Mercedes-Benz of Ann Arbor

Perfect Experience! I purchased a vehicle (from Francis Nwankwo) and couldn't be happier. Having just recently been in an accident, he was happy to work with both my fath I purchased a vehicle (from Francis Nwankwo) and couldn't be happier. Having just recently been in an accident, he was happy to work with both my father and myself (as I was able). The sales process was simple, the vehicle was very carefully detailed and prepared, and it was a pleasure speaking with the other staff. Louie Richards was also very helpful and made the paperwork and payment a breeze! I highly recommend this dealership, and absolutely recommend Francis for sales. He even picked me up, as my previous vehicle was totalled. His attention to detail as well as his kindness and clear interest in making sure everything was in order was simply phenomenal. Once the sale was completed, he made sure I was happy with the purchase, and had a staff member drive with me and top off the tank on their dime, before I headed home. It really doesn't get better than this! More

Care and Compassion !!! After purchasing a 2007 M. Benz CLK550 convertible from Suburban Toyota of Farmington Hills (Michigan) in late Dec, the check engine light came on aft After purchasing a 2007 M. Benz CLK550 convertible from Suburban Toyota of Farmington Hills (Michigan) in late Dec, the check engine light came on after a week of ownership. The service manager Ryan at the Toyota Dealer told me to take the vehicle into a local M. Benz dealership. I took the car into Mercedes Benz of Ann Arbor and was greeted by Shawn Durham who was just Outstanding..Although repairs came to $6000.00, Shawn went out of his way to explain in detail the repairs that needed to be addressed right away. After contacting the Toyota store where the vehicle was purchased Cody the sales manager suggested we trade the vehicle in rather then help with the cost of repairs. Shawn also with the help of Beth in the car rental dept, put in in a new vehicle during the entire time my vehicle was in service . Five stars Shawn and Beth for the CARE AND COMPASSION, this is the meaning of customer service...Be Forever blessed. Luther More

Great experience Being 40 minutes from anyMercedes dealership put me in the position of doing a lot of internet homework and making phone calls. I made appointments a Being 40 minutes from anyMercedes dealership put me in the position of doing a lot of internet homework and making phone calls. I made appointments at other dealerships to view vehicles and upon arrival the prices were different and they had to play musical cars to get the vehicle I wanted to purchase out of a tiny parking lot. That wasn’t the case with Christi Armstrong at Mercedes Benz of Ann Arbor. Upon my arrival the car was clear of snow, running, and already at the front door with my name hanging from the rear view mirror. After driving the vehicle, the prices discussed on the phone were the same in the dealership. My purchase of my C300 was a very enjoyable experience from start to finish. Do yourself a favor and call Christi at Mercedes Benz of Ann Arbor. More

5 stars !!! Excellent attention and service provide! It was fast and tailored to our needs. Our salesperson Mickey Hurley was the best. The manager Dan Wilson als Excellent attention and service provide! It was fast and tailored to our needs. Our salesperson Mickey Hurley was the best. The manager Dan Wilson also attended us really well. Thank you so much! I strongly recommend !! More

Going the Extra Mile I have been a long time customer of Mercedes Benz of Novi, and was working a deal on a new GLE with my salesman there. I decided to come by after hour I have been a long time customer of Mercedes Benz of Novi, and was working a deal on a new GLE with my salesman there. I decided to come by after hours on a Friday and see if I could find the color combination in person to confirm the deal. An hour after close I was approached by Mick Hurley and explained to him upfront what I was doing. He didn’t try to flip me on to his car, but he was genuine and cared enough about my purchase that he found the exact match I was looking for and was helpful and informative. He told me he’d be happy to go through the car with me and would love to service the vehicles locally as I Live in Ann Arbor. I left and about 2 days later I found a thank you card in my mailbox from Mickey; he thanked me for coming by and reiterated he’d be happy to assisting in going through any questions I have on the new vehicle, he provided his card as well as the service managers. As someone who has been in sales their entire life Mickey impressed me beyond belief. It wasn’t his product knowledge, the car, or convenience of the vehicle that made me commit to Mickey, it was his character. I told him I wasn’t buying a car from him, an hour after close, most sales guys wouldn’t have made it even that far.. but to go the extra mile and write a card just to offer his assistance that’s incredibly admirable. Since then he’s touched base constantly and been nothing short of incredible. I paid more to buy from a Mickey because of his approach, compassion for his customers, and his genuine approach. This young man is a pleasure to deal with and I look forward to working with him again in the future. More

Buying my first Mercedes This is my first Mercedes Benz, but considering the exceptional attention to detail and customer service provided, I doubt it will be my last. I drove This is my first Mercedes Benz, but considering the exceptional attention to detail and customer service provided, I doubt it will be my last. I drove from Columbus, OH (GO BUCKS!) to Ann Arbor to purchase this vehicle after finding it online. Prior to my test drive, and in person evaluation, Evan Gerhardt and I had spoken a few times over the phone to get the process moving forward and eliminate any excess time spent at the dealership since I would have a long drive back home on the same day. Evan is an exceptional salesman, and I feel he truly had my best interest in mind throughout the whole process. Together with Dan Wilson, they made sure every little detail was explained to me as this is my first foreign car with special care/instructions/expenses required. They did not push any "add ons", but did recommend a few options such as an extended warranty and service/maintenance package (which I ended up taking, and adding to my financed monthly payments through MB Financial). Evan has also been checking in with me every couple of days as we still have a few loose ends to tie up, and to make sure the vehicle is everything I want. It was a great experience, and I will not hesitate to recommend this dealership and team to others. More

Awesome, Awesome! My husband and I have never gotten the service from another dealership as we did at Ann Arbor Mercedes. Our salesperson Evan was the best. Nancy was s My husband and I have never gotten the service from another dealership as we did at Ann Arbor Mercedes. Our salesperson Evan was the best. Nancy was such a sweetheart, and Dan was the man! Thank you so much! William and Laurie Carter More

Exelence in service and beyond I have an old Mercedes with a crazy diagnostic and stop running. I took the car on a flat bed trailer and drop in for service. Shawn Durham helped me I have an old Mercedes with a crazy diagnostic and stop running. I took the car on a flat bed trailer and drop in for service. Shawn Durham helped me making room for the car without an appointment and even to park it (did I mentioned that he had to push the car becaus was not running?) I have not enough words to express my gratitude. Thanks Mercedes Benz of Ann Arbor and (even more) thanks to Shawn. More