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Mercedes-Benz of Anaheim - Service Center

Anaheim, CA

4.8
787 Reviews
Call Service Center (714) 777-1900

787 Reviews of Mercedes-Benz of Anaheim - Service Center

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February 23, 2024

Better than expected. Customer service was excellent. Accurate diagnosis. Fair pricing. They didn’t push me to authorize repairs. More

by Willy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Delfino Soto
Report | Print
Feb 25, 2024 -

Mercedes-Benz of Anaheim responded

We're thrilled to hear that your experience was better than expected! It's great that you found the customer service excellent, received an accurate diagnosis, and appreciated fair pricing. We also appreciate that they didn't pressure you to authorize repairs. We appreciate your positive comments and thank you for choosing us! Safe travels!

February 22, 2024

Not much to say about dealership that I can write But serviicing department is excellent More

by mkish
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Delfino Soto Servicing
Report | Print
Feb 28, 2024 -

Mercedes-Benz of Anaheim responded

Thank you for bringing this to my attention. I apologize for not exceeding your expectations. I would like an opportunity to fix this and to earn your business, please contact me at ehwang@mbofanaheim.com. I look forward to speaking with you. Edward Hwang, General Manager

February 17, 2024

Excellent customer service once we were there. Normally I receive text messages regarding the service and also the video of the inspection but this time I received a phone call All good More

by Javier
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edward Hwang
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 23, 2024 -

Mercedes-Benz of Anaheim responded

Thank you Javier for the kind words! We are thrilled that you had such a great experience here with us! We appreciate your business and look forward to your next visit!

February 17, 2024

Probably won the best experiences i've ever had at a dealership Service department treated me like I was family More

by Mitchelldirnbach
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edward Hwang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 20, 2024 -

Mercedes-Benz of Anaheim responded

We're thrilled to hear that your experience with our service department was one of the best you've ever had at a dealership. Treating you like family is a wonderful compliment, and we appreciate your positive feedback. Thank you for choosing us, and we're here for all your automotive needs! Safe travels!

February 16, 2024

Good job Leading by Michael service mgr and my service consultant Brian Kim Thank you Mercedes Benz team serving my 8 Mercedes Benz. More

by Medhat Bechay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jane Dehdashti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Edward Hwang
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Darcy Borges
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Feb 23, 2024 -

Mercedes-Benz of Anaheim responded

Thank you for the kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!

February 13, 2024

I was dealing with Lauren, she was very nice and professional, considerate, very well mannered. More

by Victoria
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lauren Soto
Report | Print
Feb 16, 2024 -

Mercedes-Benz of Anaheim responded

Thank you for the kind words Victoria! We are very happy to hear that we were able to provide you with an enjoyable experience!

February 13, 2024

I was very pleased with the service I received while having my GLK350 repaired. Brian Kim was my representative. He did an excellent job of keeping me informed during the process, and all of the work wa More

by Kath7970
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Kim
Report | Print
Feb 16, 2024 -

Mercedes-Benz of Anaheim responded

Thank you Kath for the kind words! We are thrilled that you had such a great experience here with us! We appreciate your business and look forward to your next visit!

February 10, 2024

Excelent and efficient service service advisors knowledgeable and friendly. Location with plenty of useful and easy to use amenities More

by drlimon01
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Service
Report | Print
Feb 13, 2024 -

Mercedes-Benz of Anaheim responded

We're pleased to hear that you received excellent and efficient service from knowledgeable and friendly service advisors. It's also great to know that the location provides plenty of useful and easy-to-use amenities. We appreciate your business and look forward to serving you again in the future!

February 10, 2024

Wonderful customer service! Everyone is very friendly and helpful. The moment you drive up, you are greeted with sincere respect and attention. More

by Sunshine 57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edward Hwang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Kim
Report | Print
Feb 13, 2024 -

Mercedes-Benz of Anaheim responded

Thank you so much for your kind words! We are delighted to hear that you had a wonderful experience with our customer service team. Providing friendly and helpful service is a top priority for us, and we are thrilled that we could meet your expectations. We appreciate your business and look forward to serving you again in the future! Safe travels!

February 05, 2024

The service rep was great but the time it took to repair the car was excessive. It took almost 5 days for a tech to see my car. More

by Mohammadh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department Mr Soto
Report | Print
Feb 09, 2024 -

Mercedes-Benz of Anaheim responded

Thank you for providing feedback about your recent service experience. We apologize for any inconvenience caused by the extended repair time. We understand the importance of efficient service, and we appreciate your patience. Your feedback helps us improve our service and better meet your expectations in the future. Thank you for choosing our dealership, and we look forward to serving you more promptly on your next visit.

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