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Mercedes-Benz of Ann Arbor
Ann Arbor, MI
433 Reviews
There are a number of reasons why so many drivers go to the Mercedes-Benz of Ann Arbor showroom, so we're going to do our best to outline them all for you.
First and foremost, we're renowned in the greater Ann Arbor, Westland, Detroit and Canton areas for our superb selection of new Mercedes-Benz models, plain and simple. Of course, our love for these cars often brings them back to our showroom in a number of ways.
For instance, when it comes time to upgrade, many of our loyal customers return their vehicle to be traded in. These used cars are also offered to our valuable customers, some are even certified with the same guaranteed performance and quality as new ones.
Helping you find your next car is only the beginning of the Mercedes-Benz of Ann Arbor experience. From there, our team of financing experts will help you drive home that car you've been eyeing, on your terms.
Of course, nobody wants to be forgotten after the purchase of a new or pre-owned Mercedes-Benz. That's why we staff a state-of-the-art auto repair center is highly trained and equipped with the latest Mercedes-Benz parts.
Interested in utilizing one of our areas of expertise? Come visit us at 570 Auto Mall Dr Ann Arbor, Michigan for all your automotive needs and an experience that's satisfying, worry-free, and at your convenience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 10:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 433 reviews
May 05, 2015
Buying 2015 GLK almost painless We were worried about who would fill Mike Brueger's shoes... That turns out to be the entire team from Ismail to Lou to Elio. Ismail Karabulut w We were worried about who would fill Mike Brueger's shoes... That turns out to be the entire team from Ismail to Lou to Elio. Ismail Karabulut was there to open the door for us in all ways. He listened. Within a half hour information and test drives were arranged. If we had needed more time, he would have obliged. I will say his goal was to be as transparent as possible. Ismail's helpfulness paid off as we acquired a 2015 GLK. Part of it was they had the right car at the right time but most of the deal was Ismail getting answers to our questions. He was ably supported by Lou Kish in Finance. Thanks to him, processing accommodated our schedule. Elio was able to help with a follow up question and quickly set me at ease when I dropped by the dealership. Followup by Ismail has been great. Based on this experience, I would give the Suburban group a big five stars on the process from start to finish. More
by Brummer
Employees Worked With
Ismail Karabulut, Lou Kish
May 05, 2015
Great experience. Professional, friendly, helpful. Sales and finance staff stayed well past close to insure that we could drive the car home that evening ( 100 mile tr Professional, friendly, helpful. Sales and finance staff stayed well past close to insure that we could drive the car home that evening ( 100 mile trip that we avoided repeating). More
by Neurodoc
Employees Worked With
Lou Kish, Christianna Armstrong
May 05, 2015
Regular ML 350 service The service was outstanding. They completed the job early and contacted me immediately. I needed tires and they were not included in the original est The service was outstanding. They completed the job early and contacted me immediately. I needed tires and they were not included in the original estimate. They were able to replace the tires in the same time frame. More
by Jim
May 04, 2015
Friendly effective Professionalism I was embraced as a customer and matched with a Mercedes Benz to compliment my live style. The entire team lead by sales executive Ismail Karabulut f I was embraced as a customer and matched with a Mercedes Benz to compliment my live style. The entire team lead by sales executive Ismail Karabulut found a vehicle properly equipped for me, had it brought to their Dealership and provided me with an Outstanding Delivery Experience. To the entire Team, I say Thank You, George Wood More
by GLA250 Driver
Employees Worked With
Ismail Karabulut, Lou Kish, Shawn Durham, Dale Robinson, Dan Wilson
May 01, 2015
Will forever own a mercedes! Evan was by far the best salesperson I could of met. Coming from a salesperson myself; he was very caring and giving and built a great repore with me Evan was by far the best salesperson I could of met. Coming from a salesperson myself; he was very caring and giving and built a great repore with me and my fiancé, we plan to buy from you again. Great job! More
by Sethers130
Employees Worked With
Evan Gerhardt, Lou Kish
April 30, 2015
Excellent customer service I had to bring my car in for service and pick up a complimentary loader car. The morning of my service date, I had a issue with my child and needed to I had to bring my car in for service and pick up a complimentary loader car. The morning of my service date, I had a issue with my child and needed to make it a super fast drop off of my vehicle and pick up of the loaner car. I called Mark my service manager and explained my situation to him. Mark was very understanding, compassionate and helpful. When I arrived to the dealership, I pulled in and was greeted very kindly by Beth. Mark rushed over, had a pen ready for me to my sign my paper work, switched cars and took off. Mark and all the staff at Mercedes Benz of Ann Arbor, always provide me with excellent customer service, everytime I am in there. I would definitely recommend them! More
by Kpease14
Employees Worked With
Beth Chavez
April 30, 2015
pleasant experience My service adviser, Mark, was eager to provide all the information that I needed regarding the repair and then some! He gets 5 stars in my book. The My service adviser, Mark, was eager to provide all the information that I needed regarding the repair and then some! He gets 5 stars in my book. The waiting room experience lacked the amenities I found in the BMW dealership nearby. I'd like to see an upgraded experience. Room gets 2 stars. Kyle, a salesman, was helpful in giving me answers to my questions about some of the cars in stock. Ms. Chavez, the service director was talking about the inter actions between dealerships owned by Suburban Auto. I'd rate Kyle and Ms Chavez 4 stars! Wendell More
by benzman
Employees Worked With
Kyle Norman, Beth Chavez
April 29, 2015
Schedule A service When I called to schedule an appointment, I was told that schedule A service for my E350 wagon could be done without an appointment and in ~1 hour. S When I called to schedule an appointment, I was told that schedule A service for my E350 wagon could be done without an appointment and in ~1 hour. So I showed up at the dealership without an appointment and indeed, the service was completed within an hour. The waiting area is comfortable and inviting, with beverages and snacks available. Overall, it was a flawless experience! More
by KRC
April 28, 2015
Great Experience Contacted Mercedes Benz Ann Arbor while searching for a new CLA 250 with the options that we wanted. Ismail was quick to respond and worked with us c Contacted Mercedes Benz Ann Arbor while searching for a new CLA 250 with the options that we wanted. Ismail was quick to respond and worked with us closely to find our perfect fit. The whole process was easy and comfortable. Mercedes Ann Arbor made us feel at home and not like just another person asking a million questions. I look forward to dealing with them throughout the life of this lease and whatever Mercedes is to come in the future. I highly recommend Ismail and Mercedes Benz Ann Arbor. More
by MThomas
Employees Worked With
Ismail Karabulut, Lou Kish
April 27, 2015
Great sales and service experience with Ismail, Lou, and Mar Why does an Ohio Buckeye do business with an Ann Arbor Mercedes dealership? I had an excellent experience with Mark Tomasi when I had my 2000 S servic Why does an Ohio Buckeye do business with an Ann Arbor Mercedes dealership? I had an excellent experience with Mark Tomasi when I had my 2000 S serviced. During the service, I met Ismail Karabulut in the showroom. Both these gentleman impressed me so when I decided it was time to replace my car, I came back to Ismail. We selected the new vehicle and quickly arrived at a fair and reasonable price for the vehicle and my trade in. When it comes time to replace the wife's M vehicle, I will come back to Ismail for the deal. More
by Ohio Buckey
Employees Worked With
Ismail Karabulut, Lou Kish
