Mercedes-Benz of Ann Arbor - Service Center

My experience with Larry Gocha, was very refreshing. Customer Service is at the top of my list as far as me doing business. My experience with this dealership has been the best in all the dealerships I Customer Service is at the top of my list as far as me doing business. My experience with this dealership has been the best in all the dealerships I have had my vehicles serviced. Attentive, personable, and they really go out of there way to make sure you are satisified. I like that, thanks also to Keith Solomon the Service Director they all work as a team. I recommend all Mercedes owners to take there car to Ann Arbor. I left with a smile on my face, clean car and 5 star service... More

We had an appt but when we brought the car in, they realized that they hadn't ordered the parts for my GL 450. They rescheduled and picked up the SUV, dropping off a loaner, letting me have it for 2 d realized that they hadn't ordered the parts for my GL 450. They rescheduled and picked up the SUV, dropping off a loaner, letting me have it for 2 days while they not only did the repairs but detailed my car to make amends . It was spotless when they dropped it off at my house (using razor blades to clean the windows apparently to get the residue off) . I rec'd a gift of a MB key chain on top of it. Everytime I bring it in for service or to have a CPO item taken care of, they let me know if they see anything else that needs attention, even if it is another CPO item. This earns my trust and loyalty. We have never experienced this sort of attention to detail at any dealership before (Honda, Toyota, Ford or BMW) More

A very positive experience with everyone in the service department. I am delighted to be a customer of this Mercedes dealership, and will continue to use them in the future. department. I am delighted to be a customer of this Mercedes dealership, and will continue to use them in the future. More

Very friendly and professional. Outstanding service. They give you the best service and treat you like family. I would highly recommend this dealership and I am never taking my car anywhere else. give you the best service and treat you like family. I would highly recommend this dealership and I am never taking my car anywhere else. More

mike Hammond I've owned nothing but Mercedes for at mike Hammond I've owned nothing but Mercedes for at least 22 years, and I've dealt with different service people during this time. If I am to eval mike Hammond I've owned nothing but Mercedes for at least 22 years, and I've dealt with different service people during this time. If I am to evaluate my long experience with some knowledgible people,I will give Mr. Keith Solomon (the service director) at this facility a big 10 great points out of 5 :), because he will try to do his best to make sure that you are completly satisfied before you leave the dealership. Thank you Keith, it was pleasure doing business with you. More

Keith Salomon who is the service manager took the time like any of his service reps, to make sure that my wifes mercedes was serviced to the standards that people who drive mercedes exspect. The service w like any of his service reps, to make sure that my wifes mercedes was serviced to the standards that people who drive mercedes exspect. The service was a pleasure, and the dealership made sure that i had a loaner of the same quality as i drive. Once again i would highly recommend this dealer for service or sales. More

I went in to have my car fixed and was in a real hurry. Steve immediately gave me a ride to my meeting and brought back my car when it was done. More importantly, he did not make me wait for paper work. Th Steve immediately gave me a ride to my meeting and brought back my car when it was done. More importantly, he did not make me wait for paper work. This service department took care of my need with no impact on my busy schedule. I call this a first class service. I am really thankful for Steve's courtesy and respect for my time. Thank You, Steve. More

We called roadside assistance for flat tire from our house. Service came to our home and placed the spare tire on the vehicle and ordered us a new tire. When the tire came in, we took the car into the house. Service came to our home and placed the spare tire on the vehicle and ordered us a new tire. When the tire came in, we took the car into the dealership where they quickly replaced the tire and had us on our way in a snap. Quick and easy. We had only had the car a few months. Our sales experience with Mike Breuger was superb! Mike is a true gentleman. His demeanor is professional without being pretentious or overbearing. I consider him a friend. I really enjoy working with him and his knowledge of cars, not just MB, is amazing and always interesting. He is a true motor-head as am I and we both appreciate quality and excellence in motor cars. I had been in and out of the dealership for over a year looking at various models and contemplating a buy, and Mike was always attentive, friendly and never, ever pushed a sale on us at all. Very unusual over that period of time. That's a big deal with me. Any form of sales pressure and it's out the door ! Totally unacceptable, but we never got any pressure with Mike, even after taking over a year to decide to buy. It was this true friend attitude and zero sales pressure that convinced us to purchase from Mike and MB of Ann Arbor. We have been in for various reasons several times since, and sometimes just to say hello and we are greeted with the same friendly manner every time. I would recommend to anyone to speak with Mike, "Mr. Benz" at MB of Ann Arbor and I know he will give them the same excellent experience he gave us. And the service and parts guys are the best! The service tech that came to our home and helped my wife with the flat was excellent. Just great service and lightning quick! Well done! More

I was heading out of town when my 2007 Mercedes S430 engine belt broke leaving me stranded on the side of the e-way. It was 7pm and I knew the dealer was closed at this time. Keith informed me to contac engine belt broke leaving me stranded on the side of the e-way. It was 7pm and I knew the dealer was closed at this time. Keith informed me to contact him if I ever had any problems with my car. So...I called Keith Solomon and even though they were closed he contacted a tow truck for me. Keith met me at the dealership and gave me a loaner car to drive while my car was being repaired. I was amazed with the professional service that I received from Keith and his staff. They replaced my belt and delivered the car to my office when I returned from my trip. Keith Solomon and his staff are truly amazing people. I highly recommend anyone owning a Mercedes with service issues, Call Keith Solomon At the Mercedes Benz Dealership in Ann Arbor. Keith is the Service Director and he and his staff will go out of their way to help you. By the way The bill only came to $130. and I was not billed for the use of the loaner car. MERCEDES BENZ OF ANN ARBOR IS THE BEST MERCEDES DEALER THAT I HAVE EVER BEEN TO! Thank You Keith Solomon and Staff:) More

I would recommend the Novi dealership which has a far nicer physical facility and much better customer service, even if it is a drive. I was extremely surprised with the poor service I received at MB An nicer physical facility and much better customer service, even if it is a drive. I was extremely surprised with the poor service I received at MB Ann Arbor since Mercedes is known for its excellent customer service. My less than 1 year old Mercedes C class was towed in since it wouldn't start. No one called me about my car that day and the dealership was closed when I tried to call them. The after hours phone service was not working - it would ask you to dial the extension or press "4" for a directory then hang up on you. I tried every number found (at least 6) in the yellow pages, internet and dealer's own site - got routed to the same faulty disconnect or directly to a survey asking how the call went???? when I called them the following day the service consultant was busy and operator said he would call back. He didn't call back for 3 hours...I called him and waited on hold. Eventually I talked to the service consultant - he didn't know what the status of my vehicle was. Eventually he called back and asked me to bring in the other key (10 miles away and I have no car) - I got a ride there and did that. Still no calls from MB - called again the next day (day 3) - same experience with consultant not available/will call back. Eventually I was told that the car needed a new DIS module but they couldn't get that in for a few days (this car is a C class less than 1 year old - fully under warranty). No loaner car was offered - I expressed my irritation and need for a car and they said that they could get me an Enterprise loaner (I would have to pay insurance) and that Enterprise would call me. I have not heard from them yet and can't believe the lack of attention to the customer. Maybe I will get my car back someday. More