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Mercedes-Benz of Ann Arbor

Ann Arbor, MI

3.5
433 Reviews
There are a number of reasons why so many drivers go to the Mercedes-Benz of Ann Arbor showroom, so we're going to do our best to outline them all for you. First and foremost, we're renowned in the greater Ann Arbor, Westland, Detroit and Canton areas for our superb selection of new Mercedes-Benz models, plain and simple. Of course, our love for these cars often brings them back to our showroom in a number of ways. For instance, when it comes time to upgrade, many of our loyal customers return their vehicle to be traded in. These used cars are also offered to our valuable customers, some are even certified with the same guaranteed performance and quality as new ones. Helping you find your next car is only the beginning of the Mercedes-Benz of Ann Arbor experience. From there, our team of financing experts will help you drive home that car you've been eyeing, on your terms. Of course, nobody wants to be forgotten after the purchase of a new or pre-owned Mercedes-Benz. That's why we staff a state-of-the-art auto repair center is highly trained and equipped with the latest Mercedes-Benz parts. Interested in utilizing one of our areas of expertise? Come visit us at 570 Auto Mall Dr Ann Arbor, Michigan for all your automotive needs and an experience that's satisfying, worry-free, and at your convenience.
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570 Auto Mall Drive

Ann Arbor, MI

48103

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Showing 433 reviews

November 11, 2024

We came in to look at a used car we saw online. When we were waiting for someone to help us we overheard what appeared to be a manager screaming and swearing at another person. He then went into hi More

by LHoward
Recommend Dealer
No
Employees Worked With
We ended up leaving before anyone could help
August 12, 2024

Susie Arrow was awesome! She was very friendly, professional, and helpful. The dealership was clean More

by nancyd
Recommend Dealer
Yes
Employees Worked With
SUSIE ARROW
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 12, 2024 -

Mercedes-Benz of Ann Arbor responded

Hi Nancy, Thank you for the review. We are glad your time with us was a professional experience. We hope to see you again here at Mercedes-Benz of Ann Arbor.

March 01, 2024

Called, setup an appointment, had my car diagnosed. $8500 worth of repairs required, no problem as I have a 3rd party warranty. Had the RO (Repair Order) sent to the warranty company who replied same d More

by A C
Service Price Transparency
Service Communication
Recommend Dealer
No
Employees Worked With
Shannon Richards
Mar 05, 2024 -

Mercedes-Benz of Ann Arbor responded

A.C., I'm sorry to hear about the challenges you've faced, and we understand your frustration. It's disheartening to hear about the miscommunication and lack of responsiveness you've encountered. Please reach out to us through the number below to discuss your situation and work towards a resolution. Thank you for sharing your feedback, and I hope the dealership can work towards resolving your concerns and providing a more positive experience in the future. Best, Kan Dhitrojana - Service Manager - (734) 800-1501

December 27, 2023

This dealership was extremely clean and well organized. The representatives were professional, friendly and courteous. More

by joeybats1951
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dina Jarouche
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John, Cameron & Louie
Dec 29, 2023 -

Mercedes-Benz of Ann Arbor responded

Hi, thank you so much for your positive comments about Mercedes-Benz of Ann Arbor! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 08, 2023

I purchased a Mercedes Benz 2015 CLA recently online. Excited to get my vehicle, but still I couldn’t help but notice my left headlight was not in the best of conditions after I had purchased it. Safe to More

by M. Thomas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn Durham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 09, 2023 -

Mercedes-Benz of Ann Arbor responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Ann Arbor! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 04, 2023

Service adviser Shannon Richards proved to be unprofessional, uncooperative, rude and unhelpful. She personally advised the extended warranty company to not cover any work because the vehicle is More

by Acatana2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Shannon Richards
Dec 05, 2023 -

Mercedes-Benz of Ann Arbor responded

Hi, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (734) 663-3300. We look forward to hearing from you.

November 11, 2023

2023. .. One year later after the previous bad experience. Service A, oil change. We decided to try a different approach and wait for the car in the dealers More

by Adrian
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Shawn Durham
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 12, 2023 -

Mercedes-Benz of Ann Arbor responded

Hi Adrian, we regret to hear that you had this experience with us. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (734) 663-3300. We look forward to hearing from you.

October 11, 2023

Awful customer service. Absolutely no regard for resolving repeated issues of a long-time Mercedes customer. The GM refuses to return calls and there is absolutely no accoun More

by DP12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bryan Dandurand
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 13, 2023 -

Mercedes-Benz of Ann Arbor responded

Hello, thank you for taking the time to leave us feedback about your experience with us. We would like to work towards a resolution, so if you are willing, please reach out to us at (734) 663-3300 to discuss this further.

January 15, 2022

We had our car towed and dropped it off they called us what was wrong and how long it would be. Also that it was covered under the warranty. We came and picked it up 2 days later the staff was so friendl More

by sexyboomitworks6374
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike In service
Jan 25, 2022 -

Mercedes-Benz of Ann Arbor responded

Thank you so much for your 5-star review! We will share this with the store team to let them know to keep up the amazing work.

December 28, 2021

I took my car here for all 6 years of graduate school, and they really took care of me. My advisor was Shawn, and he was the best. When I had service appointments, it was always a very open conversation a More

by JC
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shawn Durham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 30, 2021 -

Mercedes-Benz of Ann Arbor responded

Jessica, we are so thankful for your business over the years and are happy to hear that our staff has always been accommodating to your needs. Whenever you are back in Michigan, you know where to find us!

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