Mercedes-Benz of Ann Arbor

Nick F Nick was very informative, helpful, professional, and went above and beyond my expectations when buying a car. As a woman, it is intimidating to buy a Nick was very informative, helpful, professional, and went above and beyond my expectations when buying a car. As a woman, it is intimidating to buy a car and Nick made me feel as if he was keeping my and my children's best interest. I cannot say enough positive things about Nick and his customer service abilities. I will definitely be returning to buy cars from him. Thank you for all of your help and knowledge! More

Coming back for more Took my low miles Mercedes in for service and was not looking forward to the bill that would be coming.. Work was done as described and when they call Took my low miles Mercedes in for service and was not looking forward to the bill that would be coming.. Work was done as described and when they called me and told that the service took longer than expected they simply said return the loaner the next day. No hassles and you can even schedule your service for when loaners are available so you are not stranded. Overall a great experience and that is why this is our fourth Mercedes .Bottom line it is worth to service your quality car so it lasts longer and performs at an even higher level for longer time!! Outstanding job. More

Great customer service! Christianna was great! She had great follow up, customer service and full of personality! She took her time to find out what we wanted, instead of jus Christianna was great! She had great follow up, customer service and full of personality! She took her time to find out what we wanted, instead of just giving us what she wanted us to have. She didn't try to oversell us on anything we didn't need. She took her time to help us navigate through our new car. We would definitely go back. More

Outstanding experience Pickup and delivery for routine service went exactly as promised. My car was picked up and a loaner left for my use. It was a very positive experience Pickup and delivery for routine service went exactly as promised. My car was picked up and a loaner left for my use. It was a very positive experience. More

outstanding I came to MB of Ann Arbor looking to purchase my third vehicle from them. I had an appointment made over the phone and Ismail Karabulut became my guid I came to MB of Ann Arbor looking to purchase my third vehicle from them. I had an appointment made over the phone and Ismail Karabulut became my guide in the sales process. His approach is absolutely professional in a low key and respectable way you expect from a dealership. He is knowledgeable, respectful and willing to help. His attitude is beyond reproach. I purchased a car the same day. A few weeks afterwards I ordered a roof carrier for a bike for my new car, Ismail placed an order and upon pick up spent a good hour of his time helping me with the installation. Based on my experience I can unequivocally recommend him. Make an appointment with him and you will not be disappointed in your car buying experience. More

Excellent service My recent purchase experience with Mercedes of Ann Arbor was excellent. The sale person Ismail Karabulut was provided excellent service on available v My recent purchase experience with Mercedes of Ann Arbor was excellent. The sale person Ismail Karabulut was provided excellent service on available vehicles for my requirement and explained all, features and current offers. I would recommend this dealership. More

Excellent Experience My recent experience with Mercedes of Ann Arbor has been a very positive one, and Christi had a lot to do with that. Christi is very knowledgable whe My recent experience with Mercedes of Ann Arbor has been a very positive one, and Christi had a lot to do with that. Christi is very knowledgable when it comes down to all the fine details of the car I had purchased and was very willing to go over everything that the car had to offer. She is very professional and personable and I attribute a lot of my positive experience with the dealership to her. More

Excellent service I recently purchased s550.ismail karabulut was wonderful in coordinating paperwork,keep me posted on the status of delivery.he spend lot of time expla I recently purchased s550.ismail karabulut was wonderful in coordinating paperwork,keep me posted on the status of delivery.he spend lot of time explaining all the gazets.i appreciate his help. Every one at the dealership were friendly.i highly recommend Mercedes of Anarbor. Thank you Ismail. More

Customer Focus I appreciate the customer focus Shawn Durham continually demonstrates whenever anyone from my household shows up in the service department. Cars are I appreciate the customer focus Shawn Durham continually demonstrates whenever anyone from my household shows up in the service department. Cars are purchased all the time. People go back to specific cars and specific dealerships based on personal interactions, especially in the Service Department. Mercedes is fortunate to have Shawn Durham as the face of their organization! More