Mercedes-Benz of Ann Arbor

I brought my GL450 in for service and received a fairly new Mercedes GLK as loaner. When I returned it 2 days later, Larry pointed out that the rear Mercedes logo was vandalized (the circle was missing lea new Mercedes GLK as loaner. When I returned it 2 days later, Larry pointed out that the rear Mercedes logo was vandalized (the circle was missing leaving the star intact). I was shocked to see that and yet speechless as I am responsible for the loaner car when I signed the loaner agreement. My wife always park at the same UM garage and we parked the SUV in our garage overnight. We never have any vandalism to our own Mercedes before. I admitted I did not pay attention to the rear logo when I drove off with the loaner 2 days ago. But Larry just took a good look at the logo and me and said there is no problem and he will take care of it. I am happy that Larry believe me. My own Mercedes was repaired, cleaned, light bulb changed (free) and ready for me. I am a very happy customer. Thanks Larry and Mark. More

Man oh man, where to begin. Wanted to get my E55 AMG Man oh man, where to begin. Wanted to get my E55 AMG aligned after I had just bought a set of new tires from Discount Tire. Called the dealer Man oh man, where to begin. Wanted to get my E55 AMG aligned after I had just bought a set of new tires from Discount Tire. Called the dealer to set up an appointment. They said they had time that day to do it. I specifically asked if they had a loaner because I had a lunch date. They said they did. Told them I'd be there in 15 minutes and to have it ready for me. Arrive there to drop my car off, they didn't have any loaner vehicles available for me. Luckily I was able to get a ride so no big deal. I asked Lance approximately how long it would take to get my car done and he said two hours. Went and had lunch, took my sweet time too, got back there three hours later car still wasn't finished. Then I had to wait around another hour before it was done. Needless to say, not the greatest first impression. They had told me that it was pretty far out of whack before and they had to make some adjustments. Went on my merry way. Not two miles from there, I go through an intersection that I've gone through thousands of times and all of the sudden my stability control kicks on and one of my front tires brakes a little bit right in the middle of the corner. Took it on the freeway and now the car wants to jump from lane to lane. I call them back and say that my alignment wasn't right because even with the alignment being so far out of whack before, the car never did that. I set up another appointment and asked them to make sure that they had a loaner for me. Drop it off for the second appointment, they had a loaner which was great. They kept the car all day to make a minor adjustment. When I got back they said that some bolts were in backwards and that was why the car was driving strangely because the caster angle was off. It was off. but only 0.02 degrees which wouldn't make the car jump from lane to lane. I told Lance that I knew this angle doesn't cause what he's describing, but just to humor them, I agreed to have it done. Make a third appointment and leave. As I'm leaving, I noticed that my car now has a clunk from the front suspension it didn't have before. It was very slight so I didn't pay much mind to it. Show up for the third appointment, got a loaner; all went smoothly (dealing with Larry now). They put the bolts in and now the alignment is all in spec. Leave the dealer, car still drives strangely. It drives in a perfectly straight line, but it just wants to jump over a lane with very minor steering input. Needless to say that's not how cars, in general, are supposed to drive. I also noticed that my average MPG from almost a full tank which was at 23 MPG for 320ish miles was now down to 17.8 and they only drove 5 miles. Great, now they're out ragging on my car. It's a fast car so the urge is there to floor it, but if it's not yours DON'T BEAT ON IT! Call them back again and tell them that it really didn't change anything as they promised it would. Bring the car back for a fourth time. Supposedly they checked it all out and everything is fine. Car still doesn't drive right. Bring it back a fifth time, this time I know that they didn't do anything to it other than wash it. Eventually I had a phone conference with the general manager and the service manager. During this phone conference Larry, the service manager, tells me that my car had other worn out parts that were causing the issue. Why the xxxx wasn't I told this before?! Also, if I'm coming back for the same problem over and over again, why didn't they have the technician that was working on my car go for a ride with me so I can, in detail, show him what my car is doing? Instead of doing things the right way, they just made excuses. And instead of trying to right the problem, they just gave me my money back for the alignment; not for the bolt kit that was supposedly going to fix my car. I took my car to the dealer because they're supposed to be the best at working on that line of cars. I couldn't have been more wrong. It sucks that they're the only dealer within 30 minutes of here. I need to have some dealer specific work done (installing a new NAV unit) and now I'm going to have to drive out of my way to get it done. This service department seems to only view its customers as numbers. It seemed to me as though the service advisors acted put out because I only wanted to get an alignment done. Every customer should be treated equally. Just because I wasn't spending big money then doesn't mean I wouldn't in the future. And because of my poor treatment there, I went out of my way to write this review. If you've made it this far, stay away from this dealer for service work unless you ABSOLUTELY have no other choice. There's lots of smaller shops in the Ann Arbor area that work on Mercedes and will do a WAY better job and treat you right. More

I bought a 2007 GL450 from Mercedes Benz of Ann Arbor in 2010 and wanted to purchase a newer pre-owned GL. After solicitation from MB, I made an appt. at the dealer and was left in the lobby waiting for 2010 and wanted to purchase a newer pre-owned GL. After solicitation from MB, I made an appt. at the dealer and was left in the lobby waiting for over 20 minutes and then was pawned off to another associate who embarrassingly told me (still in the lobby) that there was no way I could afford a new vehicle. I knew that before I arrived as I was looking for another pre-owned vehicle. After an e-mail to the General Manager who then told me that he would personally help me with the best buying experience I ever had, I thought things would be different...Nope. No alternatives found even though there was a national year end pre-owned event ongoing. 1 month later, we took our vehicle in for yet another $3K repair bill (and yes, not even a car wash after the diagnostic), the Pre-Owned manager proceeded to give us an embarrassing amount for a trade-in value ... 5 minutes later we were at another dealer across the street who gave us a respectable value for the trade and we're now driving something other than a Mercedes. All this after we've consistently serviced the vehicle in Ann Arbor and "the edge advantage" was supposed to provide a minimum of $1000 more than any other trade in value. What a joke! More

Evan and Gary were great to work with, very knowledgable and friendly. At no time did I feel any sales pressure, only a willingness to help. I drove from Ft. Wayne IN to visit the Ann Arbor dealership and I and friendly. At no time did I feel any sales pressure, only a willingness to help. I drove from Ft. Wayne IN to visit the Ann Arbor dealership and I'm very happy I did. I will definitly return. More

I bought 2 Mercedes in 2007 some from dealership, the service was excellnet then and still is today. I just picked up a new 2013 CLS, I wouldn't go anywhere else. The personal service and attention you g service was excellnet then and still is today. I just picked up a new 2013 CLS, I wouldn't go anywhere else. The personal service and attention you get from the service department is very important and a reason why you should buy a car from here. Evan was great and so is Lance. Thanks guys. More

I never thought I would take the plunge and go with a luxury brand car. After speaking with Evan and Gary at MB, the decision was easy. There was zero sales pressure, Evan was very informative and easy luxury brand car. After speaking with Evan and Gary at MB, the decision was easy. There was zero sales pressure, Evan was very informative and easy to work with, and Gary was very helpful with securing a competitive loan for me. I would recommend this dealership to anybody interested in a hassle free, simple car buying experience. Once I find a brand and dealership I can trust, I have every intention of returning only here for future purchases. Thanks again! More

FIRST RATE SERVICE . SEEMED TRULY INTERESTED IN MEETING MY NEEDS NOT JUST SELLING NEW CAR . SHOWED ME AROUND DEALERSHIP AND SERVICE DEPT PERSONNEL ANSWERED SOME QUESTIONS I HAD CONCERNING MY MB THAT I KE MY NEEDS NOT JUST SELLING NEW CAR . SHOWED ME AROUND DEALERSHIP AND SERVICE DEPT PERSONNEL ANSWERED SOME QUESTIONS I HAD CONCERNING MY MB THAT I KEEP IN FL . CALLED ME AFTER I TOOK DELIVERY TO MAKE CERTAIN ALL WAS WELL . I WILL RECOMMEND THIS DEALERSHIP TO MY FRIENDS . More

I came to the dealership with a Honda Civic and left with a pre-owned certified 2009 C 300 with 22,000 miles which I promptly drove to Orlando. Driving my "new" Mercedes, now that's what I call Fahrvergnügen a pre-owned certified 2009 C 300 with 22,000 miles which I promptly drove to Orlando. Driving my "new" Mercedes, now that's what I call Fahrvergnügen! Yes, i would highly recommend this dealership to anyone. More

Thank you Marc Tomasi and Evan Gerhardt for your advice and help, without question the best sales and service I have ever dealt with. Dr Sandeep Rao and help, without question the best sales and service I have ever dealt with. Dr Sandeep Rao More