Mercedes-Benz of Ann Arbor

"TOP NOTCH SERVICE" I purchased my first used Mercedes Benz in December of 2015, and I have to say my experience was painless. Micah Goss was an excellent sales professi I purchased my first used Mercedes Benz in December of 2015, and I have to say my experience was painless. Micah Goss was an excellent sales professional and the dealership in Ann Arbor went above and beyond to make sure that I was satisfied. Although the dealership was 45 minutes away from where I live, it was worth the trip. I got the exact car I wanted (GLK 350) and I bought one that was even better, less miles and newer and the cost was not much more. I would definitely send someone buying a Mercedes to go to Micah in Ann Arbor. Dayna C More

Great Experience The dealership was great to work with. I leased a 2015 S550 and Micah Goss was my sales person who did an excellent job of providing a good experienc The dealership was great to work with. I leased a 2015 S550 and Micah Goss was my sales person who did an excellent job of providing a good experience. It was a low pressure experience and he as well as the financial department were expeditious at providing a very competitive quote on the car that I ultimatley ended up leasing. Would highly recommend Micah as well as the dealership. More

Excellent Customer Service Visited Mercedes Benz Ann Arbor after my husband had been talking to them on the phone for several days. Micah Goss was my sales person. My experienc Visited Mercedes Benz Ann Arbor after my husband had been talking to them on the phone for several days. Micah Goss was my sales person. My experience with Micah was great from start to finish. He was not pushy and listened to what I wanted and expected in my choice of Mercedes. I went in looking at the C 300 but found that the E 350 better suited my needs. I told Micah what I wanted as options on the vehicle and he led me to just the right one. Not only that, Micah even delivered my auto to me due to the distance and my not being able to make the drive when I was ready to take delivery. I love my car! I will continue to do business with Micah as I continue to lease Mercedes Benz's. Thanks again Mich, for a great experience at Mercedes Benz, Ann Arbor More

Great purchasing experience This is not my first purchase from this dealership, but i can say the service has gone up over the past few years. Ismail was patient and made sure a This is not my first purchase from this dealership, but i can say the service has gone up over the past few years. Ismail was patient and made sure all my questions were answered. More

A+ Car Buying Experience I drove more than 2 hours to shop at this dealership based on recommendations from friends. It was definitely worth the drive. Eric worked patiently I drove more than 2 hours to shop at this dealership based on recommendations from friends. It was definitely worth the drive. Eric worked patiently with me to help me figure out exactly the Certified Pre-Owned Vehicle I wanted - and it was not the one I thought I wanted when I first arrived! I am so happy with my 'new' car and the entire purchase experience felt open and transparent. Since this is the dealership that will be servicing my car, and since it is a significant distance from my home, it was important for me to feel comfortable trusting the team at Mercedes Benz of Ann Arbor -otherwise it would not be worth the trip. I am confident I have made a good choice - both a good car choice and a good team choice. I recommend them without any reservations. More

Bad Experience with them Very bad experience with the sale person and this dealer. The sale person is Ismail, a young guy. I had a very good impression with him in the beginni Very bad experience with the sale person and this dealer. The sale person is Ismail, a young guy. I had a very good impression with him in the beginning. Then I realized that he lie to me every time when he spoke. two month ago, I went to this dealer to purchase GLE 300. They do not have the specs I wanted, so they told me they can order it for me. this guy told me that it would take one and half month to deliver. I deposited 1000 dollar in the following day, everything seems OK. Then I realized something was wrong, I asked him the confirmation of the order, he dids not send to me. he just drag his feet and trying to make up some excuses . and a couple days later, he told me that he will try to contact other dealer to see they have the car, so they did not need to order from manufacturer. I trusted him. And he told me finally they got the deal, it will deliver the car in the end of the May. However he still did not send any confirmation. He just take a fake picture and told me it already placed the order. two days ago, I sent a text to ask the progress of the car, this guy did not want to response by text, because it will contradict what he promised , he called me saying that it will need another 1 and half month to build and he offer me other similar car. I was very pissed off I realized this guy just play this game, he just want to sell the car they have in stock, they did not even order the car for me. He wasted me a lot of time and lies. He is holding the bible on his hand and LIE LIE LIE. Anyway, I got my refund back,otherwise I will bring media to this to expose their sale strategy. Everything I said here is true, I did not make up anything. I just want to share with people, so they do not make the same mistake I have. Do not recommend this dealer. More

Perfect This dealership is really good, they did everything they could to get me in a car everybody said they couldn't get me in, the absolute best! This dealership is really good, they did everything they could to get me in a car everybody said they couldn't get me in, the absolute best! More

First Mercedes Benz purchase This is my first Mercedes Benz purchase and could not expect anything better than what Mercedes Benz of Ann Arbor offered me. Andrea setup an appointm This is my first Mercedes Benz purchase and could not expect anything better than what Mercedes Benz of Ann Arbor offered me. Andrea setup an appointment to test drive the vehicle and I received a warm welcome inside. She took time to explain all the features of the vehicle. The staff recognized me by my name in my second visit a week later and very friendly, informative and patient with me in confirming the deal. It is very appreciable for them to hold the vehicle until my finances are cleared. Everyone made me feel comfortable and confident during the purchase period and I will recommend my friends and family this dealership in SE Michigan. More

Service for GL450 Service from Mercedes Benz of Ann Arbor is truly exceptional. I've had Matt Davis as my service advisor. He is such a nice gentleman, very professiona Service from Mercedes Benz of Ann Arbor is truly exceptional. I've had Matt Davis as my service advisor. He is such a nice gentleman, very professional and a true asset of this dealership. I don't mind driving all the way to Ann Arbor to get my car serviced because it's all worthwhile. They even provide a free loaner if they have to service your vehicle more than 3 hours. Keep up with the good work!, More

First Dealership Purchase I have always bought all of my vehicles from a private seller. Mainly due to the thought that I would be over paying and having to deal with a pushy s I have always bought all of my vehicles from a private seller. Mainly due to the thought that I would be over paying and having to deal with a pushy sales person who would be pressuring me into buying extra warranties and service plans. While searching online for months trying to find the vehicle that met all of my criteria, I finally found the perfect match. I was able to get a hold of Christi who set me up with a day to check out the vehicle and answer any questions. After a test drive, some questions, and a no pressure talk of payment options, I found myself in my awesome GMC Terrain that I love. Thank you Christi for being so Friendly and knowledgeable and making my first purchase from a dealership a great experience. More