Mercedes-Benz of Ann Arbor - Service Center

Coming back for more Took my low miles Mercedes in for service and was not looking forward to the bill that would be coming.. Work was done as described and when they call Took my low miles Mercedes in for service and was not looking forward to the bill that would be coming.. Work was done as described and when they called me and told that the service took longer than expected they simply said return the loaner the next day. No hassles and you can even schedule your service for when loaners are available so you are not stranded. Overall a great experience and that is why this is our fourth Mercedes .Bottom line it is worth to service your quality car so it lasts longer and performs at an even higher level for longer time!! Outstanding job. More

Outstanding experience Pickup and delivery for routine service went exactly as promised. My car was picked up and a loaner left for my use. It was a very positive experience Pickup and delivery for routine service went exactly as promised. My car was picked up and a loaner left for my use. It was a very positive experience. More

Customer Focus I appreciate the customer focus Shawn Durham continually demonstrates whenever anyone from my household shows up in the service department. Cars are I appreciate the customer focus Shawn Durham continually demonstrates whenever anyone from my household shows up in the service department. Cars are purchased all the time. People go back to specific cars and specific dealerships based on personal interactions, especially in the Service Department. Mercedes is fortunate to have Shawn Durham as the face of their organization! More

Excellent service experience I would like to commend Dan Wilson, service manager, for going above and beyond my expectations in handling a problem I recently had with my Mercedes. I would like to commend Dan Wilson, service manager, for going above and beyond my expectations in handling a problem I recently had with my Mercedes. He saw that my problem was solved promptly, was very professional, and returned my calls in a timely manner. He made my service experience a pleasant, hassle-free one. Dan is an excellent addition to the Mercedes service department, as he truly aims to make customers happy. More

Shawn Durham - Top 2 service advisors I have ever dealt with I currently own 2 GM vehicles, 1 Chrysler, 1 Mercedes, and until very recently owned a BMW. I have dealt with dealerships and service centers from all I currently own 2 GM vehicles, 1 Chrysler, 1 Mercedes, and until very recently owned a BMW. I have dealt with dealerships and service centers from all these companies and am disappointed to say that service at dealerships is at the worst its ever been all around. I had my BMW for 8 years, went to the same dealership for all 8 years, and could not have been happier with the service there. I have serviced my Mercedes at the Ann Arbor dealership since i bought it there 3-4 years ago. I thought the service experience was mediocre at best until I was recently recommended to Shawn. I feel that the number 1 asset of any good service advisor is communication. Prompt, honest, and timely communication to be exact. Shawn exhibited all these traits from the first moment I reached out to him. I exchanged a series of 9-10 emails with Shawn in a matter of hours. That is much more than I can say for any other service advisor that either does not respond to email or says they will call me back and call back two days later or not at all. Shawn went above and beyond to research my warranty information and try to get my situation handled. He was honest in that respect and exceeded expectations. He answered all questions presented in a very timely manner and with precise information. My service was scheduled very promptly and the car was done much earlier than I expected. Apart from all this Shawn was very personable and polite. These traits are also very important to me as a customer. I don't have to spend money at a certain dealership, I choose to do so. I expect to have a good experience when I choose to spend money for a service and that is not simply about the car being worked on properly. It all starts with the service advisor. I feel that Shawn is one of few people who understand this and he really exceeded all expectations. This is by far the best service experience I have had with this dealership and I will continue to request Shawn as my service advisor. I also intend to recommend every person with a Mercedes to Shawn in the future. J.H. More

Shawn Durham a gem of customer service I don't know where to start. 10 yrs ago the service did not represent what the Mercedes was known to be, reliable and detailed but with Shawn Durham o I don't know where to start. 10 yrs ago the service did not represent what the Mercedes was known to be, reliable and detailed but with Shawn Durham on board Mercedes got their 5 star back. Shawn is so wonderful in customer service. He turned this dealer, in my opinion a dealer where I feel I can trust. He takes care of my car as if it is his own. I leave the car and I know that I can get the best consultation from him. Our driver is Gary Allen and hIs patient and kindness is to be noted More

Great service The guys were very friendly and Shawn Durham do a great job with myself and my wife we were pleased with the service and we come back . The guys were very friendly and Shawn Durham do a great job with myself and my wife we were pleased with the service and we come back . More

I brought my GL450 in for service and received a fairly new Mercedes GLK as loaner. When I returned it 2 days later, Larry pointed out that the rear Mercedes logo was vandalized (the circle was missing lea new Mercedes GLK as loaner. When I returned it 2 days later, Larry pointed out that the rear Mercedes logo was vandalized (the circle was missing leaving the star intact). I was shocked to see that and yet speechless as I am responsible for the loaner car when I signed the loaner agreement. My wife always park at the same UM garage and we parked the SUV in our garage overnight. We never have any vandalism to our own Mercedes before. I admitted I did not pay attention to the rear logo when I drove off with the loaner 2 days ago. But Larry just took a good look at the logo and me and said there is no problem and he will take care of it. I am happy that Larry believe me. My own Mercedes was repaired, cleaned, light bulb changed (free) and ready for me. I am a very happy customer. Thanks Larry and Mark. More