I need. Could not be happier working with him on my S class. JB More

Nice place to visit! Alex and the staff are always personable, friendly and prompt. A very pleasant atmosphere. The building always seems clean and bright. Everyone is ver Alex and the staff are always personable, friendly and prompt. A very pleasant atmosphere. The building always seems clean and bright. Everyone is very attentive. More

Service call help Alex is alway very genuine and answers all of my questions about services needed on my car. I appreciate his feedback and he is trustworthy! Alex is alway very genuine and answers all of my questions about services needed on my car. I appreciate his feedback and he is trustworthy! More

Great service! Quick and easy! If I request a loaner it’s always ready. Alex is great to work with and his professionalism is outstanding. I’m completely happy to be Quick and easy! If I request a loaner it’s always ready. Alex is great to work with and his professionalism is outstanding. I’m completely happy to be able to work with Alex. More

Excellent Service Recognition I visited the dealership on Friday, February 8th and was greeted by Mr. Terrance Johnson in the service department. Terrance addressed my problem wit I visited the dealership on Friday, February 8th and was greeted by Mr. Terrance Johnson in the service department. Terrance addressed my problem with my remote and I've been there several times and he's been more than helpful. Just wanted to send this note that the dealership has a very valuable employee and I will be a customer for life. Any friends that need service, I will addressed them to this service and ask for Terrance. Thank you so much. Larry Miller More

As good as it gets! Chuck Leyman is as pleasant an individual one could ask for and he gets the job done. This is my first experience with the brand and Chuck is an outst Chuck Leyman is as pleasant an individual one could ask for and he gets the job done. This is my first experience with the brand and Chuck is an outstanding ambassador. Communication up to, during and after my visit was outstanding. Could not ask for a better experience! More

Terrific service department Very conscientious and friendly staff. The repair facilities are really nice. Great communication with service crew while they work on the car. They Very conscientious and friendly staff. The repair facilities are really nice. Great communication with service crew while they work on the car. They get the job done right! More

Excellent service as usual I have been serviced at this shop multiple time. They always exceed the expectations for quality, promptness, communication, and get the job done in t I have been serviced at this shop multiple time. They always exceed the expectations for quality, promptness, communication, and get the job done in timely manner. I have worked with David Brady few times and he is excellent. Last visit he fit me right away and in 15 minutes I was out with the loaner car. Next day my car was ready before noon. I am very impressed. Thank you. Highly recommend! Zed More

always great always in and out, loaner car always available, Alex is great! Would recommend to everyone. I am very happy with my SUV and would purchase/lease anoth always in and out, loaner car always available, Alex is great! Would recommend to everyone. I am very happy with my SUV and would purchase/lease another. More

I drive the extra hour for MB Annapolis I live in Washington DC but skip MB of Alexandria in favor of MB Annapolis. After waiting 4 hours for an oil change (with an appointment!) at Alexandr I live in Washington DC but skip MB of Alexandria in favor of MB Annapolis. After waiting 4 hours for an oil change (with an appointment!) at Alexandria, I decided to try Annapolis and couldn't be happier. I usually work directly with Mr. Brady and he's very straight forward and honest with me about what needs to happen with my car. Everyone else around him seems to be very courteous and friendly as well, which says a lot about the quality of their work environment. My car is very important to me and I trust Mr. Brady and his team with it. If you're even roughly in the proximity of Annapolis, bring your Benz to them. More