Mercedes-Benz of Ann Arbor

Met all expectations This dealership has always been reliable in the service area. It's the kind of service which one would come to expect from Mercedes-Benz. This dealership has always been reliable in the service area. It's the kind of service which one would come to expect from Mercedes-Benz. More

best customer service period! I have always been treated extremely well when doing any business. I have been to a few other Mercedes dealers and they simply can't measure up I have always been treated extremely well when doing any business. I have been to a few other Mercedes dealers and they simply can't measure up More

first service experience I worked with Shawn in service. I am very satisfied with his efforts during my first service appointment since buying my MB-E350 CPO. He was cheerful, I worked with Shawn in service. I am very satisfied with his efforts during my first service appointment since buying my MB-E350 CPO. He was cheerful, well informed, personalized my appointment and addressed my concerns. I would highly recommend him, and the dealership. Both he, and the dealership are excellent in my opinion . Dr. C.P. Fischer MD More

Excellent service and customer care Shawn Durham is a very conscientious service tech and provides outstanding service. He's very courteous and kept me informed as the service progress Shawn Durham is a very conscientious service tech and provides outstanding service. He's very courteous and kept me informed as the service progressed. I'm a very big fan of this dealership and the staff, purchasing my second car from them several months ago due in large part to the excellent service I receive on an ongoing basis. More

A few words The dealership is ok. It does seem like I meet someone different as a service writer each time I come over. I would to be advised of specials once a w The dealership is ok. It does seem like I meet someone different as a service writer each time I come over. I would to be advised of specials once a while. That would be great for timing service. More

Purchased used car Christi was wonderful to work with. Excellent attention to detail and great customer service. Very easy to work with and provided a nice experience t Christi was wonderful to work with. Excellent attention to detail and great customer service. Very easy to work with and provided a nice experience to purchase a car. I would recommend her to anyone. More

Good experience Really good experience with the team there, much much better than where I stayed at St. Clair Shore. Must recommand to friends. The best choice for An Really good experience with the team there, much much better than where I stayed at St. Clair Shore. Must recommand to friends. The best choice for Ann Arbor friends. More

Bought ML Christianna Armstrong is a very professional and provided excellent service for the purchase of our new M-class Mercedes Benz SUV. She responds t Christianna Armstrong is a very professional and provided excellent service for the purchase of our new M-class Mercedes Benz SUV. She responds to all my messages and phone calls. Highly recommend her!! More

Service with Beth I had a lot of errands to run on the day I brought my car in. Instead of sitting in the lobby waiting, Beth offered me a loaner. I was pleased not t I had a lot of errands to run on the day I brought my car in. Instead of sitting in the lobby waiting, Beth offered me a loaner. I was pleased not to have to lose several hours out of my day waiting for routine service on my vehicle. More

First 10,000 mile check-up I needed an oil change because it had been a year since I purchased the vehicle even though there were only 3000 miles on it. I really didn't need th I needed an oil change because it had been a year since I purchased the vehicle even though there were only 3000 miles on it. I really didn't need the 10,000 mile check-up but because I had the prepaid maintenance plan, I had to use up the 10,000 mile check-up. I wish the prepaid maintenance plan was a little more flexible with the mileage for those of us who do not put that many miles on per year. More