Mercedes-Benz of Ann Arbor

sales and first service Evan was our salesperson and did an excellent job of providing all of the information that we wanted without any pressure. My wife and I do not like Evan was our salesperson and did an excellent job of providing all of the information that we wanted without any pressure. My wife and I do not like pressure, we usually know what we want and buy it. He was a good match. Everyone in the sales office was pleasant and tried to be helpful. The first time in for service was equally pleasant, easy and everything went smoothly. I am usually happy when the warranty runs out on a car so that I do not have to return to the dealership. This time I am pretty sure that I will continue to return to this dealership. More

Buying Used Vehicle Highly Reccomend this Dealer to anyone looking for a new or used Car. Took the Stress out of buying, made it Very easy to work with and no pressure, E Highly Reccomend this Dealer to anyone looking for a new or used Car. Took the Stress out of buying, made it Very easy to work with and no pressure, Everyone from my Salesperson Christi, to the Finance guy Lou, To the Customer Care Specialist Jelani was a pleasure to work with. More

Great and quick overall experience I was 1 hour away from buying a BMW, when Micah Goss called me up to advise me on a deal on a 2016 GLE. Micah was very easy and clear to work with an I was 1 hour away from buying a BMW, when Micah Goss called me up to advise me on a deal on a 2016 GLE. Micah was very easy and clear to work with and I am not one that likes to sit at a dealership and spend hours negotiating a deal. Micah was very responsive vial email and our visits and I was able to get my car in less than an hour total at the dealership. What impressed me about Micah was his knowledge of the vehicle and his understanding of my expectations. He even took my trade in return and dropped it off at the Jeep dealership. I was very happy with the experience and look forward to doing more business with them in the future More

Christi Armstrong helped me with my recent purchase. Christianna Armstrong was very patient as I could not decide if I should lease or buy my brand new 2015 GLA 250. She remain courteous & professional d Christianna Armstrong was very patient as I could not decide if I should lease or buy my brand new 2015 GLA 250. She remain courteous & professional during the entire time. Thank you Christi for all your help,in explaining all the gadgets in my GLA, honesty, and patience with me and my husband! Thank you Mercedes Benz of Ann Arbor The Marve's More

No Pretense, Honest and Pleasant These guys are hands down the best dealership I have used. They are civil human beings without pretense and very honest. You can't do better. If you a These guys are hands down the best dealership I have used. They are civil human beings without pretense and very honest. You can't do better. If you are like me and want a no fuss, no muss experience with people who tell it like it is, want your business and are working with you to get it done, these guys are it. I'd recommend them to anyone and I've done the dealerships in southeast Michigan and Northern Ohio. I will definitively be getting my next Mercedes from them and I have reccomended them to all of Mercedes owning friends. I never have a bad experience with them. Keep up the good work and you will have a life long customer in me. More

Great experience! Highly satisfied with customer service! Its been 3 days that I purchased my brand new 2016 GLC 300 4MATIC from Mercedes Benz of Ann Arbor and I can not complain about the service I received Its been 3 days that I purchased my brand new 2016 GLC 300 4MATIC from Mercedes Benz of Ann Arbor and I can not complain about the service I received at this dealership. I was initially at the showroom looking to buy a used car which luckily or unluckily got sold out and then laid my eyes upon this beauty. Special thanks to Ms. Armstrong who showed immense interest in trying to know what we are looking for exactly in a vehicle to giving us the right amount of information without overwhelming us to working hard to get this deal through in our favor. She guided us well at every step of the purchase till my boyfriend and I left the door with our shining new car. I'm rest assured I can count on her for any future correspondence regarding my purchase. Also, we would like to acknowledge Mr. Elio Coventry's help and support on the financial end of things. Referrals coming your way! More

Awesome experience Entering a Mercedes-Benz dealership can be quite intimidating, however I have to say this experience was a pleasant one. The staff was great, especial Entering a Mercedes-Benz dealership can be quite intimidating, however I have to say this experience was a pleasant one. The staff was great, especially Micah. I'm quite indecisive, and he was able to answer all of my questions and address my concerns. He was very personable and attentive. I would definitely recommend this dealership to others. More

From 1967 to 2009 The service staff at Mercedes Benz of Ann Arbor is consistently one of the best I've ever worked with. Always pleasant and always helpful, I feel lik The service staff at Mercedes Benz of Ann Arbor is consistently one of the best I've ever worked with. Always pleasant and always helpful, I feel like part of the family. Mark always has time for my questions and always seems to squeeze me in when I "need" to get something done. Tim is the best mechanic I've ever worked with and he takes care of all 6 of my mercedes vehicles, even my "67. More

Always exceptional service and care This dealership and the care they give their customers is second to none. Go ahead try them, I know you won't be disappointed. Pgoda This dealership and the care they give their customers is second to none. Go ahead try them, I know you won't be disappointed. Pgoda More

Exceptional and Professional Customer Service I would like to thank Ms. Christianna Armstrong for being a such a professional sales woman. Ms. Armstrongs attention to detail and her ability to li I would like to thank Ms. Christianna Armstrong for being a such a professional sales woman. Ms. Armstrongs attention to detail and her ability to listen to what I was looking for in my purchase of a 2016 GL 550 SUV was magnificent. I appreciate the number of telephone calls/emails received from Ms. Armstrong keeping me updated on my new vehicle. From the customer service representative to the manager and finance personnel, they all made me feel comfortable with my purchase. Thank you again for your exceptional customer service, professionalism and friendly personalities. More