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Mercedes-Benz of Anaheim - Service Center

Anaheim, CA

4.8
844 Reviews

844 Reviews of Mercedes-Benz of Anaheim - Service Center

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August 11, 2024

Excellent but expensive service. So far quite satisfying experience. Staff is friendly and very professional. More

by RS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fiona
Aug 12, 2024 -

Mercedes-Benz of Anaheim responded

Hello, we appreciate you taking the time to leave us this feedback. We hope you have a great day!

August 10, 2024

I took our car in for service today. Kellen Carter, the service consultant, was very, very helpful. He really went to bat for us, which I greatly appreciated. More

by skambak
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kellen Carter
Aug 12, 2024 -

Mercedes-Benz of Anaheim responded

Hi, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Anaheim. We hope you have a great day!

August 10, 2024

Great customer service and fast very impressed with all the services They were very professional and they wash my car More

by javi15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edward Hwang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 11, 2024 -

Mercedes-Benz of Anaheim responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Anaheim! We look forward to your next visit! Take care!

August 09, 2024

Agent Yongjun who has a keen eye for details and who does not miss anything was the pinnacle of professionalism, expertise and friendliness. The services she recommended were necessary and reasonabl More

by pzb1999
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yongjun
Aug 11, 2024 -

Mercedes-Benz of Anaheim responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Anaheim! We are always more than happy to assist you if anything else comes up. Take care!

August 07, 2024

Took my car over a week ago for electrical issues and before picking it up today after a week later still has same issues. Plus I was late to my job since I had to get another loaner vehicle. Horrible More

by Tinocogg82
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Edward Hwang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John
Aug 10, 2024 -

Mercedes-Benz of Anaheim responded

Tinocogg82, Thank you for informing me about your situation. Please know that we are looking into your concerns, and will be reaching out to you soon to assist. If there is anything I can do in the meantime, please feel free to contact me. Eddie Hwang General Manager ehwang@mbofanaheim.com

August 04, 2024

I’ve been a customer there for over eight years and I’ve always had a great experience. Vijay is sales is excellent and Brian Kim in service is awesome also More

by Indiandoc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Kim, Vijay Ambakad
Aug 07, 2024 -

Mercedes-Benz of Anaheim responded

Hi, thank you for sharing your positive experience! We are always more than happy to assist you if anything else comes up. Take care!

August 03, 2024

Always helpful and easy to get appt. Quick turnaround. Delfino Soto was great to work with. More

by CS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Delfino Soto
Aug 04, 2024 -

Mercedes-Benz of Anaheim responded

Hi, we're happy to hear you had such a positive experience with Soto! Please don't hesitate to reach out if there's anything additional we can do for you.

August 01, 2024

The service department customer service is horrible. When you can leave message to your rep, service manager no reply back!!!! They keep you on hold and transfer you to voicemail!!! lol More

by ushah_2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Edward Hwang
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 02, 2024 -

Mercedes-Benz of Anaheim responded

ushah_2000, Thank you for informing me about your experience with our service department. Please know that we are looking into your concerns, and will be reaching out to you soon to assist. If there is anything I can do in the meantime, please feel free to contact me. Eddie Hwang General Manager ehwang@mbofanaheim.com

July 27, 2024

I went in for two issue a screeching noise and my tire pressure sensor. They fixed the screeching noise in my brake rotors but didn’t fix my tps sensor but instead tried to get me to buy new tires and do More

by Dchan1992
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John Horgan
Aug 01, 2024 -

Mercedes-Benz of Anaheim responded

Dchan1992, Thank you for informing me about your issue with the TPS sensor. Please know that we are looking into your concerns, and will be reaching out to you soon to assist. If there is anything I can do in the meantime, please feel free to contact me. Eddie Hwang General Manager ehwang@mbofanaheim.com

July 25, 2024

Lauren Soto was very helpful and a woman of her word. She applied the discount to our service order as promised. More

by Paakamaa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
None
Jul 26, 2024 -

Mercedes-Benz of Anaheim responded

Hello, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.

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