Mercedes-Benz of Ann Arbor

Best customer service ever! Honest, professional and courteous. We brought our GL 450 to the dealership for service. Mark Tomasi and Larry DeBaker are amazing!!! I agree with the other customer review o courteous. We brought our GL 450 to the dealership for service. Mark Tomasi and Larry DeBaker are amazing!!! I agree with the other customer review on their website "Mark is the best example of a customer service model I have ever encountered". EVERYTHING they did exceed our expectations. I highly recommend that you get your car and service at this dealership because the customer service will honestly surprise you. Just want to give positive feedback to a well deserved group of professionals. More

I purchased a certified S550 from Marcus whom advised me that because the vehicle was certified it had a completely new brakes. I had the vehicle for approx. two weeks and the brakes started squeaking. I've that because the vehicle was certified it had a completely new brakes. I had the vehicle for approx. two weeks and the brakes started squeaking. I've taken the vehicle back four times and after claiming front brake pads was replace the rear brakes continue to squeak. I've talk with management and I continue to get the run around, I'm very disappointed in the lack of customer service that I've received. More

I have gone in this dealership for service three times now. Mark has helped me every time and has always been kind, considerate, and informative. This dealership is super friendly and has top customer s now. Mark has helped me every time and has always been kind, considerate, and informative. This dealership is super friendly and has top customer service. For example, my most recent visit took place around lunch time... George Hurst even came up to me and offered to get lunch for me. Come on!!! Now a days customer service has gone to the waste side. But not here! I will always get my cars from this dealership and serviced too!!! More

I enjoyed dealing with evan and gary. They created a relaxed and comfortable atmosphere. I wasn't planning on making a purchase upon entering the showroom but left as a proud new owner of a Mercedes. relaxed and comfortable atmosphere. I wasn't planning on making a purchase upon entering the showroom but left as a proud new owner of a Mercedes. More

Easy to deal with...reliable...stood-by their word and delivered what was agreed upon and when a problem arose that was not the fault of the dealer or the sales agent they corrected the problem to out sat delivered what was agreed upon and when a problem arose that was not the fault of the dealer or the sales agent they corrected the problem to out satisfaction.. More

All the sales staff were friendly and knowledgable. The terms of the sale were easy to negotiate, i never felt pressured. All emails were answered promptly. I was made to feel welcome. terms of the sale were easy to negotiate, i never felt pressured. All emails were answered promptly. I was made to feel welcome. More

I would consider the service here top shelf! I am a owner of a service company in a different field but customer service is my business and I found theirs to be great. I was greeted and followed through the of a service company in a different field but customer service is my business and I found theirs to be great. I was greeted and followed through the whole repair process by Lance who took care of everything and more than I expected. He went well past what I thought I was going to receive and I look forward to continuing service with a company who sets the bar at this level. It's good to see and keep up the good work. Thanks again for the great experience! More

This was my first visit to Mercedes-Benz. I had planned to look at other dealerships and other types of vehicles but while having a casual look around the lot after hours I was surprised by some of the dea to look at other dealerships and other types of vehicles but while having a casual look around the lot after hours I was surprised by some of the deals on offer on some amazing cars. A few days later, after test driving other cars, I decided to have another look at Mercedes. Russ greeted us and I have to say that I was not looking forward to the "hard sell" which I often felt was typical at dealerships. I shouldn't have been concerned. Russ was not at all pushy and was incredibly professional and knowledgeable. He spent a long time with us and we took a couple of cars out for a test drive. Never did he try to push us towards anything; rather he provided a lot of information and answered our questions in a low-stress environment. We were in the dealership a long time and even when there were some hiccups with my paperwork, nothing was too much trouble for Russ. The atmosphere among all the employees and their customers was very relaxed and friendly; everyone we interacted with - even for a few moments (such as Frank and Robert) - was very friendly. The whole process was a breeze. I did not expect to be taking a car home that day but I am so glad that I did! I cannot be happier with my 2009 E350. And to see my car sitting there on the red carpet with a big red bow was a lovely finishing touch! Russ has encouraged us to call him with any questions down the line. I cannot recommend this dealership highly enough; never did I think that buying a car would actually be so stress-free. If you need a car, this is the place to go. You won't find better customer service anywhere else. Mercedes now have a new loyal customer. More

Fabulous service, exceptional quality/top notch staff and an overall excellent experience in the purchase of my pre-owned vehicle. Now that I have experienced this level of customer service I certainly inte an overall excellent experience in the purchase of my pre-owned vehicle. Now that I have experienced this level of customer service I certainly intend to be back (and to tell others)! This is why I have given Mercedes Benz of Ann Arbor an outstanding rating! Suzanne R. Jones More