Mercedes-Benz of Ann Arbor

An Excellent Purchase Buying a used car from a dealership can be a stressful process. First, you never know how great the car is until you leave the lot. Second, you never Buying a used car from a dealership can be a stressful process. First, you never know how great the car is until you leave the lot. Second, you never know if the people from dealership really have your best interest in mind. With that being said, my experiences with Michael Hurley have been completely stress free. I've dealt with many car salesman in the past, none as friendly and caring as Mr. Hurley. I came into the dealership looking for a good deal, but not the best idea of what car I wanted. Michael took the time to help find the right car for me, at a price that was better than expected. In the future, I plan to purchase all my cars through him. More

Great Service! Our Sale Rep Christi Armstrong was awesome! She's great! We got our C 300 last year and she was very attentive to our needs for a new vehicle. We retu Our Sale Rep Christi Armstrong was awesome! She's great! We got our C 300 last year and she was very attentive to our needs for a new vehicle. We returned to her and she searched and was able to find are beautiful CLS 400 2016 mercedes. Had a few delays. But, she and her manager were persistent and had great follow up and service. Our finance guy was really cool too! Very personable staff there. They treat you like people. Not, just a commission check! I will recommend Mercedes Benz of Ann Arbor to anyone in the area looking. They rock! More

Smooth deal. Great professional service. I'm 100% satisfied. Ismail did a very good job ordering and keeping me up to date about status of my new car order. Tha Great professional service. I'm 100% satisfied. Ismail did a very good job ordering and keeping me up to date about status of my new car order. Thanks ! More

Very enjoyable Turned in my 2014 CLA near lease end. Micah went over all the details of a new 2016 CLA and options available. He is very knowledgeable about the vehi Turned in my 2014 CLA near lease end. Micah went over all the details of a new 2016 CLA and options available. He is very knowledgeable about the vehicles available and kept me within my budgeted monthly payment. Micah made the entire process easy and this car is exactly what I wanted. This is my second CLA and the car is so nice. Thanks Micah for your help and expertise in choosing the right model. More

Worth the wait I knew the car I was going after far long I stepped into the dealership, Christi made the process whole much easier of selecting the right equipment f I knew the car I was going after far long I stepped into the dealership, Christi made the process whole much easier of selecting the right equipment for me and letting me the best configurations for the car and even for service. She was always on top of things as for the delivery of my vehicle and made the experience of buying so much better even with inevitable wait-times. More

Evan Gerhardt @ Mercedes Benz of Ann Arbor My family first made the move to Mercedes in 2012 with the purchase of a CPO 2010 E350 4Matic sold to my parents by the late Mike Brueger. When making My family first made the move to Mercedes in 2012 with the purchase of a CPO 2010 E350 4Matic sold to my parents by the late Mike Brueger. When making the move to a luxury brand, not only is it important to have an incredible vehicle, which no doubt Mercedes is ranked among the top, but the service and experience must match that level. Unfortunately Mike passed away and when it came time to purchase our second vehicle, another CPO E350, we turned again to MB of Ann Arbor because of the phenomenal customer care we had experienced. Evan Gerhardt took over Mike's clients after his passing and sold us our second E350. The quality of communication, priority on customer satisfaction and reliability is second to none. My wife and our bought a CPO 2013 ML 350 in August and I can say from out first hand experience, Evan's work with us is top notch. I was looking for a specific ML 350 with mileage and package criteria. Evan spent a great deal of time working with me in the showroom making sure I found the right packages, features and service options on my purchase. The ideal vehicle was in their inventory but the previous owner smoked. Evan went to great lengths to rid the vehicle of the smell but after exhausting the options, the odor was still there. Understanding our needs, Evan sought out the perfect vehicle and was able to find a CPO on auction. Thanks to Evan, his truly professional and friendly personality, attention to detail and customer priority, my wife and I couldn't be happier with the our new vehicle. Evan is warm, welcoming, attentive and provided us with a zero-pressure buying experience. I have since been in to the dealership to pick up some accessories and have a tire repaired after picking up a nail and Evan has assisted to make sure the work is done within my busy work schedule. There's no doubt, the luxury experience at Mercedes Benz is heightened by Evan's work for the individual customer. More

An Excellent Experience Christi is not only very competent but friendly and easy going. I really don't like the process of buying a car, however Christi made me feel comforta Christi is not only very competent but friendly and easy going. I really don't like the process of buying a car, however Christi made me feel comfortable. She is delightful and I would not hesitate to recommend her to even my picky friends More

Great place Great atmosphere fast and friendly Will be purchasing my cars with them against my sales person Armstrong was Amazing This is my first Benz went Great atmosphere fast and friendly Will be purchasing my cars with them against my sales person Armstrong was Amazing This is my first Benz went to Novi Benz first horrible More

Nice and easy Ismail did a great job! He was very professional and relatable, he gave us all the info we needed and kept us up to date. We had a great experience an Ismail did a great job! He was very professional and relatable, he gave us all the info we needed and kept us up to date. We had a great experience and will definitely be back for our next car! More

Very happy Christianna was very helpful in finding the perfect car for me. Hands down best I've ever dealt with when buying a car. Won't go anywhere else. Christianna was very helpful in finding the perfect car for me. Hands down best I've ever dealt with when buying a car. Won't go anywhere else. More