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Mercedes-Benz of Anaheim - Service Center

Anaheim, CA

4.8
786 Reviews

786 Reviews of Mercedes-Benz of Anaheim - Service Center

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January 17, 2025

Having been to other dealer (auto nation), I am incredibly pleased with Mercedes of Anaheim. I feel that everybody in general is a lot more courteous. More

by catsquad1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edward Hwang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 19, 2025 -

Mercedes-Benz of Anaheim responded

Hi, we are very happy to have provided you with such a positive experience! Thank you, and have a fantastic day!

January 16, 2025

Delfino was personable and very helpful and made my service and repair experience very easy. More

by Labrennler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Delfino Soto
Jan 18, 2025 -

Mercedes-Benz of Anaheim responded

Hi, we are glad Delfino could help! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

January 16, 2025

Johnny Kortlang provides exceptional customer service. The world would be a better place if there were more people like him. Truly grateful for him More

by Splashy Gary
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnny Kortlang
Jan 18, 2025 -

Mercedes-Benz of Anaheim responded

Hi, thank you for your kind review; we are happy to pass along your comments to Johnny here at Mercedes-Benz of Anaheim! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Mercedes-Benz of Anaheim!

January 14, 2025

The dealership is very clean and the set up lounge is nicely equipped with furnitures and refreshment coffee machines. The staff is very polite and efficient. Service is great especially Lauren Soto who More

by michael_shum
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lauren Soto
Jan 16, 2025 -

Mercedes-Benz of Anaheim responded

Hi, we are very happy Lauren Soto could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

January 12, 2025

Excellent service. Delfino explained all very well and provided me a very good service . Thank you More

by alex
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Delfino
Jan 14, 2025 -

Mercedes-Benz of Anaheim responded

Thank you for your visit. Please contact us if there's anything we can do to make your next visit a 5-star experience for you!

January 11, 2025

Mike and his team are awesome! This is how service is supposed to be done! More

by Ricky Racer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnny Lortlang
Jan 12, 2025 -

Mercedes-Benz of Anaheim responded

Hi Ricky, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Anaheim. Please let us know if there is anything else we can do for you; we are more than happy to help!

January 10, 2025

The service and maintenace department lacks a high level of accountability for delivering quaity to customers (me) in particular. More

by jetmaker1959
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Edward Hwang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 14, 2025 -

Mercedes-Benz of Anaheim responded

We apologize for the inconvenience caused by your recent service experience. We strive to provide exceptional service to all our customers, and it’s clear that we fell short in this instance. We will be contacting you to address your concerns and find a resolution. Please don't hesitate to reach out to me if you need anything in the meantime. Eddie Hwang General Manager Mercedes-Benz of Anaheim 714-777-7504 direct ehwang@mbofanaheim.com

January 08, 2025

With the front dest at the service department. Pushing us for unnecessary service and long waith time. I am not sure i should trust the front desk recommendations. I had much much better experie More

by Bahramhatefi
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jane Dehdashti
1.0
This rating includes all reviews, with more weight given to recent reviews.
Edward Hwang
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 09, 2025 -

Mercedes-Benz of Anaheim responded

We apologize for the inconvenience caused by your recent service experience. We strive to provide exceptional service to all our customers, and it’s clear that we fell short in this instance. We will be contacting you to address your concerns and find a resolution. Please don't hesitate to reach out to me if you need anything in the meantime. Eddie Hwang General Manager Mercedes-Benz of Anaheim 714-777-7504 direct ehwang@mbofanaheim.com

January 07, 2025

Great service was received by Cybelle to get my vehicle turned around as quick as possible. More

by mark
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cybelle
Jan 10, 2025 -

Mercedes-Benz of Anaheim responded

Hi Mark, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.

January 07, 2025

I’ve always had great service at this dealership over the years. I like having Mercedes trained and employed technicians and mechanics working on my car. Since I have an older car, having this peace of mind, More

by lewlee714
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lauren - service
Jan 10, 2025 -

Mercedes-Benz of Anaheim responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

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