Mercedes-Benz of Annapolis - Service Center

Alex Clothier has been my service advisor for a myriad years and is one of the main reasons I continue with this brand. Alex’s concern for the customer and his loyalty is parallel to none. I look for cont years and is one of the main reasons I continue with this brand. Alex’s concern for the customer and his loyalty is parallel to none. I look for continued business with Mr. Clothier. More

Very knowledgeable of vehicles. Always keep me informed of my vehicle status. Very professional & always a pleasant person to work with. As long as I owe the one i have or another Always keep me informed of my vehicle status. Very professional & always a pleasant person to work with. As long as I owe the one i have or another Mercedes would always want him as my service advisor! Keep up the good work! More

I called to ask about someone putting air in my tires and JR said come by between these hours.. When I arrived a young man greeted me and asked if I was here for service. I stated I just needed air in my ti JR said come by between these hours.. When I arrived a young man greeted me and asked if I was here for service. I stated I just needed air in my tires. He quickly assisted. Then Tony asked me if I’d like a car wash and I was so delighted because my work schedule has prevented me from having the time! When I went in the waiting area Ronan greeted me and asked how he could help. He is always personable. This is why I will always drive from Baltimore to this service department! They are top notch! More

Mercedes-Benz of Annapolis Service Center is a well-run organization. When i make an appointment, the receptionist is always pleasant and efficient. Chuck has been my go-to service advisor for years. Profe organization. When i make an appointment, the receptionist is always pleasant and efficient. Chuck has been my go-to service advisor for years. Professional, polite & always makes me feel welcome. Even those years when I was buying old, inexpensive "toys", he was very thorough about explaining the car's situation and answered all my questions with great patience. When I drop off my car, I'm usually out of there into my loaner car within 10 minutes. Communication is second to none as I always know what is going on with my car, time frame, cost etc. Thanks Chuck& MBA-SC for all the good work! More

Clearly communicated what I needed done and gave me options. Thank you so much Alex options. Thank you so much Alex More

I can’t say enough wonderful things about Alex at Mercedes-Benz of Annapolis. He is truly the best and an absolute pleasure to work with! Not only is he incredibly knowledgeable and professional, but Mercedes-Benz of Annapolis. He is truly the best and an absolute pleasure to work with! Not only is he incredibly knowledgeable and professional, but he has also helped me out of a couple of emergency situations with such calm and efficiency that I can’t imagine going anywhere else. Alex is always available when I need assistance, and his commitment to ensuring everything goes smoothly is beyond impressive. It’s rare to find someone who consistently goes above and beyond to provide exceptional service, but Alex does just that. I trust him completely with my vehicle and always leave feeling confident that I’ve received the best care possible. If you’re looking for a service rep who’s dedicated, dependable, and fabulous to work with, Alex is the one you want! More

My service rep Alex is always courteous, knowledgeable, and fast. His recommendations are thoughtful and well received. and fast. His recommendations are thoughtful and well received. More

I came into the service department because my front brakes were squealing. One of the rotors was nicked and needed to be replaced. They replaced both rotors and pads but i kept hearing a noise. I to brakes were squealing. One of the rotors was nicked and needed to be replaced. They replaced both rotors and pads but i kept hearing a noise. I took it back and Scott asked Keith the foreman to test drive it with me. Keith heard it and solved the problem. I heard noises from the back brakes and Keith also test drove it and realized that noise was normal and explained it to me. I appreciate the time and care they gave me without making me feel like I was just hearing things. Scott went above and beyond to ensure I was satisfied with the service. Thanks Scott and Keith! More

Chuck was awesome, very knowledgeable, straight forward and honest. I will never go anywhere else to have my Merceds serviced. GREAT customer service. and honest. I will never go anywhere else to have my Merceds serviced. GREAT customer service. More

My car has been serviced twice at Mercedes-Benz of Annapolis and Steve is my service advisor. He has provided excellent service and guidance. I trully appreciate all he does from scheduling the appoin Annapolis and Steve is my service advisor. He has provided excellent service and guidance. I trully appreciate all he does from scheduling the appointment, to arranging a loaner car if needed, to keeping me abreast of what services are done. Thank you Steve More