Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Mercedes-Benz of Ann Arbor - Service Center
Ann Arbor, MI
128 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
128 Reviews of Mercedes-Benz of Ann Arbor - Service Center
Sort by
May 13, 2015
Tire service I was entirely satisfied with the service provided fixing my tire quickly and efficiently, also really satisfied with my service rep Mark Tomasi, he a I was entirely satisfied with the service provided fixing my tire quickly and efficiently, also really satisfied with my service rep Mark Tomasi, he always makes my visit pleasant. More
by rawans1
May 09, 2015
Maintenance of our GL 450 We have always been treated to great service and friendly greetings at our dealership. They explain all service and it is so easy to schedule service We have always been treated to great service and friendly greetings at our dealership. They explain all service and it is so easy to schedule service time. They do a tremendous job. More
by pgmaurer
May 08, 2015
The experts for your automobile! Shawn Durham went out of his way to return our car in peak running condition. He went above and beyond with dedication and honesty. Dr. M Shawn Durham went out of his way to return our car in peak running condition. He went above and beyond with dedication and honesty. Dr. M More
by Dr. M
Employees Worked With
Shawn Durham
May 07, 2015
Fast and accurate A routine B5 service and a list of smaller issues were handled quickly while I waited. I was kept apprised of progress and consulted on how I wanted t A routine B5 service and a list of smaller issues were handled quickly while I waited. I was kept apprised of progress and consulted on how I wanted to proceed where there were choices. More
by --Pete
May 05, 2015
Regular ML 350 service The service was outstanding. They completed the job early and contacted me immediately. I needed tires and they were not included in the original est The service was outstanding. They completed the job early and contacted me immediately. I needed tires and they were not included in the original estimate. They were able to replace the tires in the same time frame. More
by Jim
April 30, 2015
Excellent customer service I had to bring my car in for service and pick up a complimentary loader car. The morning of my service date, I had a issue with my child and needed to I had to bring my car in for service and pick up a complimentary loader car. The morning of my service date, I had a issue with my child and needed to make it a super fast drop off of my vehicle and pick up of the loaner car. I called Mark my service manager and explained my situation to him. Mark was very understanding, compassionate and helpful. When I arrived to the dealership, I pulled in and was greeted very kindly by Beth. Mark rushed over, had a pen ready for me to my sign my paper work, switched cars and took off. Mark and all the staff at Mercedes Benz of Ann Arbor, always provide me with excellent customer service, everytime I am in there. I would definitely recommend them! More
by Kpease14
Employees Worked With
Beth Chavez
April 30, 2015
pleasant experience My service adviser, Mark, was eager to provide all the information that I needed regarding the repair and then some! He gets 5 stars in my book. The My service adviser, Mark, was eager to provide all the information that I needed regarding the repair and then some! He gets 5 stars in my book. The waiting room experience lacked the amenities I found in the BMW dealership nearby. I'd like to see an upgraded experience. Room gets 2 stars. Kyle, a salesman, was helpful in giving me answers to my questions about some of the cars in stock. Ms. Chavez, the service director was talking about the inter actions between dealerships owned by Suburban Auto. I'd rate Kyle and Ms Chavez 4 stars! Wendell More
by benzman
Employees Worked With
Kyle Norman, Beth Chavez
April 29, 2015
Schedule A service When I called to schedule an appointment, I was told that schedule A service for my E350 wagon could be done without an appointment and in ~1 hour. S When I called to schedule an appointment, I was told that schedule A service for my E350 wagon could be done without an appointment and in ~1 hour. So I showed up at the dealership without an appointment and indeed, the service was completed within an hour. The waiting area is comfortable and inviting, with beverages and snacks available. Overall, it was a flawless experience! More
by KRC
April 25, 2015
Coming back for more Took my low miles Mercedes in for service and was not looking forward to the bill that would be coming.. Work was done as described and when they call Took my low miles Mercedes in for service and was not looking forward to the bill that would be coming.. Work was done as described and when they called me and told that the service took longer than expected they simply said return the loaner the next day. No hassles and you can even schedule your service for when loaners are available so you are not stranded. Overall a great experience and that is why this is our fourth Mercedes .Bottom line it is worth to service your quality car so it lasts longer and performs at an even higher level for longer time!! Outstanding job. More
by Tony N
Employees Worked With
Shawn Durham
April 23, 2015
Outstanding experience Pickup and delivery for routine service went exactly as promised. My car was picked up and a loaner left for my use. It was a very positive experience Pickup and delivery for routine service went exactly as promised. My car was picked up and a loaner left for my use. It was a very positive experience. More
by Dick
Employees Worked With
Beth Chavez
