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Mercedes-Benz of Ann Arbor - Service Center
Ann Arbor, MI
130 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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130 Reviews of Mercedes-Benz of Ann Arbor - Service Center
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May 15, 2015
Service I had a great service experience at Ann Arbor Mercedes. I had several problems with my mercedes and brought it in recently. All of the problems were t I had a great service experience at Ann Arbor Mercedes. I had several problems with my mercedes and brought it in recently. All of the problems were taken care of and I was treated very well. I would highly recommend the service department at Ann Arbor Mercedes. More
by Norman
May 15, 2015
Maintenance appointment Mark was very accommodating. My car looked great when I picked it up, and my first 10,000 mile checkup was complete. Everyone who greeted me was very Mark was very accommodating. My car looked great when I picked it up, and my first 10,000 mile checkup was complete. Everyone who greeted me was very nice. It was also nice to have free coffee and waters as I waited. More
by cindiann
May 13, 2015
Tire service I was entirely satisfied with the service provided fixing my tire quickly and efficiently, also really satisfied with my service rep Mark Tomasi, he a I was entirely satisfied with the service provided fixing my tire quickly and efficiently, also really satisfied with my service rep Mark Tomasi, he always makes my visit pleasant. More
by rawans1
May 09, 2015
Maintenance of our GL 450 We have always been treated to great service and friendly greetings at our dealership. They explain all service and it is so easy to schedule service We have always been treated to great service and friendly greetings at our dealership. They explain all service and it is so easy to schedule service time. They do a tremendous job. More
by pgmaurer
May 08, 2015
The experts for your automobile! Shawn Durham went out of his way to return our car in peak running condition. He went above and beyond with dedication and honesty. Dr. M Shawn Durham went out of his way to return our car in peak running condition. He went above and beyond with dedication and honesty. Dr. M More
by Dr. M
Employees Worked With
Shawn Durham
May 07, 2015
Fast and accurate A routine B5 service and a list of smaller issues were handled quickly while I waited. I was kept apprised of progress and consulted on how I wanted t A routine B5 service and a list of smaller issues were handled quickly while I waited. I was kept apprised of progress and consulted on how I wanted to proceed where there were choices. More
by --Pete
May 05, 2015
Regular ML 350 service The service was outstanding. They completed the job early and contacted me immediately. I needed tires and they were not included in the original est The service was outstanding. They completed the job early and contacted me immediately. I needed tires and they were not included in the original estimate. They were able to replace the tires in the same time frame. More
by Jim
April 30, 2015
Excellent customer service I had to bring my car in for service and pick up a complimentary loader car. The morning of my service date, I had a issue with my child and needed to I had to bring my car in for service and pick up a complimentary loader car. The morning of my service date, I had a issue with my child and needed to make it a super fast drop off of my vehicle and pick up of the loaner car. I called Mark my service manager and explained my situation to him. Mark was very understanding, compassionate and helpful. When I arrived to the dealership, I pulled in and was greeted very kindly by Beth. Mark rushed over, had a pen ready for me to my sign my paper work, switched cars and took off. Mark and all the staff at Mercedes Benz of Ann Arbor, always provide me with excellent customer service, everytime I am in there. I would definitely recommend them! More
by Kpease14
Employees Worked With
Beth Chavez
April 30, 2015
pleasant experience My service adviser, Mark, was eager to provide all the information that I needed regarding the repair and then some! He gets 5 stars in my book. The My service adviser, Mark, was eager to provide all the information that I needed regarding the repair and then some! He gets 5 stars in my book. The waiting room experience lacked the amenities I found in the BMW dealership nearby. I'd like to see an upgraded experience. Room gets 2 stars. Kyle, a salesman, was helpful in giving me answers to my questions about some of the cars in stock. Ms. Chavez, the service director was talking about the inter actions between dealerships owned by Suburban Auto. I'd rate Kyle and Ms Chavez 4 stars! Wendell More
by benzman
Employees Worked With
Kyle Norman, Beth Chavez
April 29, 2015
Schedule A service When I called to schedule an appointment, I was told that schedule A service for my E350 wagon could be done without an appointment and in ~1 hour. S When I called to schedule an appointment, I was told that schedule A service for my E350 wagon could be done without an appointment and in ~1 hour. So I showed up at the dealership without an appointment and indeed, the service was completed within an hour. The waiting area is comfortable and inviting, with beverages and snacks available. Overall, it was a flawless experience! More
by KRC
