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Mercedes-Benz of Ann Arbor
Ann Arbor, MI
436 Reviews
There are a number of reasons why so many drivers go to the Mercedes-Benz of Ann Arbor showroom, so we're going to do our best to outline them all for you.
First and foremost, we're renowned in the greater Ann Arbor, Westland, Detroit and Canton areas for our superb selection of new Mercedes-Benz models, plain and simple. Of course, our love for these cars often brings them back to our showroom in a number of ways.
For instance, when it comes time to upgrade, many of our loyal customers return their vehicle to be traded in. These used cars are also offered to our valuable customers, some are even certified with the same guaranteed performance and quality as new ones.
Helping you find your next car is only the beginning of the Mercedes-Benz of Ann Arbor experience. From there, our team of financing experts will help you drive home that car you've been eyeing, on your terms.
Of course, nobody wants to be forgotten after the purchase of a new or pre-owned Mercedes-Benz. That's why we staff a state-of-the-art auto repair center is highly trained and equipped with the latest Mercedes-Benz parts.
Interested in utilizing one of our areas of expertise? Come visit us at 570 Auto Mall Dr Ann Arbor, Michigan for all your automotive needs and an experience that's satisfying, worry-free, and at your convenience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 10:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 436 reviews
November 27, 2012
I came to the dealership with a Honda Civic and left with a pre-owned certified 2009 C 300 with 22,000 miles which I promptly drove to Orlando. Driving my "new" Mercedes, now that's what I call Fahrvergnügen a pre-owned certified 2009 C 300 with 22,000 miles which I promptly drove to Orlando. Driving my "new" Mercedes, now that's what I call Fahrvergnügen! Yes, i would highly recommend this dealership to anyone. More
by gerhamar
Employees Worked With
Evan Gerhardt
November 26, 2012
Thank you Marc Tomasi and Evan Gerhardt for your advice and help, without question the best sales and service I have ever dealt with. Dr Sandeep Rao and help, without question the best sales and service I have ever dealt with. Dr Sandeep Rao More
by Srao
Employees Worked With
Evan Gerhardt, and Marc Tomasi thank you both for all your help and advice, Evan Gerhardt
August 29, 2012
Mercedes Benz of Ann Arbor and BMW of Ann Arbor is owned by Sonic. This Mercedes dealer will damage your vehicle and take no responsibility. Do not buy a vehicle from this dealership, or BMW of Ann Arbor. by Sonic. This Mercedes dealer will damage your vehicle and take no responsibility. Do not buy a vehicle from this dealership, or BMW of Ann Arbor. This Mercedes dealership is represented by a incompetent Service Manager. Larry DeBaker should concider himself fortunate to be affiliated with such prestigious brands such as Mercedes and BMW. During this experiance, General Manager Bryan Haarhues. Never returned a single phone call to assist in this debacle. Buyer beware! Your money will be better spent somewhere else. This dealer will take your money and forget you as a client. More
by donaldnichols
Employees Worked With
Larry DeBaker, Bryan Haarhues
August 27, 2012
Awful Experience. Irresponsible sales staff. I wish I had never walked into this dealership. They don't know how to treat high end customers. I purchased my vehicle in June and yet to receive my registration never walked into this dealership. They don't know how to treat high end customers. I purchased my vehicle in June and yet to receive my registration plates. They keep sending my temp tags which expire in two weeks and my car stays in the garage. I am unable to drive the vehicle and they are not willing to take responsibility. I will not advise anyone to ever go through this experience at MB Ann Arbor. More
by isnaasif
Employees Worked With
Evan Gerhardt
July 27, 2012
Best customer service ever! Honest, professional and courteous. We brought our GL 450 to the dealership for service. Mark Tomasi and Larry DeBaker are amazing!!! I agree with the other customer review o courteous. We brought our GL 450 to the dealership for service. Mark Tomasi and Larry DeBaker are amazing!!! I agree with the other customer review on their website "Mark is the best example of a customer service model I have ever encountered". EVERYTHING they did exceed our expectations. I highly recommend that you get your car and service at this dealership because the customer service will honestly surprise you. Just want to give positive feedback to a well deserved group of professionals. More
by lovemycardennis
July 18, 2012
I purchased a certified S550 from Marcus whom advised me that because the vehicle was certified it had a completely new brakes. I had the vehicle for approx. two weeks and the brakes started squeaking. I've that because the vehicle was certified it had a completely new brakes. I had the vehicle for approx. two weeks and the brakes started squeaking. I've taken the vehicle back four times and after claiming front brake pads was replace the rear brakes continue to squeak. I've talk with management and I continue to get the run around, I'm very disappointed in the lack of customer service that I've received. More
by Rod donald
July 11, 2012
I have gone in this dealership for service three times now. Mark has helped me every time and has always been kind, considerate, and informative. This dealership is super friendly and has top customer s now. Mark has helped me every time and has always been kind, considerate, and informative. This dealership is super friendly and has top customer service. For example, my most recent visit took place around lunch time... George Hurst even came up to me and offered to get lunch for me. Come on!!! Now a days customer service has gone to the waste side. But not here! I will always get my cars from this dealership and serviced too!!! More
by brieosborne
June 25, 2012
I enjoyed dealing with evan and gary. They created a relaxed and comfortable atmosphere. I wasn't planning on making a purchase upon entering the showroom but left as a proud new owner of a Mercedes. relaxed and comfortable atmosphere. I wasn't planning on making a purchase upon entering the showroom but left as a proud new owner of a Mercedes. More
by Kjreinin
Employees Worked With
Evan Gerhardt
May 30, 2012
Easy to deal with...reliable...stood-by their word and delivered what was agreed upon and when a problem arose that was not the fault of the dealer or the sales agent they corrected the problem to out sat delivered what was agreed upon and when a problem arose that was not the fault of the dealer or the sales agent they corrected the problem to out satisfaction.. More
by rogerkushner
May 14, 2012
All the sales staff were friendly and knowledgable. The terms of the sale were easy to negotiate, i never felt pressured. All emails were answered promptly. I was made to feel welcome. terms of the sale were easy to negotiate, i never felt pressured. All emails were answered promptly. I was made to feel welcome. More
by tlaing
Employees Worked With
Michael Brueger, Evan Gerhardt
