Mercedes-Benz of Ann Arbor

David Gardner was a fantastic salesman. He worked with me through the whole process of terminating my old lease and getting me into a new car at a great price. Even after the purchase, David made sure ev me through the whole process of terminating my old lease and getting me into a new car at a great price. Even after the purchase, David made sure everything was satisfactory to my needs. After leasing my vehicle, I noticed a spot on the bumper. I called David, he said bring it right in, and Bob from the body and paint area buffed it right out in a matter of minutes. Thank you David, Frank, Andy, and Bob for your fantastic service. The guys in the service area also provide top notch service as well. I will continue to patronize Mercedes of Ann Arbor for many years to come. More

Excellent service, work completed on time. Never have had a problem with a repeat defect, once initial service is completed. This is 11th vehicle from this dealer. a problem with a repeat defect, once initial service is completed. This is 11th vehicle from this dealer. More

B service was done in less than one and a half hours. Good job. Really happy with service and sales. Second car from this dealership. Good job. Really happy with service and sales. Second car from this dealership. More

I cannot say enough good things about this dealership. I cannot say enough good things about this dealership. It is the Nordstrom's of automobile dealerships-the customer is #1. Splendid people and servi I cannot say enough good things about this dealership. It is the Nordstrom's of automobile dealerships-the customer is #1. Splendid people and service! More

My experience with Larry Gocha, was very refreshing. Customer Service is at the top of my list as far as me doing business. My experience with this dealership has been the best in all the dealerships I Customer Service is at the top of my list as far as me doing business. My experience with this dealership has been the best in all the dealerships I have had my vehicles serviced. Attentive, personable, and they really go out of there way to make sure you are satisified. I like that, thanks also to Keith Solomon the Service Director they all work as a team. I recommend all Mercedes owners to take there car to Ann Arbor. I left with a smile on my face, clean car and 5 star service... More

Jason was very friendly and the service/repair was completed very efficiently. Would recommend Mercedes Benz of Ann Arbor to anyone. We have been customers for over 10 years and wouldn't go anywhere completed very efficiently. Would recommend Mercedes Benz of Ann Arbor to anyone. We have been customers for over 10 years and wouldn't go anywhere else. More

From the moment I walked in the door I was treated with courtesy and respect for my time, which is presently at a premium. Jill Woods and several other members of the sales team stayed well past closing ti courtesy and respect for my time, which is presently at a premium. Jill Woods and several other members of the sales team stayed well past closing time to allow me to test drive and inspect a used vehicle, insisting that it was "no big deal" that I was keeping them late. The car I found was precisely what I wanted, and while it has a few minor imperfections, I have yet to encounter anything that wasn't immediately and candidly disclosed by the dealership right up front. I also feel that I got a very fair price after a quick and no-nonsense negotiation...absolutely none of the used car sales tactics that one might encounter at a lesser dealership. I will definitely do business with this dealership again, and when I do, I plan to ask for Jill Woods. More

Excellent experience with this dealership. Professional Excellent experience with this dealership. Professional assistance and prompt, cheerful interest in fulfilling my wishes. Would recommend to anyone Excellent experience with this dealership. Professional assistance and prompt, cheerful interest in fulfilling my wishes. Would recommend to anyone wanting a square deal with honest staff. More

We had an appt but when we brought the car in, they realized that they hadn't ordered the parts for my GL 450. They rescheduled and picked up the SUV, dropping off a loaner, letting me have it for 2 d realized that they hadn't ordered the parts for my GL 450. They rescheduled and picked up the SUV, dropping off a loaner, letting me have it for 2 days while they not only did the repairs but detailed my car to make amends . It was spotless when they dropped it off at my house (using razor blades to clean the windows apparently to get the residue off) . I rec'd a gift of a MB key chain on top of it. Everytime I bring it in for service or to have a CPO item taken care of, they let me know if they see anything else that needs attention, even if it is another CPO item. This earns my trust and loyalty. We have never experienced this sort of attention to detail at any dealership before (Honda, Toyota, Ford or BMW) More

I was impressed with the vehicles and the knowledge of I was impressed with the vehicles and the knowledge of the representative. The C class auto drove well on the highway and had excellent features. I was impressed with the vehicles and the knowledge of the representative. The C class auto drove well on the highway and had excellent features. More