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Mercedes-Benz of Ann Arbor - Service Center

Ann Arbor, MI

2.7
128 Reviews

128 Reviews of Mercedes-Benz of Ann Arbor - Service Center

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August 11, 2015

First 10,000 mile check-up I needed an oil change because it had been a year since I purchased the vehicle even though there were only 3000 miles on it. I really didn't need th More

by ifisher7850
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Beth Chavez
August 05, 2015

Service survey Dan help me on this visit for my first oil change. He is very professional and courteous. He asked me if I had any other issues, had addressed my ne More

by Didiluv
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dan Wilson
July 20, 2015

Customer Service - Great!!! I blew a tire on a Friday night. Was towed and left at the dealership. Came in as soon as they opened Saturday morning and Shawn squeezed me in imme More

by Marie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nick Feroce, Shawn Durham
Jul 20, 2015 -

Mercedes-Benz of Ann Arbor responded

Thank you for the great feedback and for trusting us with your vehicle. We're so happy you had such a positive service center experience and that we were able to fix your vehicle in a timely fashion. We truly look forward to serving you again!

July 17, 2015

Routine maintenance and repair of AirMatic suspension They fit me in when there were no available appointments. The service was fast and fair, and handled with professionalism. I recommend highly the de More

by UM_Prof
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shawn Durham
Jul 20, 2015 -

Mercedes-Benz of Ann Arbor responded

We are very pleased to hear that we fixed your car in a timely manner! We always strive to have our customers in and out as quick as possible, while still providing them with the highest quality of work. We look forward to servicing your vehicle again in the near future!

July 14, 2015

maintenance review Mark and his team were excellent and very acoomodating to me and my family. The took care of us promptly and without issues. Good job! More

by michael
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Jul 14, 2015 -

Mercedes-Benz of Ann Arbor responded

We are very pleased to hear that we fixed your car in a timely manner! We always strive to have our customers in and out as quick as possible, while still providing them with the highest quality of work. We truly look forward to working with you again in the future!

July 12, 2015

Excellent service. My wife and I have been using this dealership for several years. Whether it is to buy vehicles or to get them serviced, these folks are the best. To p More

by Benzguy44
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shawn Durham, Christianna Armstrong
Jul 13, 2015 -

Mercedes-Benz of Ann Arbor responded

Thank you for the great feedback! At the end of the day we strive to make sure every customer feels as though they found the perfect vehicle, at the right price, with the best service, and great team to support them down the road. We're glad to hear your new vehicle, and your customer experience met all of those goals! Enjoy your new vehicle, and we look forward to working with you again!

July 11, 2015

Would Recommend MB of Ann Arbor Mb of A2 got me in and out in a couple of hours of doing a major service on my 2013 c300. They were polite and Efficient. More

by Miclos
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brenda Maynard, Shawn Durham
Jul 13, 2015 -

Mercedes-Benz of Ann Arbor responded

It’s always nice to hear from our customers. We are very happy to hear you were so satisfied with your dealership experience. We look forward to serving you again in the future!

July 11, 2015

S550-service Very friendly and professional staff. Were able to accommodate me on very short notice and most important, they followed up with me on a regular and t More

by 13riven@gmail.com
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Jul 13, 2015 -

Mercedes-Benz of Ann Arbor responded

Thanks for the positive feedback! We're happy you were so satisfied with your service center experience. We always strive to have our customers in and out as quick as possible, while still providing them with the highest quality of work. We look forward to working with you again!

July 10, 2015

Service appointment Outstanding! They've set the standard for prompt, courteous, fast and efficient service. Scheduling was easy, they were ready when I arrived, knew wha More

by Satisfied customer
Recommend Dealer
Yes
Employees Worked With
Shawn Durham
Jul 13, 2015 -

Mercedes-Benz of Ann Arbor responded

We are very pleased to hear that we fixed your car in a timely manner! We always strive to have our customers in and out as quick as possible, while still providing them with the highest quality of work. We truly look forward to servicing your vehicle again in the future!

July 09, 2015

Very Easy Mercedes Benz of Ann Arbor has been great! From the purchase of my car to most recently the oil change. No complaints and Shawn is great to work wit More

by kikh
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shawn Durham
Jul 09, 2015 -

Mercedes-Benz of Ann Arbor responded

We are very happy to hear you had a wonderful dealership experience. Customer service & satisfaction is always a top priority, and we look forward to working with you again!

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