Mercedes-Benz of Anaheim - Service Center

I had just purchased a '99 CLK320 at auction. When we went to pickup the car, the key would not work in the EIS module. We went into the dealership to order another key. We were told that we had to hav went to pickup the car, the key would not work in the EIS module. We went into the dealership to order another key. We were told that we had to have the car towed in the stealership before they would sell us a new key. After spending an hour providing documentation they finally relented and allowed me to order another key. I was promised two days but it took a week. The new key did not solve the problem so I was told that they needed the car to diagnois the problem. Reluctently, I had the car towed over to them. Before telling me that the EIS module had to be replaced, they found $4,600 worth of "other" things that needed to be done. Finally they replaced the EIS module, for $1,479, plus $165 for a STAR diagnosis. They determined that the problem now was the cat converters which they would be delighted to replace for $2,800. I said "NO" and took the car to my independent mechanic (Fullerton 76, 714.996.1221) who did the job for $1,200. I appreciate that they have a beautiful facility that costs them $50,000 a month rent, but must they pay for it by ripping off customers? I think not. More

My insurance company raised my premiums, I called them and asked why, I have a perfect driving record with no accidents, they said I drove to many miles, I said how do you know how many miles I drove, an and asked why, I have a perfect driving record with no accidents, they said I drove to many miles, I said how do you know how many miles I drove, and they told me the exact miles on my mercedes when I had my last service at calber mercedes, this really ticked me off that caliber mercedes or mercedes benz is giving or selling my personal information to a 3rd party I called caliber mercedes and told them (I own two) you lost a customer for life, I will take my mercedes to a small independent for service, and will never purchase a new one again, I take my privacy seriously. So beware I guess there is no privacy with this company or manufacture. More

Poor communication- they never call to tell car is ready, what is going on. Most servicing is not done in a day. what is going on. Most servicing is not done in a day. More

i would appreciate if your employee would not get to close almost up in your face with a pressuring gesture its like they want you to buy right then or leave i like taking my time on looking around each close almost up in your face with a pressuring gesture its like they want you to buy right then or leave i like taking my time on looking around each and every dealer what there prices are if i like it or not it is up to me if i want to spend my hard earned money on your company so until i find and like what i want then i will spend my money on it..... More

I have purchased a G500 and CL55 from Ken Nam. He is a gracious gentleman and I got excellent prices. The service department has solved several very complex problem in a timely manner. This is especiall gracious gentleman and I got excellent prices. The service department has solved several very complex problem in a timely manner. This is especially significant with the G500, which most dealerships do not have properly trained staff to address. More

Bought and serviced my '95 Mercedes there. The service advisors do not appeared to have experienced significant turnovers over the nine years I've visited. They are always professional and straight forwa advisors do not appeared to have experienced significant turnovers over the nine years I've visited. They are always professional and straight forward; on top of the great service, their service rates have always been reasonable. I have never paid more than $40 for simple oil change and major services are always 10 to 20% below those charged by Fletcher, Downtown LA Motor, House of Import, etc.<br><br>I believe Caliber is the best hidden secret in Southern California. More