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Mercedes-Benz of Ann Arbor
Ann Arbor, MI
433 Reviews
There are a number of reasons why so many drivers go to the Mercedes-Benz of Ann Arbor showroom, so we're going to do our best to outline them all for you.
First and foremost, we're renowned in the greater Ann Arbor, Westland, Detroit and Canton areas for our superb selection of new Mercedes-Benz models, plain and simple. Of course, our love for these cars often brings them back to our showroom in a number of ways.
For instance, when it comes time to upgrade, many of our loyal customers return their vehicle to be traded in. These used cars are also offered to our valuable customers, some are even certified with the same guaranteed performance and quality as new ones.
Helping you find your next car is only the beginning of the Mercedes-Benz of Ann Arbor experience. From there, our team of financing experts will help you drive home that car you've been eyeing, on your terms.
Of course, nobody wants to be forgotten after the purchase of a new or pre-owned Mercedes-Benz. That's why we staff a state-of-the-art auto repair center is highly trained and equipped with the latest Mercedes-Benz parts.
Interested in utilizing one of our areas of expertise? Come visit us at 570 Auto Mall Dr Ann Arbor, Michigan for all your automotive needs and an experience that's satisfying, worry-free, and at your convenience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 10:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 433 reviews
October 09, 2018
Exelence in service and beyond I have an old Mercedes with a crazy diagnostic and stop running. I took the car on a flat bed trailer and drop in for service. Shawn Durham helped me I have an old Mercedes with a crazy diagnostic and stop running. I took the car on a flat bed trailer and drop in for service. Shawn Durham helped me making room for the car without an appointment and even to park it (did I mentioned that he had to push the car becaus was not running?) I have not enough words to express my gratitude. Thanks Mercedes Benz of Ann Arbor and (even more) thanks to Shawn. More
by Onlyjc70
Employees Worked With
Shawn Durham
September 04, 2018
Christie Armstrong I had an awesome purchase experience at MB of AA! Christi was my salesperson she was knowledgeable, efficient,and extremely helpful. Thx Christi i app I had an awesome purchase experience at MB of AA! Christi was my salesperson she was knowledgeable, efficient,and extremely helpful. Thx Christi i appreciate you making my purchase pleasant and pressure free! More
by Kimmb
August 06, 2018
Renewed lease Moved to Ann Arbor a year ago, and have leased a new M-B every 3 years over the last 7 US cities in which I've lived. This last was year 3 with my pr Moved to Ann Arbor a year ago, and have leased a new M-B every 3 years over the last 7 US cities in which I've lived. This last was year 3 with my previous vehicle; over that time, Dan Wilson and his service staff (esp. Beth and Bryan) were consistently professional and engaging, ensuring a positive outcome every time. For the new lease, I partnered with Christianna Armstrong - whom oversaw the research, due diligence, and ultimately - delivery of the new vehicle. The entire experience with her was nothing short of superb; she was informed, responsive, and a true ambassador for what great customer experience should be. And to prove what's good goes full circle: Dan Wilson was promoted to the Finance Director, so was able to continue that positive interaction with him as part of this this latest chapter. In total, the last 18 months with M-B of Ann Arbor has been awesome, and I look forward to continuing my relationship with them. THANK YOU! More
by Barron
Employees Worked With
Other Employees :
Bryan Cox, Beth Chavez, Shawn Durham, Dan Wilson, Christianna Armstrong
July 22, 2018
Wonderful /customer Service Experience Mickey Hurley is very friendly, knowledgeable and was extremely accommodating during our visit. He patiently explained all different options for the Mickey Hurley is very friendly, knowledgeable and was extremely accommodating during our visit. He patiently explained all different options for the vehicle and helped us choose the right model. He even drove to our home to set the garage door codes. He sets high standards for customer service. It was pleasure doing business with Mickey. Dan, who is the finance manager at this dealership was very friendly and knowledgeable and explained in detail about various warranties. More
by Pravin
July 16, 2018
Wonderful Experience Michael was very accommodating and patient. He was easy to work with and eagerly helped me to find a car that met all of my needs. Dan, the finance m Michael was very accommodating and patient. He was easy to work with and eagerly helped me to find a car that met all of my needs. Dan, the finance manager patiently explained every step at the closing. More
by Dawn
June 28, 2018
Very good service Mickey was very good and worked well on the car deal and was very knowledgeable. Made my experience of car buying pleasant. Thank you Mickey Mickey was very good and worked well on the car deal and was very knowledgeable. Made my experience of car buying pleasant. Thank you Mickey More
by Gomathi
Employees Worked With
June 12, 2018
A pleasant experience First of all, many thanks to Micheal’s help on getting us a new car! Frankly speaking, we were going to the dealer just for a flat tire instead of lea First of all, many thanks to Micheal’s help on getting us a new car! Frankly speaking, we were going to the dealer just for a flat tire instead of leasing a new car. But Micheal’s personality attracted us and the price offered was unable to refuse. We were impressed by Micheal’s amicableness and Eric’s knowledgeable response on leasing terms. It was a pleasant experience indeed! More
by Shaopin
Employees Worked With
Eric Gajda, Michael Taylor
June 12, 2018
Excellent service Michael is very knowledgeable and extremely nice during our visit. We close our deal the day we visit with his help. Highly recommended this dealer an Michael is very knowledgeable and extremely nice during our visit. We close our deal the day we visit with his help. Highly recommended this dealer and Michael. More
by 198441
Employees Worked With
Eric Gajda, Michael Taylor
June 09, 2018
Thank you so much to the service team from 🇨🇦 Canada! We were in a unique situation of needing parts and service for our R350 to continue on our journey home. With two kids in tow, Beth, Jelani, and Shawn We were in a unique situation of needing parts and service for our R350 to continue on our journey home. With two kids in tow, Beth, Jelani, and Shawn accommodated us with a vehicle while servicing our vehicle as quickly as possible. Thank you for making this stressful situation a little bit easier 👍🇨🇦 More
by Thankful Canadian 🇨🇦
May 18, 2018
100% Satisfied! After researching the Mercedes Benz GLA250 my search ended at Mercedes-Benz of Ann Arbor, Ann Arbor had the right color, miles and price for my needs After researching the Mercedes Benz GLA250 my search ended at Mercedes-Benz of Ann Arbor, Ann Arbor had the right color, miles and price for my needs but the customer service was priceless! My first contact with the receptionist was delightful. Then I meet my sales rep Christi Armstrong. She greeted me with a smile and handled the complete transaction professional. Also, Dan closed the deal quickly with all documentation prepared for me when I arrived, Visit Mercedes-Benz of Ann Arbor and I promise you will love the staff as much as you love the product! More
by SpoiledRotten
Employees Worked With
Christianna Armstrong
