Mercedes-Benz of Ann Arbor - Service Center

Best customer service ever! Honest, professional and courteous. We brought our GL 450 to the dealership for service. Mark Tomasi and Larry DeBaker are amazing!!! I agree with the other customer review o courteous. We brought our GL 450 to the dealership for service. Mark Tomasi and Larry DeBaker are amazing!!! I agree with the other customer review on their website "Mark is the best example of a customer service model I have ever encountered". EVERYTHING they did exceed our expectations. I highly recommend that you get your car and service at this dealership because the customer service will honestly surprise you. Just want to give positive feedback to a well deserved group of professionals. More

I have gone in this dealership for service three times now. Mark has helped me every time and has always been kind, considerate, and informative. This dealership is super friendly and has top customer s now. Mark has helped me every time and has always been kind, considerate, and informative. This dealership is super friendly and has top customer service. For example, my most recent visit took place around lunch time... George Hurst even came up to me and offered to get lunch for me. Come on!!! Now a days customer service has gone to the waste side. But not here! I will always get my cars from this dealership and serviced too!!! More

I would consider the service here top shelf! I am a owner of a service company in a different field but customer service is my business and I found theirs to be great. I was greeted and followed through the of a service company in a different field but customer service is my business and I found theirs to be great. I was greeted and followed through the whole repair process by Lance who took care of everything and more than I expected. He went well past what I thought I was going to receive and I look forward to continuing service with a company who sets the bar at this level. It's good to see and keep up the good work. Thanks again for the great experience! More

Mark is definately the defination of Customer Service. He turned my awful day a delight! Mark went over and above to make everything easy for me!! Excellent!! He turned my awful day a delight! Mark went over and above to make everything easy for me!! Excellent!! More

I would rate the experience with the service department very high. They are always friendly and knowledgeable and take the time to explain what has been done and answer any questions we may have. Top notch very high. They are always friendly and knowledgeable and take the time to explain what has been done and answer any questions we may have. Top notch service all around. More

Mark was so accommodating and got me in the same say I called. Russ as always, noticed I was there, came and said hello. He always remembers small particulars of my life to make me feel I'm important enou called. Russ as always, noticed I was there, came and said hello. He always remembers small particulars of my life to make me feel I'm important enough to remember. More

The overall experience with the service team is excellent, especially Mark. Everything from making an appointment to paying the bill is managed with the customer in mind first. The team certainly excellent, especially Mark. Everything from making an appointment to paying the bill is managed with the customer in mind first. The team certainly goes out of their way to ensure things are clearly communicated. I highly recommend the team! More

I purchased my first Mercedes CPO vehicle about 6 mos. ago. Since then, I have taken it to the dealer for scheduled maintenance and a minor repair. I have to say the people and the service are "top notch" ago. Since then, I have taken it to the dealer for scheduled maintenance and a minor repair. I have to say the people and the service are "top notch". The dealership has lived up to all it's promises and exceeded my expectations. They have made me a loyal Mercedes customer. More

I went into the Mercedes Dealer to get Wiper blades and a new Mercedes emblem put back on my car.I had the joy of working with Mr. Keith Solomon who serviced my car within five minutes. Customer Service is w new Mercedes emblem put back on my car.I had the joy of working with Mr. Keith Solomon who serviced my car within five minutes. Customer Service is what is great here at the dealership. Everyone is soo polite! I definitely will be bringing my car back to this dealership to get serviced in the future. More

The service has always been superb. The service advisor Jason Collins is a case in point. When I drive in, he suddenly appears from his office and tackles the problem. He has always been able to identify Jason Collins is a case in point. When I drive in, he suddenly appears from his office and tackles the problem. He has always been able to identify the trouble quickly; and when he has more than one option that could be taken in the repair, he calls me at home. The work is always done on time. I could not be happier with the treatment I have experienced. There seems to be a lot of teamwork, and I anticipate that I will be able to praise other people at the dealership in the future. More