Mercedes-Benz of Ann Arbor

I'm no longer in the area but thought I would give some feedback on the service I received the first and only time I came in. Initially it was for headlight wiper repair and asked for a thorough inspection feedback on the service I received the first and only time I came in. Initially it was for headlight wiper repair and asked for a thorough inspection as well. I asked the advisor to have the mechanic check for a clunking noise that was coming from the drivers side of the car. It was pretty loud and only happened when I was pulling into a driveway or parking lot (over a small hump). They said the mechanic checked it out and found nothing wrong and yet the loud clunk still existed. It continued to happen and not only was I concerned for my families safety, but worried more damage could be done because the problem was not addressed. Recently I took the car to a very small repair shop because it was getting louder and became intolerable. I watched them put it on a lift and within 5 minutes they discovered the problem. The left rear shock was broken. The mechanic brought me out, pushed the tire up with his hands and it made the noise it's been making for over a year. I'm disappointed that this firm charged me over $200 an hour to work on my vehicle but couldn't find something so simple. I feel I overpaid for what should have been a premium service. More

This MB Dealership is the BEST by far. It's the PEOPLE that make the difference there. Brenda M, Susie, and the rest. U ROCK! that make the difference there. Brenda M, Susie, and the rest. U ROCK! More

Be careful with these guys... when they are selling, they behaves much differently than when they need to help you to sort out an issue post sales!! behaves much differently than when they need to help you to sort out an issue post sales!! More

For starters I normally avoid major dealerships due to bad attitudes and greediness!!!! Let me tell you, I had the most amazing 🤩 experience at MERCEDES BENZ OF ANN ARBOR!!! For starters Tristen bad attitudes and greediness!!!! Let me tell you, I had the most amazing 🤩 experience at MERCEDES BENZ OF ANN ARBOR!!! For starters Tristen Pollet, my awesome sales representative,picked me up early in the morning (from my home) and we both made our way to the dealership with coffee in hand and smiles on our faces. Sales manager Louie Richards put a sweet deal together and I am now on my way home with a MERCEDES BENZ GLK350!!! Please see Tristen if you want honesty, compassion, and mainly patience.....you won’t me dissatisfied or disappointed!!! More

Mike was phenomenal to work with, absolutely professional, patient, zero pressure and made us feel really valued. Mike was engaging and made us feel welcome and comfortable from the moment we wa professional, patient, zero pressure and made us feel really valued. Mike was engaging and made us feel welcome and comfortable from the moment we walked into the dealership! The sales manager Dan also came by to introduce himself which made us feel special. We have not purchased yet but when we are ready Mike and the team at Mercedes is where we want to take our business. Outstanding experience! More

Mickey was phenomenal to work with. He was very transparent from the second we sat down but still took the time to look through all of the research I had done on my own for the car I was looking to transparent from the second we sat down but still took the time to look through all of the research I had done on my own for the car I was looking to buy. It never felt like any games were being played and overall it was an extremely pleasant experience. Would highly recommend Mickey and this dealership for your next Mercedes purchase More