Mercedes-Benz of Ann Arbor

Excellent Service Very fast in and out scheduled service for my CLS 550. Courtesy car was waiting for me as I dropped off my car so I didn't have to wait. My car was cl Very fast in and out scheduled service for my CLS 550. Courtesy car was waiting for me as I dropped off my car so I didn't have to wait. My car was cleaned and returned that day. More

A very purposeful and respectful experience I was recommended to Mercedes Benz of Ann Arbor by a friend. I was very pleasantly surprised by my experience in leasing a vehicle, and actually enjoy I was recommended to Mercedes Benz of Ann Arbor by a friend. I was very pleasantly surprised by my experience in leasing a vehicle, and actually enjoyed the experience. I was able to make an appointment - which I like - and was met and expected when I arrived. Ismail Karabulut had exactly the types of vehicle I was looking for (ML 250) and gave me excellent service throughout the process. Elio Coventry was also excellent to deal with. They were both very respectful of my time, which means a lot to me. I am absolutely delighted with my new car and feel confident that Ismail, Elio and the team will support me with service and information when I need it. I commend Ismail for his professionalism and caring approach, and the all-round excellence of MB of A2. More

Everything Went Smooth This is my second car from Mercedes of Ann Arbor. Both times, I had a great experience purchasing my Mercedes E 350 CPO. First and foremost, they make This is my second car from Mercedes of Ann Arbor. Both times, I had a great experience purchasing my Mercedes E 350 CPO. First and foremost, they make you feel comfortable from the time you walk in. Everyone is cordial and they'll do whatever it takes to give you a fair deal. One thing I can tell you about the people that serve you is that they'll go the extra mile to give you complete satisfaction, without asking for anything in return. Both my sales person and my finance person did an extraordinary job of making me a happy man by the time I left with a great car. All the i's are dotted and the t's are crossed. I highly recommend this dealership! More

Unpleasant experience with Beth Chavez Beth Chavez displayed a rude and unprofessional demeanor when speaking to me in the service area. I approached her after picking up my car from the b Beth Chavez displayed a rude and unprofessional demeanor when speaking to me in the service area. I approached her after picking up my car from the body shop. While driving my car I noticed that my notification panel was dark. I was just a few feet away from the dealership and drove in to the service area where I exited my vehicle and saw Beth. I greeted her and explained my situation . She was curt and condescending with me. Her response to my concern was " go back to the body shop and let them fix it". Fortunately as I was entering my car, I saw my sales person (Ismail)coming from the service area. We greeted each other and I explain the problem with my vehicle. He immediately entered my car and took one minute to solve the problem. I thanked him and we talked about my new car experience. More

GREAT sales experience This is my third Mercedes Benz purchase and by far the very best. Ismail made the entire process very pleasant. Will purchase from Mercedes Benz of This is my third Mercedes Benz purchase and by far the very best. Ismail made the entire process very pleasant. Will purchase from Mercedes Benz of Ann Arbor again! More

excellant service all the way i was treated with respect from the time i walked in. the dealer treated me well and was patient and very upfront and honest with me. i felt like it w i was treated with respect from the time i walked in. the dealer treated me well and was patient and very upfront and honest with me. i felt like it was my friend selling me a car. More

QUALITY WORK, LOCATED SERVICE NEEDS. PROBLEM OCCURRED OUT OF STATE. BROUGHT TO MY LOCAL DEALERSHIP. SERIOUS ENGINE PROBLEM DETERMINED, FIXED, NOW WORKS PERFECTLY. SHAWN IN SERVICE KEPT ME PROBLEM OCCURRED OUT OF STATE. BROUGHT TO MY LOCAL DEALERSHIP. SERIOUS ENGINE PROBLEM DETERMINED, FIXED, NOW WORKS PERFECTLY. SHAWN IN SERVICE KEPT ME APPRAISED AS THE DAY WENT ON. TOTALLY SATISFIED WITH THE WORK AND ATTENTION BY DEALERSHIP PERSONNEL. More

lONG TIME WAIT FOR SERVICE. DEALERSHIP NEEDS TO BE FRIENDLY Well. My first experience at this dealership. It was like servicing a number. Dealership needs to interact more with the customer. Charges nee Well. My first experience at this dealership. It was like servicing a number. Dealership needs to interact more with the customer. Charges needs to be explained more thoroughly," not it is what it costs". First year warranty not explained. when we bought the SUV, I though we were told that we gt free maintenance for 2 years More

GREAT SERVICE. NICE EASY SALE.. A+++++ We couldnt have been more happier with the C300 we bought from AA Mercedes. Christianna Armstrong was a professional in every way. My wife Kelly and We couldnt have been more happier with the C300 we bought from AA Mercedes. Christianna Armstrong was a professional in every way. My wife Kelly and i felt so secure and comfortable, we made the deal that day. High praise and many thanks to Cristianna and Ann Arbor Mercedes More

Loaner Quick and through service. Helpful with addressing concerns and followed up with updated information. Made me feel like my vehicle was in good hands a Quick and through service. Helpful with addressing concerns and followed up with updated information. Made me feel like my vehicle was in good hands and provided me with transportation that suited my need. More