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Mercedes-Benz of Ann Arbor
Ann Arbor, MI
433 Reviews
There are a number of reasons why so many drivers go to the Mercedes-Benz of Ann Arbor showroom, so we're going to do our best to outline them all for you.
First and foremost, we're renowned in the greater Ann Arbor, Westland, Detroit and Canton areas for our superb selection of new Mercedes-Benz models, plain and simple. Of course, our love for these cars often brings them back to our showroom in a number of ways.
For instance, when it comes time to upgrade, many of our loyal customers return their vehicle to be traded in. These used cars are also offered to our valuable customers, some are even certified with the same guaranteed performance and quality as new ones.
Helping you find your next car is only the beginning of the Mercedes-Benz of Ann Arbor experience. From there, our team of financing experts will help you drive home that car you've been eyeing, on your terms.
Of course, nobody wants to be forgotten after the purchase of a new or pre-owned Mercedes-Benz. That's why we staff a state-of-the-art auto repair center is highly trained and equipped with the latest Mercedes-Benz parts.
Interested in utilizing one of our areas of expertise? Come visit us at 570 Auto Mall Dr Ann Arbor, Michigan for all your automotive needs and an experience that's satisfying, worry-free, and at your convenience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 10:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 433 reviews
October 07, 2015
2012 C300 Awesome experience at this dealership! Dealt with Christi Armstrong, she was great, had everything ready when I picked up the vehicle. Great after sal Awesome experience at this dealership! Dealt with Christi Armstrong, she was great, had everything ready when I picked up the vehicle. Great after sale follow-up. They seem to truly care, which is why they will get my repeat business for next vehicle. Thanks Again MB of Ann Arbor! More
by MarcTheShark
Employees Worked With
Christianna Armstrong
October 06, 2015
Exceptional Customer Service! My salesperson, Hayley, far exceeded my expectations for customer service; which I have to admit is difficult to do. She was extremely professional, My salesperson, Hayley, far exceeded my expectations for customer service; which I have to admit is difficult to do. She was extremely professional, helpful and went above and beyond to help me. I was in the process of moving across the country and she did everything possible to ensure the purchasing process would be quick and painless. Not only would I recommend her to family and friends, but I will return to MI to purchase my next vehicle from her as well. Thank you, Hayley! More
by MM
Employees Worked With
Hayley Upshur
October 05, 2015
Great Experience at Mercedes-Benz in Ann Arbor Mr. Ismail Karabulut is a very professional and patient person. I will definitely recommend him to my friends who would like to either purchase or lea Mr. Ismail Karabulut is a very professional and patient person. I will definitely recommend him to my friends who would like to either purchase or lease German Vehicle in the near future. More
by ywliu.um
Employees Worked With
Ismail Karabulut, Lou Kish, Dan Wilson
October 03, 2015
Great Leasing Experience We Leased a C300 from this dealer last week. The total experience was an A+ experience. Salesperson Ismail was great to work with. Elio the sales mana We Leased a C300 from this dealer last week. The total experience was an A+ experience. Salesperson Ismail was great to work with. Elio the sales manager was knowledgeable and professional. Will do it again without a question. More
by Nivin
Employees Worked With
Ismail Karabulut
October 02, 2015
THE BEST OR NOTHING Benz of Ann Arbor is the best dealership or nothing. Recently, I called my salesman Kyle Norman and inquired about purchasing my 3rd Benz. We set up Benz of Ann Arbor is the best dealership or nothing. Recently, I called my salesman Kyle Norman and inquired about purchasing my 3rd Benz. We set up an appointment and the experience was great. Kyle was on time, very polite and very knowledgeable of the vehicle. I didn't want to waste a lot of time in the dealership so he already had several cars picked out AND he had preliminary numbers on all vehicles. The manager (Elio Coventry) gave me a very fair price for my trade (2010 E350) and a great deal on my new 2016 E350. This dealership masters on a NON-PUSHING, NO HAGGLING sales strategy. Kyle and I were laughing at so much other stuff, the approval seemed like an interruption of a good time (lol). Benz of Ann Arbor has a customer for life. I have purchased 2 cars from them and will continue this relationship forever. Kyle is the man. If you are looking to purchase your first Benz with a no pressure salesman at a no pressure dealership, Benz of Ann Arbor is your place. Special Shout out to Shawn Durham my service man. He assisted me with all the warranty work of my other 2 Benz vehicles. Simpy the best. Donuts coming to the dealership. Compliments of a very satisfied customer. See you in 2017 for Benz #4. TO GOD BE THE GLORY! More
by Dr. J
Employees Worked With
Kyle Norman, Shawn Durham
September 30, 2015
They don't want to sell cars here Wow. Mercedes Benz....A well deserved reputation earned over decades but lost in Ann Arbor in 6 months. Last November, when I tried to buy a new GLK, Wow. Mercedes Benz....A well deserved reputation earned over decades but lost in Ann Arbor in 6 months. Last November, when I tried to buy a new GLK, I was tossed between sales people only to learn that 2 of the 3 no longer worked there after about 3 weeks. So when I started working with a 3rd sales person, he was very arrogant and condescending about MB and the pricing of the cars. In fact, he didn't return calls when I left them. Well they always say that if you don't want the customer bothering, don't call them back. Ann Arbor has that down to a science. Interestingly enough, I started to ask around (other MB dealerships in Novi, Toledo/N. Ohio, and Ft. Wayne) only to find out that the other dealerships were nice and appreciative to have new business. I wish I was buying 3 cars so I could give them each some business because they were all so nice. I ended up buying from Novi because they 1) Agreed to my price, 2) had the inventory and 3) took my trade in as well as the price I wanted. Now the negotiation was not easy but we were able to make it work. MB of Ann Arbor....they never called me back. I wonder how they even stay in business. I thought with the recent change in ownership they would have a different attitude but that is not the case. Go elsewhere to get good sales representation of MB cars. Unless you like be treated like S*#!! More
by DaveyBoySju
Employees Worked With
no longer works there
September 29, 2015
Nice customer experience I went in to see an E class, and although I didn't buy the car I felt the customer experience was great and Kyle showed us around and took the time to I went in to see an E class, and although I didn't buy the car I felt the customer experience was great and Kyle showed us around and took the time to answer all our questions and show around other models, without being pushy or putting pressure at all. Thanks Kyle for taking the time, will not hesitate to visit MB Ann Arbor again! More
by felix123
Employees Worked With
Brenda, Kurt Morin, Kyle Norman
September 26, 2015
Great client service From the first phone call inquiry, to driving my new car off the lot, the experience was professional, thorough, and comfortable! Ismail was knowledg From the first phone call inquiry, to driving my new car off the lot, the experience was professional, thorough, and comfortable! Ismail was knowledgeable, and so helpful explaining all the options of my new vehicle. I hope I am able to refer him, and will make the drive to Ann Arbor again in the future, Thank you! More
by maddie
Employees Worked With
Ismail Karabulut
September 23, 2015
Best costumer service I've ever experienced! I have had my 2008 mercedes C300 serviced at this dealership for the past almost 3 years. The customer service had been exceptional, every time. I've I have had my 2008 mercedes C300 serviced at this dealership for the past almost 3 years. The customer service had been exceptional, every time. I've taken my vehicle in for tire repair a few times and every time, they provided me with a loaner car so I could get to my out-of-town job. I so appreciate the friendly, helpful people who work at Mercedes Benz of Ann Arbor More
by drsongheli
Employees Worked With
Beth Chavez, Shawn Durham
September 20, 2015
Excellent Process I recently purchased my 3rd vehicle from Mercedes Benz of Ann Arbor and my second from Nick Feroce. Nick is easy to deal with and plays no games. Ve I recently purchased my 3rd vehicle from Mercedes Benz of Ann Arbor and my second from Nick Feroce. Nick is easy to deal with and plays no games. Very easy transaction and great customer service. I will continue to always look here for my next vehicle. More
by David123
Employees Worked With
Kurt Morin, Nick Feroce
