Mercedes-Benz of Ann Arbor

I would consider the service here top shelf! I am a owner of a service company in a different field but customer service is my business and I found theirs to be great. I was greeted and followed through the of a service company in a different field but customer service is my business and I found theirs to be great. I was greeted and followed through the whole repair process by Lance who took care of everything and more than I expected. He went well past what I thought I was going to receive and I look forward to continuing service with a company who sets the bar at this level. It's good to see and keep up the good work. Thanks again for the great experience! More

This was my first visit to Mercedes-Benz. I had planned to look at other dealerships and other types of vehicles but while having a casual look around the lot after hours I was surprised by some of the dea to look at other dealerships and other types of vehicles but while having a casual look around the lot after hours I was surprised by some of the deals on offer on some amazing cars. A few days later, after test driving other cars, I decided to have another look at Mercedes. Russ greeted us and I have to say that I was not looking forward to the "hard sell" which I often felt was typical at dealerships. I shouldn't have been concerned. Russ was not at all pushy and was incredibly professional and knowledgeable. He spent a long time with us and we took a couple of cars out for a test drive. Never did he try to push us towards anything; rather he provided a lot of information and answered our questions in a low-stress environment. We were in the dealership a long time and even when there were some hiccups with my paperwork, nothing was too much trouble for Russ. The atmosphere among all the employees and their customers was very relaxed and friendly; everyone we interacted with - even for a few moments (such as Frank and Robert) - was very friendly. The whole process was a breeze. I did not expect to be taking a car home that day but I am so glad that I did! I cannot be happier with my 2009 E350. And to see my car sitting there on the red carpet with a big red bow was a lovely finishing touch! Russ has encouraged us to call him with any questions down the line. I cannot recommend this dealership highly enough; never did I think that buying a car would actually be so stress-free. If you need a car, this is the place to go. You won't find better customer service anywhere else. Mercedes now have a new loyal customer. More

Fabulous service, exceptional quality/top notch staff and an overall excellent experience in the purchase of my pre-owned vehicle. Now that I have experienced this level of customer service I certainly inte an overall excellent experience in the purchase of my pre-owned vehicle. Now that I have experienced this level of customer service I certainly intend to be back (and to tell others)! This is why I have given Mercedes Benz of Ann Arbor an outstanding rating! Suzanne R. Jones More

This is was my first visit to Mercedes-Benz of Ann Arbor. Overall, the shopping experience was a breeze and the atmosphere at the dealership was exceptional. Marcus Nichols handled my sale of my pre-owned C3 Overall, the shopping experience was a breeze and the atmosphere at the dealership was exceptional. Marcus Nichols handled my sale of my pre-owned C300 and was very knowledgeable about the product and able to answer all my questions. Gary Bolton was very through with reviewing option choises. Finally, I appreciated Marcus arranging transportation to the dealership on delivery day. More

Our experience was great! We worked with Russ, Bob, and Gary. They were a pleasure to work with and I would highly recommend them to anyone. Thanks so much for a fantastic car buying experience! Gary. They were a pleasure to work with and I would highly recommend them to anyone. Thanks so much for a fantastic car buying experience! More

Evan was extremely helpful, patient, and worked with us to get the car at the price we wanted. He spent extra time after the sale going through all the bells and whistles. Highly recommend Evan and Mercede to get the car at the price we wanted. He spent extra time after the sale going through all the bells and whistles. Highly recommend Evan and Mercedes of Ann Arbor! More

Mark is definately the defination of Customer Service. He turned my awful day a delight! Mark went over and above to make everything easy for me!! Excellent!! He turned my awful day a delight! Mark went over and above to make everything easy for me!! Excellent!! More

Russ Collick has provided excellent service throughout the purchase process of the car. The purchase price was very competitive. Excellent customer service overall. Helped in getting better interest rate the purchase process of the car. The purchase price was very competitive. Excellent customer service overall. Helped in getting better interest rate for the car. More

I walked in to the Dealership with the mind to just look around and get a price on a car. But 2hrs later I was leaving with my 2008 S550. I was impressed with the courteous and friendly atmosphere. I liked around and get a price on a car. But 2hrs later I was leaving with my 2008 S550. I was impressed with the courteous and friendly atmosphere. I liked how smooth the transaction went and how comfortable I felt during the entire process. Thanks to the entire team for the great experience and for helping me take ownership of my dream car. More

I would rate the experience with the service department very high. They are always friendly and knowledgeable and take the time to explain what has been done and answer any questions we may have. Top notch very high. They are always friendly and knowledgeable and take the time to explain what has been done and answer any questions we may have. Top notch service all around. More