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Mercedes-Benz of Ann Arbor - Service Center
Ann Arbor, MI
130 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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130 Reviews of Mercedes-Benz of Ann Arbor - Service Center
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August 14, 2015
Good experience Really good experience with the team there, much much better than where I stayed at St. Clair Shore. Must recommand to friends. The best choice for An Really good experience with the team there, much much better than where I stayed at St. Clair Shore. Must recommand to friends. The best choice for Ann Arbor friends. More
by Joe
Employees Worked With
Beth Chavez, Shawn Durham, Dale Robinson
August 11, 2015
Service with Beth I had a lot of errands to run on the day I brought my car in. Instead of sitting in the lobby waiting, Beth offered me a loaner. I was pleased not t I had a lot of errands to run on the day I brought my car in. Instead of sitting in the lobby waiting, Beth offered me a loaner. I was pleased not to have to lose several hours out of my day waiting for routine service on my vehicle. More
by Smort4
Employees Worked With
Beth Chavez
August 11, 2015
First 10,000 mile check-up I needed an oil change because it had been a year since I purchased the vehicle even though there were only 3000 miles on it. I really didn't need th I needed an oil change because it had been a year since I purchased the vehicle even though there were only 3000 miles on it. I really didn't need the 10,000 mile check-up but because I had the prepaid maintenance plan, I had to use up the 10,000 mile check-up. I wish the prepaid maintenance plan was a little more flexible with the mileage for those of us who do not put that many miles on per year. More
by ifisher7850
Employees Worked With
Beth Chavez
August 05, 2015
Service survey Dan help me on this visit for my first oil change. He is very professional and courteous. He asked me if I had any other issues, had addressed my ne Dan help me on this visit for my first oil change. He is very professional and courteous. He asked me if I had any other issues, had addressed my needs. He followed up by ordering a part needed. I hope he helps me again on my next visit. More
by Didiluv
Employees Worked With
Dan Wilson
July 20, 2015
Customer Service - Great!!! I blew a tire on a Friday night. Was towed and left at the dealership. Came in as soon as they opened Saturday morning and Shawn squeezed me in imme I blew a tire on a Friday night. Was towed and left at the dealership. Came in as soon as they opened Saturday morning and Shawn squeezed me in immediately and had me out the door within an hour. Always a pleasure at this dealership!! More
by Marie
Employees Worked With
Nick Feroce, Shawn Durham
July 17, 2015
Routine maintenance and repair of AirMatic suspension They fit me in when there were no available appointments. The service was fast and fair, and handled with professionalism. I recommend highly the de They fit me in when there were no available appointments. The service was fast and fair, and handled with professionalism. I recommend highly the dealership. More
by UM_Prof
Employees Worked With
Shawn Durham
July 14, 2015
maintenance review Mark and his team were excellent and very acoomodating to me and my family. The took care of us promptly and without issues. Good job! Mark and his team were excellent and very acoomodating to me and my family. The took care of us promptly and without issues. Good job! More
by michael
July 12, 2015
Excellent service. My wife and I have been using this dealership for several years. Whether it is to buy vehicles or to get them serviced, these folks are the best. To p My wife and I have been using this dealership for several years. Whether it is to buy vehicles or to get them serviced, these folks are the best. To purchase vehicles, we dealt with Christie Armstrong , and Elio Coventry, the sales manager. I've had my new SLK for a month now, and these two are still going out of their ways to answer questions or help with any requests I have. For service: Mark Tomasi and Shawn Durham are, in my opinion, two of the most knowledgeable and helpful guys anywhere. Sometimes when you have questions or concerns, and the people you're asking don't really know the answer, they give you something that you know instinctively couldn't be right. Not these guys: They know what they're talking about. I'm pretty mechanically savvy, and I've always found that what I've been told by them is absolutely correct. Add that to some of the best customer service I've ever had, in any service facility anywhere, you have the perfect team. One example: We had a maintenance problem 80 miles outside Chattanooga. I called Mark. By the time we got to Chattanooga, he had arranged with a dealership there for an immediate service appointment, and gave us directions. I hardly had time to look around at the new cars, when ours was taken care of and ready to go. I don't know how it gets any better than that. More
by Benzguy44
Employees Worked With
Shawn Durham, Christianna Armstrong
July 11, 2015
S550-service Very friendly and professional staff. Were able to accommodate me on very short notice and most important, they followed up with me on a regular and t Very friendly and professional staff. Were able to accommodate me on very short notice and most important, they followed up with me on a regular and timely basis; I did not have to chase them down for information. High recommend them. More
by 13riven@gmail.com
July 11, 2015
Would Recommend MB of Ann Arbor Mb of A2 got me in and out in a couple of hours of doing a major service on my 2013 c300. They were polite and Efficient. Mb of A2 got me in and out in a couple of hours of doing a major service on my 2013 c300. They were polite and Efficient. More
by Miclos
Employees Worked With
Brenda Maynard, Shawn Durham
