Mercedes-Benz of Ann Arbor

Lied about how to fix sunroof The sunroof on my C230 Compressor stopped working. I drove to Mercedes and talked to the Parts department. The Parts department told me the Mercedes The sunroof on my C230 Compressor stopped working. I drove to Mercedes and talked to the Parts department. The Parts department told me the Mercedes did not make parts to repair sunroofs. I would have to buy an entire new sunroof for several thousand dollars. When I searched on google, I found many companies selling parts for broken sunroofs. Very disappointed. How do I get my sunroof fixed without spending several thousand dollars? More

Overall great experience with Mercedes Benz of Ann Arbor The dealership did a great job listening and meeting my needs! I was treated very fairly, and I look forward to working closely with Mercedes Benz of The dealership did a great job listening and meeting my needs! I was treated very fairly, and I look forward to working closely with Mercedes Benz of Ann Arbor in the future. More

They need to train their mechanics & Stand behind their work First I want to tell you that I am not a dummy by any means. I am a mechanical engineer, have a Masters degree in criminology, and am completing my Ph First I want to tell you that I am not a dummy by any means. I am a mechanical engineer, have a Masters degree in criminology, and am completing my PhD in Criminal Psychology. My Smart car Air conditioning was cutting on and off when I was at idle. First I thought it was the air conditioning, but one day the high engine temperature light came on when I was stuck in traffic. Since I have not heard the radiator fan to come on for a while, I suspected that be the cause of all the problems. I looked up the issue online and confirmed my diagnosis. I also learned that to replace the radiator fan, the air conditioning, radiator, and numerous other components have to be removed first. I was also due for my scheduled maintenance. I drove my 2009 smart car to the dealer and explained the problem to them. they gave me a courtesy Smart car to drive, which was nice of them. Later I received a call from the service adviser telling me that I needed a fan, motor mounts, and of-course the schedule maintenance. He gave me an estimate of a little over $ 2000.00 dollars. I asked him if he could keep it under $ 2000.00 I will be grateful. On Wednesday 5/24/2017 I received a call back from the service adviser telling me that my car is ready. So I drove from my home in Livonia to the dealer to pick up my vehicle. The service adviser told me that my car is in excellent condition since I keep up with the maintenance.. He also told me that the mechanic had to trake the whole front of the vehicle apart to get to the bad fan and if he knew how much labor was going to be involved he would have given me much higher estimate. My invoice with the number of SCC53757 totaled to $ 1895.34. I paid the bill, took my vehicle, went to work and then drove home on that day. On Thursday morning 5/25/2017 as I was entering telegraph road going north from 8 mile road I noticed my temperature light was on again. So I turned off the air conditioning and the light went off. few miles later, the temperature light came on again. this time I turned on the heater and the light went off again. But soon I noticed the air from the heather was cold and not hot. I started smelling a faint burning smell, so I was going to stop the vehicle at the first chance i could get. Before I could have a chance to do that, smoke filled up the inside of the vehicle. I could not see anything. Luckily there was no car on my side and i pulled into a strip mall on the south east corner of the telegraph road and maple road. I checked and found out that there was no coolant in the reservoir of my car, which explained why the air coming out of the heater was cold. I called the service adviser and told him what happened. He said bring your car back and we give you a loaner while we look at it. I told him the car can no longer be driven and I have to have it towed to them. I asked him if they pay for the tow. He said the problem with the car may have nothing to do with what they have done to it. even though the previous day he was telling me they had to take most of the engine apart to get to the fan and that is why the cost of the replacing this fan is so high. So his answer was no and that I had to pay for it. I also told him that they just did the most comprehensive scheduled maintenance, so combined with the the significant amount of work that they had to do how can it be not something they touched. Needless to say, they did not pay for the tow and I am still waiting to see how they will try not to take responsibility for their work and try to charge me again. Unfortunately Smart USA has assigned this dealership for all Smart owners as the one and only service center. I had to let you know about my experience in detail so no one at the dealer can dispute it, as they may try. You make your own decision, but you can make the right one for you if you know about other people's experiences.. Thank you. More

Perfect I was having a difficult time finding a GLE 43. I had been to numerous Mercedes dealerships with no luck. I met with Christianna and than she led me t I was having a difficult time finding a GLE 43. I had been to numerous Mercedes dealerships with no luck. I met with Christianna and than she led me to Mike Legg who was able to get it built for me. More

Exemplary customer service. Christi Armstrong provided exemplary customer service. She kept me apprised of the status of my new car delivery and had it ready the moment I stepped Christi Armstrong provided exemplary customer service. She kept me apprised of the status of my new car delivery and had it ready the moment I stepped into the dealership as promised. She was considerate to follow up with me to ensure that the car was meeting my expectations. More

Thoroughly professional Chrstianna was very knowledgeable and helpful. while my Smart car acquisition was not a high dollar item, you would have thought I was purchasing the Chrstianna was very knowledgeable and helpful. while my Smart car acquisition was not a high dollar item, you would have thought I was purchasing the most expensive Mercedes available with the service she provided. More

Exceptional in every respect The sales staff was excellent in every respect. Christianna Armstrong was knowledgeable about every aspect of the automobile she sold me. Hands down t The sales staff was excellent in every respect. Christianna Armstrong was knowledgeable about every aspect of the automobile she sold me. Hands down the best experience I have had at a dealership. More

Buying from afar We were looking within a 500 mile radius for a certified low mileage Mercedes with certain options and specific color. We found the car online at Merc We were looking within a 500 mile radius for a certified low mileage Mercedes with certain options and specific color. We found the car online at Mercedes of Ann Arbor, but we were in TN. Mickey patiently answered our questions through several calls. I purchased and airline ticket to Detroit and Mickey picked me up in the car. The 25ish mile ride back to dealer allowed a thorough check of the car. The car was as represented in the photos and the telephone conversations with Mickey. The car performed well on my 500+ mile drive back to TN. Thank you Mickey More

How buying a car should be. Micah helped me out and answered any of my questions I had. No pressure on his part, about a week or two later I called to ask about the lease progra Micah helped me out and answered any of my questions I had. No pressure on his part, about a week or two later I called to ask about the lease program that Smart had, I get the news letter from them because I have a 09 Passion. Called again to see what they had in stock and I let him know what I wanted and what I was willing to do. He called me back and it was a go. Came in talked for few minutes, we went to lunch while they were getting the car prepped, came back signed and out the door with a new Smart car. Very quick and not pain. Like I said "How buying a car should be." Thanks Micah for making this the best experience ever. More