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Mercedes-Benz of Anaheim - Service Center

Anaheim, CA

4.8
788 Reviews
Call Service Center (714) 777-1900

788 Reviews of Mercedes-Benz of Anaheim - Service Center

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February 05, 2024

The service rep was great but the time it took to repair the car was excessive. It took almost 5 days for a tech to see my car. More

by Mohammadh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department Mr Soto
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Feb 09, 2024 -

Mercedes-Benz of Anaheim responded

Thank you for providing feedback about your recent service experience. We apologize for any inconvenience caused by the extended repair time. We understand the importance of efficient service, and we appreciate your patience. Your feedback helps us improve our service and better meet your expectations in the future. Thank you for choosing our dealership, and we look forward to serving you more promptly on your next visit.

February 05, 2024

Very professional and polite service from everyone from when I first drove in until I got the car back More

by Bart smith
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Edward Hwang
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 09, 2024 -

Mercedes-Benz of Anaheim responded

Thank you for taking the time to share your positive experience with our dealership. We're delighted to hear that you received professional and polite service from our team. We appreciate your business and look forward to serving you again in the future!

February 04, 2024

Staff always friendly and try to do their best to serve. Thanks MCBZ of Anaheim More

by diana
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kellin
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Feb 08, 2024 -

Mercedes-Benz of Anaheim responded

Thank you for your kind words about our staff! We are excited to hear that we were able to provide you with an enjoyable experience!

February 03, 2024

Service dept and Brian were top notch. Thank you for taking care of my daughter’s car. Great communication. They did a great job. More

by Andrew Cromwell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edward Hwang
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Hyun Brian Kim
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Feb 08, 2024 -

Mercedes-Benz of Anaheim responded

We're delighted to hear that our service department, especially Brian, provided top-notch service and took care of your daughter's car. Great communication is key, and we're glad to know that we met your expectations. Thank you for choosing our dealership, and we appreciate your positive review!

February 02, 2024

Excellent Customer Service! Service department is ABSOLUTELY #1 with their service videos! Thank you for everything Lauren Soto ! Thank you so so much ! More

by Sandy1220
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lauren Soto
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Feb 06, 2024 -

Mercedes-Benz of Anaheim responded

We're thrilled to hear that you received excellent customer service and that the service department, especially Lauren, provided outstanding service with their videos. Thank you for choosing us, and we appreciate your positive review!

January 31, 2024

Great service happy with the service adviser John Hogan, happy with the professional exceeded expectations More

by Running2233
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John hogan
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Feb 01, 2024 -

Mercedes-Benz of Anaheim responded

It's fantastic to hear that you had a great experience and that John provided professional assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

January 25, 2024

Went through vehicle inspection and performed expected service in just two hours....just as they said they would More

by joetack58
Recommend Dealer
Yes
Employees Worked With
Delfino Soto , Vijay Ambakad
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Jan 26, 2024 -

Mercedes-Benz of Anaheim responded

We're pleased to hear that your vehicle inspection and expected service were efficiently completed within the promised timeframe of two hours. Your satisfaction is important to us, and we appreciate your feedback. Thank you for choosing our service!

January 23, 2024

Quality of the car is a 5 star as well as the service , technicians , customer service . More

by Nate
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roger , in service
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Jan 25, 2024 -

Mercedes-Benz of Anaheim responded

Thank you for the kind words Nate! We are very happy to hear that we were able to provide you with an enjoyable experience!

January 20, 2024

I found service advisor very courteous and the service was done as expected. But one thing I will never know how the work was done because there was no video . More

by Masoud925
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Horgan, Vijay Ambakad
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Jan 26, 2024 -

Mercedes-Benz of Anaheim responded

Thank you for your feedback. We're glad to hear that the service advisor was courteous and the service met your expectations. We value your input and aim to enhance your experience in the future. Safe travels!

January 19, 2024

Thanks to Mr. Kim for getting my car serviced quickly with great customer service. Above and beyond expectations. Regards Hieu More

by Hieu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Kim
Report | Print
Jan 25, 2024 -

Mercedes-Benz of Anaheim responded

Thank you for the kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!

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