Mercedes-Benz of Ann Arbor

I felt Marcus was very knowledgeable and didn't seem like a pushy salesman. The whole sales room seemed pretty relaxed and low pressure. Everyone we worked with at the dealership seemed pretty relaxed and a pushy salesman. The whole sales room seemed pretty relaxed and low pressure. Everyone we worked with at the dealership seemed pretty relaxed and easy going. Which made our experience that much more enjoyable. More

Great experience. Russ was very thorough, professional, and helpful. Also he was very easy to get in touch with for any questions we had. We love our new car! Thanks for a great car buying experience. and helpful. Also he was very easy to get in touch with for any questions we had. We love our new car! Thanks for a great car buying experience. More

I found that the experience in leasing my new Mercedes was pleasant and non-pressuring. Evan Gerhardt worked hard to make the new lease possible. Evan was not pushy whatsoever and really seemed to want to was pleasant and non-pressuring. Evan Gerhardt worked hard to make the new lease possible. Evan was not pushy whatsoever and really seemed to want to make the experience a good one. I would definitely recommend this dealership if you are looking for a new car. More

I received excellent, professional and friendly service from the moment I pulled my car into the service bay for the turn in of my previous lease vehicle. I was immediately greeted by the service manager w from the moment I pulled my car into the service bay for the turn in of my previous lease vehicle. I was immediately greeted by the service manager who introduced himself and went to notify my sales person I had arrived. My sales person was fully prepared for my arrival and had his material ready and then took me to the F&I manager who was also fully prepared for me. The entire process was very professional, frienly and efficient. Additionally, the dealership manager immediately introduced himself and also checked back toward the end of my visit to make sure that everything went smoothly. Next, my sales person took me out to my new vehicle and personnally explained all the features to me and helped me personalize the electronic settings. This is my second vehicle leased from Mercedes Benz of Ann Arbor and I look forward to a long and satisfying relationship for future sales as well as on going service. More

The overall experience with the service team is excellent, especially Mark. Everything from making an appointment to paying the bill is managed with the customer in mind first. The team certainly excellent, especially Mark. Everything from making an appointment to paying the bill is managed with the customer in mind first. The team certainly goes out of their way to ensure things are clearly communicated. I highly recommend the team! More

I purchased my first Mercedes CPO vehicle about 6 mos. ago. Since then, I have taken it to the dealer for scheduled maintenance and a minor repair. I have to say the people and the service are "top notch" ago. Since then, I have taken it to the dealer for scheduled maintenance and a minor repair. I have to say the people and the service are "top notch". The dealership has lived up to all it's promises and exceeded my expectations. They have made me a loyal Mercedes customer. More

This is the first time I have purchased a car outside of the US domestic brands, and I must say our sales consultant Jill Woods is very knowledgeable about the Mercedes brand vehicles, service and CPO. My w the US domestic brands, and I must say our sales consultant Jill Woods is very knowledgeable about the Mercedes brand vehicles, service and CPO. My wife and I felt very educated about the vehicle we were considering, and as a result, this made our car buying decision very easy. We felt absolutely no pressure from any of the sales, finance or management staff to purchase this vehicle, the education about the vehicle sold us. The car was priced very competitively and we were very pleased with our trade-in value, which was considerably more than any domestic competitor was willing to offer. This has been by far, the best car buying experience and education about a brand and our choice of vehicle ever in our 30 years of car buying history. Thank You Jill, and Mercedes of Ann Arbor!!! More

From the moment I set foot on the lot, the salesperson (Jill) greeted me with a friendly smile and was prepared to answer any and all questions I had about Mercedes Benz vehicles. On my second visit to th (Jill) greeted me with a friendly smile and was prepared to answer any and all questions I had about Mercedes Benz vehicles. On my second visit to the dealership, Jill was away at training and the pre-owned manager, Bob, greeted me and he literally spent hours with me going over features on the vehicles I was looking at. The car buying process took a long time (because of my schedule, mostly) and I never felt pressured to hurry and make a decision. I am really happy with my new car and I am glad to know that I have a good team to help me with future scheduled maintenance and someday another purchase. More

I went into the Mercedes Dealer to get Wiper blades and a new Mercedes emblem put back on my car.I had the joy of working with Mr. Keith Solomon who serviced my car within five minutes. Customer Service is w new Mercedes emblem put back on my car.I had the joy of working with Mr. Keith Solomon who serviced my car within five minutes. Customer Service is what is great here at the dealership. Everyone is soo polite! I definitely will be bringing my car back to this dealership to get serviced in the future. More

We walked into the dealership just to browse their used car selections and drove out with a wonderfully cared-for used 1999 Mercedes-Benz E-class 320. It was a trade in from previous customers many years car selections and drove out with a wonderfully cared-for used 1999 Mercedes-Benz E-class 320. It was a trade in from previous customers many years ago, which speaks to the high quality of product and business. Our sales person, Evan, was sensitive to the fact that we are a young family with a young child, and put us in a roomy and safe vehicle. They even negotiated the price. We have done business with other luxury car dealerships in the metro Detroit area and felt totally discarded once the check cleared but this could be further from the case with Mercedes Benz of Ann Arbor. Most telling of their thoughfulness, professionalism and superior service is their handling of problems. We had an inadvertent oil spill in the engine of the car which we detected when we drove off the lot. We returned the car immediately and they fixed it promptly and thoroughly. They checked and double check the service. They also offered us an nice loaner, our next maintenance on house, delivered our vehicle to our home and most importantly reassured us that they were available if we needed any further assistance. I hope to work with them for many years to come and keep my family in Mercedes-Benz through business with the Ann Arbor dealership. These gentlemen are A1. More