Mercedes-Benz of Ann Arbor

Customer Service - Great!!! I blew a tire on a Friday night. Was towed and left at the dealership. Came in as soon as they opened Saturday morning and Shawn squeezed me in imme I blew a tire on a Friday night. Was towed and left at the dealership. Came in as soon as they opened Saturday morning and Shawn squeezed me in immediately and had me out the door within an hour. Always a pleasure at this dealership!! More

Perfect Outcome Nick has the perfect professional attitude. He was courteous, honest, and did exactly what he said. I'd go back to this dealer in a heartbeat to buy a Nick has the perfect professional attitude. He was courteous, honest, and did exactly what he said. I'd go back to this dealer in a heartbeat to buy another car. More

Routine maintenance and repair of AirMatic suspension They fit me in when there were no available appointments. The service was fast and fair, and handled with professionalism. I recommend highly the de They fit me in when there were no available appointments. The service was fast and fair, and handled with professionalism. I recommend highly the dealership. More

maintenance review Mark and his team were excellent and very acoomodating to me and my family. The took care of us promptly and without issues. Good job! Mark and his team were excellent and very acoomodating to me and my family. The took care of us promptly and without issues. Good job! More

Excellent service. My wife and I have been using this dealership for several years. Whether it is to buy vehicles or to get them serviced, these folks are the best. To p My wife and I have been using this dealership for several years. Whether it is to buy vehicles or to get them serviced, these folks are the best. To purchase vehicles, we dealt with Christie Armstrong , and Elio Coventry, the sales manager. I've had my new SLK for a month now, and these two are still going out of their ways to answer questions or help with any requests I have. For service: Mark Tomasi and Shawn Durham are, in my opinion, two of the most knowledgeable and helpful guys anywhere. Sometimes when you have questions or concerns, and the people you're asking don't really know the answer, they give you something that you know instinctively couldn't be right. Not these guys: They know what they're talking about. I'm pretty mechanically savvy, and I've always found that what I've been told by them is absolutely correct. Add that to some of the best customer service I've ever had, in any service facility anywhere, you have the perfect team. One example: We had a maintenance problem 80 miles outside Chattanooga. I called Mark. By the time we got to Chattanooga, he had arranged with a dealership there for an immediate service appointment, and gave us directions. I hardly had time to look around at the new cars, when ours was taken care of and ready to go. I don't know how it gets any better than that. More

S550-service Very friendly and professional staff. Were able to accommodate me on very short notice and most important, they followed up with me on a regular and t Very friendly and professional staff. Were able to accommodate me on very short notice and most important, they followed up with me on a regular and timely basis; I did not have to chase them down for information. High recommend them. More

Would Recommend MB of Ann Arbor Mb of A2 got me in and out in a couple of hours of doing a major service on my 2013 c300. They were polite and Efficient. Mb of A2 got me in and out in a couple of hours of doing a major service on my 2013 c300. They were polite and Efficient. More

Service appointment Outstanding! They've set the standard for prompt, courteous, fast and efficient service. Scheduling was easy, they were ready when I arrived, knew wha Outstanding! They've set the standard for prompt, courteous, fast and efficient service. Scheduling was easy, they were ready when I arrived, knew what service I needed and completed the job on time. Well done, thank you. More

Very Easy Mercedes Benz of Ann Arbor has been great! From the purchase of my car to most recently the oil change. No complaints and Shawn is great to work wit Mercedes Benz of Ann Arbor has been great! From the purchase of my car to most recently the oil change. No complaints and Shawn is great to work with. More