Mercedes-Benz of Ann Arbor

Excellent service experience I would like to commend Dan Wilson, service manager, for going above and beyond my expectations in handling a problem I recently had with my Mercedes. I would like to commend Dan Wilson, service manager, for going above and beyond my expectations in handling a problem I recently had with my Mercedes. He saw that my problem was solved promptly, was very professional, and returned my calls in a timely manner. He made my service experience a pleasant, hassle-free one. Dan is an excellent addition to the Mercedes service department, as he truly aims to make customers happy. More

Shawn Durham - Top 2 service advisors I have ever dealt with I currently own 2 GM vehicles, 1 Chrysler, 1 Mercedes, and until very recently owned a BMW. I have dealt with dealerships and service centers from all I currently own 2 GM vehicles, 1 Chrysler, 1 Mercedes, and until very recently owned a BMW. I have dealt with dealerships and service centers from all these companies and am disappointed to say that service at dealerships is at the worst its ever been all around. I had my BMW for 8 years, went to the same dealership for all 8 years, and could not have been happier with the service there. I have serviced my Mercedes at the Ann Arbor dealership since i bought it there 3-4 years ago. I thought the service experience was mediocre at best until I was recently recommended to Shawn. I feel that the number 1 asset of any good service advisor is communication. Prompt, honest, and timely communication to be exact. Shawn exhibited all these traits from the first moment I reached out to him. I exchanged a series of 9-10 emails with Shawn in a matter of hours. That is much more than I can say for any other service advisor that either does not respond to email or says they will call me back and call back two days later or not at all. Shawn went above and beyond to research my warranty information and try to get my situation handled. He was honest in that respect and exceeded expectations. He answered all questions presented in a very timely manner and with precise information. My service was scheduled very promptly and the car was done much earlier than I expected. Apart from all this Shawn was very personable and polite. These traits are also very important to me as a customer. I don't have to spend money at a certain dealership, I choose to do so. I expect to have a good experience when I choose to spend money for a service and that is not simply about the car being worked on properly. It all starts with the service advisor. I feel that Shawn is one of few people who understand this and he really exceeded all expectations. This is by far the best service experience I have had with this dealership and I will continue to request Shawn as my service advisor. I also intend to recommend every person with a Mercedes to Shawn in the future. J.H. More

Wonderful experience! Recently we had the very pleasant experience of working with Ismail at Mercedes of A2. Not certain whether or not we wanted to lease or purchase, we Recently we had the very pleasant experience of working with Ismail at Mercedes of A2. Not certain whether or not we wanted to lease or purchase, we found Ismail to be patient and thorough when providing us with the facts to make an informed decision. He was with us every step of the way, and he did all we asked of him and more. He made our new car purchase a special one with his genuine excitement for us. He has followed up twice in the last week just to make sure everything was going okay. Thank you Ismail for making this such a positive experience! More

Shawn Durham a gem of customer service I don't know where to start. 10 yrs ago the service did not represent what the Mercedes was known to be, reliable and detailed but with Shawn Durham o I don't know where to start. 10 yrs ago the service did not represent what the Mercedes was known to be, reliable and detailed but with Shawn Durham on board Mercedes got their 5 star back. Shawn is so wonderful in customer service. He turned this dealer, in my opinion a dealer where I feel I can trust. He takes care of my car as if it is his own. I leave the car and I know that I can get the best consultation from him. Our driver is Gary Allen and hIs patient and kindness is to be noted More

Fast and Easy Purchase! Nick was great to work with! He was helpful and made the experience fast and easy. Once I made the decision to buy, he walked me through the entire pr Nick was great to work with! He was helpful and made the experience fast and easy. Once I made the decision to buy, he walked me through the entire process until I drove the car off the lot. I would definitely go back to work with him. More