Mercedes-Benz of Ann Arbor - Service Center

Excellent Service Very fast in and out scheduled service for my CLS 550. Courtesy car was waiting for me as I dropped off my car so I didn't have to wait. My car was cl Very fast in and out scheduled service for my CLS 550. Courtesy car was waiting for me as I dropped off my car so I didn't have to wait. My car was cleaned and returned that day. More

Unpleasant experience with Beth Chavez Beth Chavez displayed a rude and unprofessional demeanor when speaking to me in the service area. I approached her after picking up my car from the b Beth Chavez displayed a rude and unprofessional demeanor when speaking to me in the service area. I approached her after picking up my car from the body shop. While driving my car I noticed that my notification panel was dark. I was just a few feet away from the dealership and drove in to the service area where I exited my vehicle and saw Beth. I greeted her and explained my situation . She was curt and condescending with me. Her response to my concern was " go back to the body shop and let them fix it". Fortunately as I was entering my car, I saw my sales person (Ismail)coming from the service area. We greeted each other and I explain the problem with my vehicle. He immediately entered my car and took one minute to solve the problem. I thanked him and we talked about my new car experience. More

QUALITY WORK, LOCATED SERVICE NEEDS. PROBLEM OCCURRED OUT OF STATE. BROUGHT TO MY LOCAL DEALERSHIP. SERIOUS ENGINE PROBLEM DETERMINED, FIXED, NOW WORKS PERFECTLY. SHAWN IN SERVICE KEPT ME PROBLEM OCCURRED OUT OF STATE. BROUGHT TO MY LOCAL DEALERSHIP. SERIOUS ENGINE PROBLEM DETERMINED, FIXED, NOW WORKS PERFECTLY. SHAWN IN SERVICE KEPT ME APPRAISED AS THE DAY WENT ON. TOTALLY SATISFIED WITH THE WORK AND ATTENTION BY DEALERSHIP PERSONNEL. More

lONG TIME WAIT FOR SERVICE. DEALERSHIP NEEDS TO BE FRIENDLY Well. My first experience at this dealership. It was like servicing a number. Dealership needs to interact more with the customer. Charges nee Well. My first experience at this dealership. It was like servicing a number. Dealership needs to interact more with the customer. Charges needs to be explained more thoroughly," not it is what it costs". First year warranty not explained. when we bought the SUV, I though we were told that we gt free maintenance for 2 years More

Loaner Quick and through service. Helpful with addressing concerns and followed up with updated information. Made me feel like my vehicle was in good hands a Quick and through service. Helpful with addressing concerns and followed up with updated information. Made me feel like my vehicle was in good hands and provided me with transportation that suited my need. More

Met all expectations This dealership has always been reliable in the service area. It's the kind of service which one would come to expect from Mercedes-Benz. This dealership has always been reliable in the service area. It's the kind of service which one would come to expect from Mercedes-Benz. More

best customer service period! I have always been treated extremely well when doing any business. I have been to a few other Mercedes dealers and they simply can't measure up I have always been treated extremely well when doing any business. I have been to a few other Mercedes dealers and they simply can't measure up More

first service experience I worked with Shawn in service. I am very satisfied with his efforts during my first service appointment since buying my MB-E350 CPO. He was cheerful, I worked with Shawn in service. I am very satisfied with his efforts during my first service appointment since buying my MB-E350 CPO. He was cheerful, well informed, personalized my appointment and addressed my concerns. I would highly recommend him, and the dealership. Both he, and the dealership are excellent in my opinion . Dr. C.P. Fischer MD More

Excellent service and customer care Shawn Durham is a very conscientious service tech and provides outstanding service. He's very courteous and kept me informed as the service progress Shawn Durham is a very conscientious service tech and provides outstanding service. He's very courteous and kept me informed as the service progressed. I'm a very big fan of this dealership and the staff, purchasing my second car from them several months ago due in large part to the excellent service I receive on an ongoing basis. More

A few words The dealership is ok. It does seem like I meet someone different as a service writer each time I come over. I would to be advised of specials once a w The dealership is ok. It does seem like I meet someone different as a service writer each time I come over. I would to be advised of specials once a while. That would be great for timing service. More