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Mercedes-Benz of Ann Arbor - Service Center
Ann Arbor, MI
128 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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128 Reviews of Mercedes-Benz of Ann Arbor - Service Center
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June 22, 2015
Service and repair maintenance Outstanding service that went above and beyond! Mark took the time to not only make sure that the original issue was taken care of but he also made su Outstanding service that went above and beyond! Mark took the time to not only make sure that the original issue was taken care of but he also made sure the additional issues were addressed and corrected promptly. More
by demond
June 22, 2015
Dream Team Even though visits to the dealership can prove to be a bit pricey at times, the crew here makes every visit more than worth it with the care a courtes Even though visits to the dealership can prove to be a bit pricey at times, the crew here makes every visit more than worth it with the care a courtesy rendered. I can always count on Mark to take care of anything needed. I have purchased three vehicles from this dealership and as long as there are guys like Mark around, I will possibly look at purchasing my fourth very soon. With that being said, Ismail is also an amazing sales associate! Because of these two guys excellence and knowledge, I am a very happy customer! Mark and Ismail are definitely a DREAM TEAM! More
by Mr. Demond Johnson
Employees Worked With
Ismail Karabulut
June 22, 2015
charged twice for the same service they charged me for a service which I had already payed for when I signed the lease two years ago ! I had payed upfront for all necessary services re they charged me for a service which I had already payed for when I signed the lease two years ago ! I had payed upfront for all necessary services required by mercedes .. More
by mark petrous
Employees Worked With
Dan Wilson
June 19, 2015
Tire Issue have been a long time customer, boughten 2 cars from this dealership and 3 overall from the suburban brand, went in because there was a bulge in my ti have been a long time customer, boughten 2 cars from this dealership and 3 overall from the suburban brand, went in because there was a bulge in my tire, as soon as I arrived they said that the tire issue is my fault and there is no warranty on the tire, later i found out there is a warranty on the tire, but the way they dealt with me was RIDICULOUS, they will not fix my tire now and they just lost a long time customer. The salespeople are great, and I didn't have a problem with service before, but now I don't think this is gonna work. More
by Tom2016
Employees Worked With
Manager, Shawn Durham
June 15, 2015
It was nails! Mark was persistent and found out why my tire pressure light kept coming on. I thought it was because the tires may have been just low. But Mark took Mark was persistent and found out why my tire pressure light kept coming on. I thought it was because the tires may have been just low. But Mark took the car to the service area himself and found out I had two nails in my wheels. He didn't just put more air in the tire….he found out what was going on! Thank you Mark…you could have saved my life. More
by Lynne
June 12, 2015
For The Benefit Of Benz Owners My earlier email sent to Dan Wilson, service manager at Mercedes Benz of Ann Arbor, MI, in February of this year does not somehow show up in the “re My earlier email sent to Dan Wilson, service manager at Mercedes Benz of Ann Arbor, MI, in February of this year does not somehow show up in the “reviews”. So, upon visiting Dan today for a service call, I reminded myself to resubmit my opinion which I do not have to but because I WANT TO, for the benefit of Benz owners. This place has made a dramatic turn around for the better. -------------------------------------------------------- Dear Mr. Wilson, Kindly refer to my visit to your dealership this past Wednesday and subsequently earlier today. As mentioned, I had avoided taking my vehicle for any service issue(s) to your location for the past two years because of previous unsavory experiences. Excellent customer service spells the unwritten mission statement of any distinguished business. In your case, I wish to state as under:- I am very glad that I did meet with you. You provided me with an outstanding service that was professional yet personal, befitting a true Benz dealership. I can safely assume that your other customers would share my opinion of your uncommon people’s skills. Having being a long time owner of the Benz brand both here & abroad, I trust you would carry on to bring a smile to your customers with your positive & understanding demeanor that is bound to win for you and your dealership - priceless goodwill. D. Singh More
by D. Singh
Employees Worked With
Dan Wilson
June 09, 2015
Excellent Oil and Lub Job! Quick In/Out service, with no reservations! Thanks for the car wash, clean service area, coffee, and friendly personnel. Will continue to use your l Quick In/Out service, with no reservations! Thanks for the car wash, clean service area, coffee, and friendly personnel. Will continue to use your location for future neesds More
by 2002 Mercedes
Employees Worked With
Shawn Durham
June 08, 2015
Some work to do Overall, Shawn was very friendly and cordial. My only complaint is that when my car was returned to me at the dealership, Shawn and another employee w Overall, Shawn was very friendly and cordial. My only complaint is that when my car was returned to me at the dealership, Shawn and another employee were in my car. It just seemed unprofessional to me and as if my vehicle was being used as a shuttle service. More
by CLO
Employees Worked With
Shawn Durham
June 05, 2015
service review This dealership is great. Mark is very helpful and attentive to any needs. It is not the first time I had my car served there, and each time their ser This dealership is great. Mark is very helpful and attentive to any needs. It is not the first time I had my car served there, and each time their service, attention to details are excellent. Highly recommend this place! More
by irina73
June 05, 2015
Best Service Mark and the service department go above and beyond. Elio, Evan and Dan are a great asset to the dealership. They make you feel so welcome. Mark and the service department go above and beyond. Elio, Evan and Dan are a great asset to the dealership. They make you feel so welcome. More
by Joe
Employees Worked With
Evan Gerhardt, Dan Wilson
