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Mercedes-Benz of Anaheim - Service Center

Anaheim, CA

4.8
786 Reviews

786 Reviews of Mercedes-Benz of Anaheim - Service Center

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July 27, 2024

I went in for two issue a screeching noise and my tire pressure sensor. They fixed the screeching noise in my brake rotors but didn’t fix my tps sensor but instead tried to get me to buy new tires and do More

by Dchan1992
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John Horgan
Aug 01, 2024 -

Mercedes-Benz of Anaheim responded

Dchan1992, Thank you for informing me about your issue with the TPS sensor. Please know that we are looking into your concerns, and will be reaching out to you soon to assist. If there is anything I can do in the meantime, please feel free to contact me. Eddie Hwang General Manager ehwang@mbofanaheim.com

July 25, 2024

Lauren Soto was very helpful and a woman of her word. She applied the discount to our service order as promised. More

by Paakamaa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
None
Jul 26, 2024 -

Mercedes-Benz of Anaheim responded

Hello, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.

July 24, 2024

Great customer service! Clear communication: Being able to communicate clearly Pleasant attitude: Having a friendly attitude Time management: Being able to manage time wel More

by Helen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris
Jul 26, 2024 -

Mercedes-Benz of Anaheim responded

Hi Helen, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 16, 2024

Service staff are very knowledgeable, honest, courteous, friendly and efficient. They go through the plan in detail and keep you updated at all times. More

by bobbyakbari
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edward Hwang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Dehdashti
Jul 17, 2024 -

Mercedes-Benz of Anaheim responded

Hello, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!

July 15, 2024

Johnny is the best! ! He’s super personable and very helpful!! He makes the process incredibly easy! More

by Terynbyrd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edward Hwang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Johnny kortlang
Jul 17, 2024 -

Mercedes-Benz of Anaheim responded

Hi, thank you for your kind review; we are happy to pass along your comments to Johnny here at Mercedes-Benz of Anaheim! We are always more than happy to assist you if anything else comes up. Take care!

July 12, 2024

Thanks for the excellent professional service! Courteous, a good listener; timely deliver the high quality product! More

by yameilee1@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Kim
Jul 13, 2024 -

Mercedes-Benz of Anaheim responded

Hi, your wonderful feedback and rating mean a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 12, 2024

Very good service, great price and professional. It was cheaper than I thought. I maintenance was done really well. More

by sarbrina713
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edward Hwang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Roger Bartling
Jul 13, 2024 -

Mercedes-Benz of Anaheim responded

Hi, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!

July 11, 2024

Fiona is amazing, very easy to communicate. She care the customer what they needs. 100% recommended. More

by Maggie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fiona Jia
Jul 11, 2024 -

Mercedes-Benz of Anaheim responded

Hi, thanks for your praise and kind comments about Fiona. We do hope we can be of assistance in the future. Take care!

July 10, 2024

Lauren, my rep was very sweet and professional . The Service work performed was good but the almost 4 hour wait WITH appointment was absolutely terrible! Mercedes is loosing credibility with me. More

by PatD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Edward Hwang
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lauren Soto, Service Advisor, Vijay Ambakad
Jul 12, 2024 -

Mercedes-Benz of Anaheim responded

PatD, We regret that your overall experience was not up to the standards we aim for. Your service concerns will be shared with our team to address and prevent similar situations in the future. If there is anything I can do to regain your trust, please do not hesitate to reach out to me. Thank you for taking the time to share your feedback about this, and I am sorry for any inconvenience you faced. Eddie Hwang General Manager ehwang@mbofanaheim.com

July 08, 2024

Outstanding service I waited for my car to be service it about 2-Hr they bought my car to More

by mj.jefferson21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Edward Hwang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 10, 2024 -

Mercedes-Benz of Anaheim responded

Hi, thank you again for taking the time to let us know how we did. We hope you have a great day!

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