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Mercedes-Benz of Ann Arbor - Service Center

Ann Arbor, MI

2.3
130 Reviews

130 Reviews of Mercedes-Benz of Ann Arbor - Service Center

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February 08, 2021

Be careful with these guys... when they are selling, they behaves much differently than when they need to help you to sort out an issue post sales!! More

by eduardo.l.neves
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Eric Gajda
August 13, 2020

Shawn Durham is the man Intelligent, courteous, proactive, friendly, thoughtful, problem solver, honest.....these are just a few of the words to describe Shawn. Mercedes of A More

by Doug
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shawn Durham
Aug 14, 2020 -

Mercedes-Benz of Ann Arbor responded

Hi Doug, thank you so much for your positive comments about Shawn! We are extremely lucky to have a dedicated and knowledgeable team member. We appreciate you taking the time to providing all feedback about your experience. Please share it with your family and friends! All the best, Mercedes-Benz of Ann Arbor team

More
January 30, 2020

I have owned several Mercedes in the last 17 years and I have dealt with several service managers.Shawn Durham makes me feel proud to be an Mercedes-Benz owner to me he represents what the Mercedes-Benz log More

by E cross
Recommend Dealer
Yes
Employees Worked With
Evan Gerhardt, Shawn Durham
Jan 31, 2020 -

Mercedes-Benz of Ann Arbor responded

Hi E Cross, we are very happy to have provided you with such a positive experience! We know that Shawn and all of our team members will continue to provide "first class" service. Thank you once again for taking the time to providing us with how we did. Mercedes-Benz of Ann Arbor

September 19, 2019

Lie about service prices and totally lack customer service Two times I was quoted one price over the phone and then arrived to be told another price. Last week I went in for a 20 dollar headlight and was told More

by sfortl
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Matt Davis
January 25, 2019

Care and Compassion !!! After purchasing a 2007 M. Benz CLK550 convertible from Suburban Toyota of Farmington Hills (Michigan) in late Dec, the check engine light came on aft More

by CLK550
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Beth Chavez, Shawn Durham
Feb 03, 2019 -

Mercedes-Benz of Ann Arbor responded

Thanks for your praise and kind comments about our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 09, 2018

Exelence in service and beyond I have an old Mercedes with a crazy diagnostic and stop running. I took the car on a flat bed trailer and drop in for service. Shawn Durham helped me More

by Onlyjc70
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shawn Durham
Oct 26, 2018 -

Mercedes-Benz of Ann Arbor responded

Thanks for the great feedback! Customer service & satisfaction is always a top priority, and we're glad to hear that you had a positive experience with us! Looking forward to your next visit!

June 09, 2018

Thank you so much to the service team from 🇨🇦 Canada! We were in a unique situation of needing parts and service for our R350 to continue on our journey home. With two kids in tow, Beth, Jelani, and Shawn More

by Thankful Canadian 🇨🇦
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Beth Chavez, Shawn Durham, Jelani Evans
February 20, 2018

Best Service Department Ever I owned an S4 before I bought my E350 and I got rid of it because the Service Departments at the closest five dealerships were horrible considering Au More

by Besheba
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shawn Durham, Ryan Yamamoto
Feb 22, 2018 -

Mercedes-Benz of Ann Arbor responded

Hi Besheba, thank you for taking the time to leave a review for us at Mercedes-Benz of Ann Arbor. We're happy we could meet your expectations! We really appreciate your feedback and look forward to working with you again soon!

February 15, 2018

Consistently Excellent! I’ve been going to Mercedes-Benz of Ann Arbor for almost two decades! I became a loyal customer due to the people who work there like Matt Davis, who More

by benzporshcedoctor
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt Davis
Feb 18, 2018 -

Mercedes-Benz of Ann Arbor responded

We want to thank you for your loyalty over the years and all of the kind words and experiences that you have shared! We are thrilled that we could provide you with such satisfaction and such positive experiences! We look forward to working with you again soon!

February 07, 2018

Amazing Service Bryan was absolutely phenomenal. I was having issues with my wipers due to weather. Bryan’s service, knowledge & professionalism was outstanding. More

by Beckham
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bryan K. Cox
Feb 08, 2018 -

Mercedes-Benz of Ann Arbor responded

Please don't hesitate to reach out if there's anything additional we can do for you. Hello Beckham, we appreciate you taking the time to leave us this feedback.

Feb 08, 2018 -

Mercedes-Benz of Ann Arbor responded

Please don't hesitate to reach out if there's anything additional we can do for you. Hello Beckham, we appreciate you taking the time to leave us this feedback.

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